Presentation on theme: "Nonverbal Communication"— Presentation transcript:
1 Nonverbal Communication We speak only with our mouths, but we communicate with our whole bodies.
2 93% of Communication is Nonverbal GesturesBody PositionFacial ExpressionsTone of Voice
3 Why is it important to understand body language? See how people react to us and our ideasYou can control nervous habits and negative signals.People respond and remember more of what they see than hear.
4 What is Positive Body Language? Relaxed postureRelaxed armsGood eye contactNodding agreementSmiling at humorLeaning closerUsing gestures
5 What is Negative Body Language? Body tensionArms foldedSpeaking hand to mouthFidgetingYawning
6 Interpreting Nonverbal Messages Don't just look - seeConsider person's normal physical behaviorLook for clusters of signals, not just one
7 Facial Expressions Six emotions are the foundation Surprise Fear Anger DisgustHappinessSadness
8 Facial Expressions Different Facial Areas for different emotions Disgust - nose, cheek, mouthSadness - brows and foreheadHappiness - cheeks and mouthFear - eyes and eyelids
9 Tone of VoiceThe pitch and timbre (distinctive tone) show the true feelings“Oh” can mean…"You surprised me.""I made a mistake.""You're a pain in the neck!""You made me so happy!""I'm bored.""I'm fascinated.""I don't understand."
10 How to Tell Lying Decreased hand activity Increased Facial touching Concerned subconsciously, hands will give you awayHide them, sit on them, clasp them togetherIncreased Facial touchingEarlobe pullHand on browMouth coverLip PressHair GroomStiff and rigid postureIncreased body shifting
11 Multicultural Messages Frame of reference is important in understanding symbols.What means “Hook ‘em Horns” in Texas, means…Italy - insultBrazil - good luckHindus - cowIn business, body language wins out over verbal communication.
12 Greetings are different around the world Latinos hugJapanese bowFrench kiss both cheeksEnglish & Americans shake handsRomans clasped forearmsArab citizens say “Salaam”Eskimos slap hands on heads or shouldersMaoris rub nosesPolynesians embrace each other and rub backs
13 How Countries Feel About Distance Enjoy TouchingMiddle EastLatin AmericaItalyGreeceRussiaDon't Like TouchingJapanU.S. and CanadaEnglandAustraliaMiddle GroundFranceChinaIrelandIndia
14 Women vs. Men Women respond to touch differently than men Nurse's touchWomen- blood pressure downMen- blood pressure up
15 Types of Space Personal Intimate Under 18 inches 1-1/2 to 4 feet Confidential ExchangesConversations with friends & colleaguesSocial4 to 12 feetPublicOver 12 feetSocial & Business ExchangesPublic Spaces like Shopping Malls
16 Nonverbal Communication in the Workplace "We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,”Psychologist Paul Ekman
17 Steps to a Professional Personality To be successful, you have to look successful.Have confident posture- shoulders erect (it shows interest)Don't smile constantlyCocking your head suggests hesitationTouching your face makes you look nervousBe the first to interactKeep body position openBe in command when seatedForearms on the tableDon't slouch or jiggle your footWork on your handshakeMaintain good eye contact
18 Recalling the FactsWhat type of communication can you only get in face-to-face meetings?Which are you likely to believe–what you see or hear?Is body language the same worldwide?How does space define the type of communication?What type of nonverbal communication is the most easily controlled?How can you tell when someone is lying?Are you always aware of your body language?Should you always smile in business situations?Look Back on Page 136 of textbook
19 Vocabulary Nonverbal message Body language Tone of voice Gesture Personal spaceIntimate distancePersonal distanceSocial distanceEye contactList on Page 113 of textbook