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Nonverbal Communication and Teamwork Business Communication and Presentation Chapter 3.

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Presentation on theme: "Nonverbal Communication and Teamwork Business Communication and Presentation Chapter 3."— Presentation transcript:

1 Nonverbal Communication and Teamwork Business Communication and Presentation Chapter 3

2 Nonverbal Communication Messages sent without or in addition to words Nonverbal Symbols include: ▫Body language ▫Appearance ▫Touch ▫Space ▫Time ▫Voice

3 How are Nonverbal Symbols Interpreted? Senses ▫Seeing ▫Hearing ▫Touching ▫Tasting ▫Smelling Nonverbal symbols may: ▫Reinforce ▫Contradict ▫Substitute ▫Regulate verbal symbols.

4 Nonverbal Examples Reinforcing Contradicting Point as you say “The office is the second door on the left.” Frowning as you say “That’s fine.” Substituting Tapping your foot indicates frustration Clenching your fists indicates anger Nodding or smiling indicates agreement Regulating Nodding in agreement encourages another to continue speaking Closing a book means you are through listening

5 Nonverbal Symbols Written MessagesSpoken Messages Error Free Appropriate Format Easy to read Print Appropriate drawings, pictures, charts, and graphs Correct Facts Body Language ▫Facial expressions, gestures, and posture Touching ▫Shaking hands, hugging, placing a hand on someone’s shoulder Space ▫Distance between individuals Time ▫Being punctual Paralanguage ▫Qualities of voice, rate of speech, and actions

6 Body Language Facial expressions ▫Smile – Happy feelings ▫Frown – Negative feelings Eyes ▫Excitement, boredom, concentration Eyebrows ▫Raised eyebrows – questioning, surprise, nervous ▫Pinched together – confusion, indecision

7 Body Language Cont. Eye contact ▫Direct – interest, friendship, confidence ▫Lack of eye contact – disinterest or boredom Gestures ▫Crossed arms – concentration or withdrawal ▫Trembling hand – nervousness ▫Nodding – agreement ▫Folded arms – closed attitude or disagreement ▫Leaning toward a person – open attitude

8 Touching Handshake Greeting/Closing a discussion ▫Firm – Confidence ▫Weak – Listlessness Hand placed on shoulder – form of encouragement from supervisor to subordinate Not accepted from subordinate to supervisor

9 Personal Space NONVERBAL SYMBOLS Intimate Zone 0 to 18 inches Comfort zone for talking with close friends or relatives Personal Zone 18 inches to 4 feet Comfort zone for talking privately with colleagues and acquaintances Social Zone 4 to 12 feet Comfort zone for talking with others at most business meetings or social gatherings Public Zone 12 feet or more Comfort zone between a speaker and an audience at a meeting or presentation

10 Time You are asked to get to work as soon as possible Complete the action right away conveys a positive message to the other person Ignoring the request sends a negative message Being on time shows respect for others

11 Paralanguage Nonverbal symbols that reveal the difference between what is said and how it is said Pitch Stress Rate Volume Inflection Rhythm Pronunciation Laughing Crying Sighing Yawning Coughing Silence Pauses Hesitations

12 Nonverbal Symbols and Your Image Level of confidence ▫Too much self-confidence ▫Too little self-confidence Friendliness Enthusiasm Sincerity Eye contact and posture Appearance

13 Nonverbal Symbols in the Environment Furnishings and décor Arrangement of tables and chairs Lighting Room temperature Noise or sounds Use of color

14 We Have to Move Now! Nonverbal Communication Activity 1. Choose 4 volunteers 2. Each volunteer selects a prompt that includes a mood or a disposition like guilty, happy, suspicious, paranoid, insulted, or insecure. 3. Each student reads the following sentence to the class, expressing the mood you picked. 4. Students will write down assumptions they make about each student as they read the sentence role- playing the emotion shown on the prompt.

15 We all need to gather our possessions and move to another building as soon as possible!


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