Presentation on theme: "Nonverbal Communication and Teamwork"— Presentation transcript:
1 Nonverbal Communication and Teamwork Business Communication and PresentationChapter 3
2 Nonverbal Communication Messages sent without or in addition to wordsNonverbal Symbols include:Body languageAppearanceTouchSpaceTimeVoice
3 How are Nonverbal Symbols Interpreted? SensesSeeingHearingTouchingTastingSmellingNonverbal symbols may:ReinforceContradictSubstituteRegulateverbal symbols.
4 Nonverbal Examples Reinforcing Contradicting Substituting Regulating Point as you say “The office is the second door on the left.”Frowning as you say “That’s fine.”SubstitutingRegulatingTapping your foot indicates frustrationClenching your fists indicates angerNodding or smiling indicates agreementNodding in agreement encourages another to continue speakingClosing a book means you are through listening
5 Nonverbal Symbols Error Free Appropriate Format Easy to read Print Written MessagesSpoken MessagesError FreeAppropriate FormatEasy to read PrintAppropriate drawings, pictures, charts, and graphsCorrect FactsBody LanguageFacial expressions, gestures, and postureTouchingShaking hands, hugging, placing a hand on someone’s shoulderSpaceDistance between individualsTimeBeing punctualParalanguageQualities of voice, rate of speech, and actions
6 Body Language Facial expressions Eyes Eyebrows Smile – Happy feelings Frown – Negative feelingsEyesExcitement, boredom, concentrationEyebrowsRaised eyebrows – questioning, surprise, nervousPinched together – confusion, indecision
7 Body Language Cont. Eye contact Gestures Direct – interest, friendship, confidenceLack of eye contact – disinterest or boredomGesturesCrossed arms – concentration or withdrawalTrembling hand – nervousnessNodding – agreementFolded arms – closed attitude or disagreementLeaning toward a person – open attitude
8 Touching Handshake Greeting/Closing a discussion Firm – ConfidenceWeak – ListlessnessHand placed on shoulder – form of encouragement from supervisor to subordinateNot accepted from subordinate to supervisor
9 Personal Space NONVERBAL SYMBOLS Intimate Zone 0 to 18 inches Comfort zone for talking with close friends or relativesPersonal Zone18 inches to 4 feetComfort zone for talking privately with colleagues and acquaintancesSocial Zone4 to 12 feetComfort zone for talking with others at most business meetings or social gatheringsPublic Zone12 feet or moreComfort zone between a speaker and an audience at a meeting or presentation
10 Time You are asked to get to work as soon as possible Complete the action right away conveys a positive message to the other personIgnoring the request sends a negative messageBeing on time shows respect for others
11 ParalanguageNonverbal symbols that reveal the difference between what is said and how it is saidPitchStressRateVolumeInflectionRhythmPronunciationLaughingCryingSighingYawningCoughingSilencePausesHesitations
12 Nonverbal Symbols and Your Image Level of confidenceToo much self-confidenceToo little self-confidenceFriendlinessEnthusiasmSincerityEye contact and postureAppearance
13 Nonverbal Symbols in the Environment Furnishings and décorArrangement of tables and chairsLightingRoom temperatureNoise or soundsUse of color
14 We Have to Move Now! Nonverbal Communication Activity 1. Choose 4 volunteers 2. Each volunteer selects a prompt that includes a mood or a disposition like guilty, happy, suspicious, paranoid, insulted, or insecure Each student reads the following sentence to the class, expressing the mood you picked Students will write down assumptions they make about each student as they read the sentence role- playing the emotion shown on the prompt.
15 We all need to gather our possessions and move to another building as soon as possible!