1. Nonverbal Communication TEKS Speech 1(b), 1(e), 1(j), 2(a)

2. What is Nonverbal Communication? The process of sending and receiving messages WITHOUT words Touchgestures Glancefacial expressions eye contact intonation Volumedress Proximityposture Smellsounds word choice and syntax

3. Why is it important? The first 30 seconds make or break “You never get a second chance to make a good first impression.” 80% of all messages are nonverbal

4. ACTIONS SPEAK LOUDER THAN WORDS What’s more believable: What someone says or what someone does? Why?

5. Elements of Nonverbal Communication 1. Body Language 2. Eye Contact & Facial Expressions 3. Vocal Cues 4. Spatial Use & Time

6. What is body language ? The way we use our bodies to send messages.

7. Body Language Appearance: May indicate occupation, culture, status, or group membership Symbols (objects) a person chooses to have, carry, or wear may also nonverbally communicate something about that person Examples of symbols: Jewelry (a diamond ring on the left ring finger) Clothing (athletic letter jacket) Tattoos Sports memorabilia

8. Body Language Posture – the body’s position when one sits or stands Can convey attitude

9. Body Language Gestures —movement of the hands and arms to help make a point  Can replace words in certain messages  Can emphasize meaning of verbal language  Can add to meaning during descriptions Touch Varies by gender, status, age, culture- contact vs. noncontact Can be situational (example- football locker room) Different for different cultures ◦ Enjoy touching- Middle Eastern, Latin, Italy and Greece, Russia ◦ Middle Ground- France, China, Ireland, India ◦ Don’t touch- Japan, US & Canada, England, Australia Used in many ways… positive, negative, influence, interaction management, interpersonal responsiveness, accidental, task-related, healing

10. Positive Body Language Relaxed Posture Arms relaxed Nod agreement Smile at humor Lean closer Use gestures

11. Negative Body Language Body tension Arms folded Speaking hand to mouth Fidgeting Yawning

12. What does their body language tell you?

13. What does his body language say? Jennifer Aniston & Jack Black

14. Facial Expressions & Eye Contact Facial Expressions: movements of the eyes, eyebrows, and mouth that communicate one’s attitudes and feelings to others Eye contact: the visual connection between people; the act of looking someone in the eye.

15. ….Across cultures Asians try to suppress emotions in front of others ◦ Americans don’t care Asians look at the eyes ◦ Americans tend to look at the mouth Asians avoid eye contact ◦ Americans make eye contact Why? ◦ Japanese believe that suppressing emotions shows humbleness and promotes better relationships. :-) (;_;) (^_^) :-( :-o (o.o)

16. What is Jessica telling you?

17. Let’s look at Hilary…

18. Is Amy Whinehouse happy to see us?

19. What is Antonio telling us?

20. I love Ms. Amos! What is Brad Pitt saying with his smile?

21. Voice Pitch—how high/low the voice is Rate—how quickly/slowly something is said Tone—the sound of a voice Volume—the loudness or softness of a voice

22. Space, Time and Place Friends sit closer together ◦ Intimate space—0-2ft ◦ Personal space—2-4ft Strangers sit apart ◦ Social space—4-12ft ◦ Public space—more than 12 feet If you are rushed or nervous, you speak faster You speak differently in different places ◦ In the cafeteria with friends ◦ In the principal’s office

23. Think about….. Your friend calls you at 2am…is it an emergency or not? You are a doctor and one of your patients shows up 30 minutes late (with no calling or ‘heads up’) Do you get mad?