2. OFFICE CAREERS SHOWCASE Receptionist Gloria Misfeldt LHDT 525 Fall 2004

3. Job Descriptions  Examples Non-profit development office High School receptionist Receptionist – front desk  Compare Similarities Differences

4. Similarities and Differences Use this template to compare the receptionist position to another office position.

5. Skills Typing Test Telephone Skills Customer Service

6. Typing Tests Try one of the tests and record your time – print out the page with the time and results.  http://www.typingtest.com/ http://www.typingtest.com/  http://www.mrkent.com/kb/kbtest. asp http://www.mrkent.com/kb/kbtest. asp

7. Customer Service  Read through each of the bullets to prepare for discussion and role play: Why keep Customers Satisfied Empathy What Makes Customers Want to Come Back Why Customers Leave  Role play Role play Thanks to www.bmcc.cuny.eduwww.bmcc.cuny.edu

8. Basic Telephone Tips  Be prepared.  Answer professionally.  Know how to put someone on hold.  Control the conversation.  Take accurate messages--Don't be a message mangler.  Avoid mouth noises  Give the caller your undivided attention.  Be sincere.  Give spoken feedback signals.  Leave a good last impression.

9. Resources for Projects  http://stats.bls.gov http://stats.bls.gov  http://library.trinity.wa.edu.au/careers/ca reers.htm http://library.trinity.wa.edu.au/careers/ca reers.htm  http://www.eduref.org/cgi- bin/print.cgi/Resources/Subjects/Vocation al_Education/Careers.html http://www.eduref.org/cgi- bin/print.cgi/Resources/Subjects/Vocation al_Education/Careers.html  http://www.eduref.org/cgi- bin/printlessons.cgi/Virtual/Lessons/Vocat ional_Education/Careers/CAE0200.html http://www.eduref.org/cgi- bin/printlessons.cgi/Virtual/Lessons/Vocat ional_Education/Careers/CAE0200.html  http://www.delta.edu/jobplace/CareerProf iles/adminofficeasstprofile.html http://www.delta.edu/jobplace/CareerProf iles/adminofficeasstprofile.html