1. Quality Matters TM Institution Representative Training: QM Communication ©MarylandOnline, Inc. 2012. All rights reserved

2. QM Communication The communication model, types of communication, QM community and contacts ©MarylandOnline, Inc. 2012. All rights reserved

3. IR as Primary Point of Contact QM depends on the IR to – Disseminate QM communications to your institution – Update your institution’s QM profile and data – Know and process all QM news, policy and process changes, tool access, etc. – Provide feedback when requested and as desired – Encourage use of the QM tools throughout your institution – Serve a leader of QM on campus and manage implementation ©MarylandOnline, Inc. 2012. All rights reserved

4. QM Communication Channels Email QM Newsletters QM Social Media – www.facebook.com/qmprogram www.facebook.com/qmprogram – www.linkedin.com (QM is a closed group) www.linkedin.com – http://twitter.com/qmprogram http://twitter.com/qmprogram QM Program Website and MyQM QM Printed Materials ©MarylandOnline, Inc. 2012. All rights reserved

5. QM Media Center Media Center QM Program Website: http://www.qmprogram.org /media-center ©MarylandOnline, Inc. 2012. All rights reserved

6. QM Conferences QM National Conference QM Regional Conferences Topic Summits ©MarylandOnline, Inc. 2012. All rights reserved

7. The QM Community ©MarylandOnline, Inc. 2012. All rights reserved Online Learning Students QM Institutions: Subscribers, Partners and Sponsors, Collaborators Committees: Academic Advisory, Rubric, Training, Reviews IRs, Trainers, Peer Reviewers QM Staff & Consultants

8. We are here for you! QM Contacts: Director – Deb Adair dadair@qualitymatters.orgdadair@qualitymatters.org Communications – Grace Hall ghall@qualitymatters.orgghall@qualitymatters.org Events – Beth Knapp bknapp@qualitymatters.org bknapp@qualitymatters.org Onsite Training – Marijane Hakun mhakun@qualitymatters.org mhakun@qualitymatters.org Online Training: – Angela Heath aheath@qualitymatters.org aheath@qualitymatters.org Subscription /Subscriber Services – Michelle Pierpont mpierpont@qualitymatters.org mpierpont@qualitymatters.org Course Reviews – Melissa Poole mpoole@qualitymatters.org mpoole@qualitymatters.org Accounting – Jeannemarie Smiroldo jsmiroldo@qualitymatters.org jsmiroldo@qualitymatters.org Technical Support – Chris Hill chris.hill@qualitymatters.org chris.hill@qualitymatters.org ©MarylandOnline, Inc. 2012. All rights reserved