2Telephone EtiquetteThe telephone is an indispensable business technology that makes keeping in touch and doing business both efficient and easy. Whether at the office, in transit, or at home, there is no getting around having to use it to keep in touch with colleagues, make meeting arrangements, or broker business deals. Displaying proper telephone etiquette can be yet another way to set yourself apart as a smart and savvy job seeker or employee. Here are some pointers:
3Smile. Callers can tell, even if they can’t see you. Telephone EtiquetteAnswer the phone after two or three rings with a friendly, business-like greeting. Example: “Hello, Reginal Tenner speaking.”Smile. Callers can tell, even if they can’t see you.
4Telephone EtiquetteIf answering the phone for a colleague, take the name of the caller before transferring the call or handing it to the recipient. Example: “May I ask who is speaking? One moment, please. May I put you on hold for just a minute.”If you answer the phone for someone else, there is no need to explain why he or she can’t answer the phone. Simply say that your colleague is away from his or her desk or the office.Don’t talk with food or gum in your mouth.Speak clearly and slowly.
5Telephone EtiquetteMost phones have voic . Make sure your message for incoming calls sounds professional. Example: “Hello, you’ve reached Reginal Tenner. I’m sorry that I wasn’t able to answer your call, but if you will leave your name and number after the beep, I will return your phone call as soon as possible.”
6Telephone EtiquetteIf you will be out of the office for an extended period, change your voice mail message to give callers instructions on how best to reach you.
7Telephone EtiquetteWhen making calls, introduce yourself right away so the recipient knows whom they are talking with. Example: “Hello, this is Reginal Tenner calling. Is Professor Hide available?”