1. PBA Personal Bank Account

2. PBA = Keep promises to yourself! Do small acts of kindness! Be gentle with yourself! Be honest! Renew yourself! (recharge!) Find&use your talents! how you feel about yourself: what you think, say & do (self- confidence, self-esteem). Break personal promises! Keep to yourself ! Be selfish! Be dishonest! Beat yourself up! Wear yourself out! Ignore your talents!

3. RBA = The Relationship Bank Account = how you feel about the others and how the others feel about you

4. The stuff that life is made of: relationships R.B.A = the bridge between you and society. Self Family & Friends Society + real world P.B.A. R.B.A.

5. Characteristics of an R.B.A. 1.You have a lot of RBAs - you open an RBA with everyone you meet – it’s inevitable. 2.You cannot close an RBA once it’s opened. Example: after 20 years, you may become family members… 3.You have to keep them positive – put deposits. Example: after 20 years… you might need a positive relationship with the person…

6. What’s the R.B.A. all about? Finding your place in society: learning how to deal with others, learning how to talk to people, how to build relationships, how to cooperate with others, etc.

7. R.B.A is different from the P.B.A. PBA – measuring how you feel about yourself. It’s about being INDEPENDENT. RBA – it measures how you feel about others and how others feel about you. It’s about being INTERDEPENDENT.

8. 6 strategies for a good R.B.A 1.Keep your promises: trust 2.Acts of kindness: little things that count make a difference 3.Be loyal: danger of gossip 4.Listen: everyone needs to be listened to 5.Say you’re sorry: liberating experience. 6.Set clear expectations: don’t be vague

9. LISTEN = person A + person B A: tell B your 1 thing you plan to do/achieve this year, one dream you want to make it happen B: contradict A and convince him/her to give it up. Support your position with arguments.

10. Repeat experiment A: tell B your 1 thing you plan to do/achieve this year, one dream you want to make it happen B: encourage B to do it and not to give it up. Support your position with arguments.

11. How do you feel? CLOSE OPEN

12. 3 steps to forgiveness: it and say it (that you’re wrong) 1.Admit it and say it (that you’re wrong) patiently for their response (you can’t control this) 2.Wait patiently for their response (you can’t control this) it again. 3.Don’t do it again. If you keep making the same mistakes over and over, you’re not truly sorry, because you haven’t taken the time to learn how to avoid repeating your mistake.