1. Non verbal communication Eleni Fiaka

2. What is Non-Verbal Com? It’s the way a person transfers messages to another person. This way of communication does not contains verbal language. But you can non verbally communicate with sounds(screams, tone of voice etc.) We can say that non verbal communication can happen between people and animals or animals.

3. Examples Body language Gestures Eye contact Clothes Dance Positioning with in groups

4. Importance Successful interaction with others Affects attitudes and feelings It plays an important role for top job positions Determines your social stand

5. Cultural differences Important differences in non verbal communication between cultures can create misunderstandings. Appearance, gestures, body movement, posture, facial expressions, eye contact and gaze, touch, paralanguage, smell.

6. Posture Bowing is criticized in US but shows rank in Japan Hands in pocket is disrespectful in Turkey Sitting with legs crossed is offensive in Ghana and Turkey Showing soles of feet is offensive in Thailand and Saudi Arabia

7. Gestures Pointing : US with index finger, Germany with little finger, Japanese with entire hand (most Asians consider pointing with index finger to be rude) Counting: Thumb = 1 in Germany, 5 in Japan, middle finger for 1 in Indonesia.

8. Eye contact Western cultures see direct eye to eye contact as positive But in Japan, Africa, Latin American and Caribbean avoid eye contact to show respect.

9. Paralanguage vocal characterizers Japan — giggling indicates embarrassment India – belch indicates satisfaction

10. References http://www.bizmove.com/skills/m8g.htm http://www2.andrews.edu/~tidwell/bsad560/ NonVerbal.html http://www2.andrews.edu/~tidwell/bsad560/ NonVerbal.html

11. End of presentation!!