Presentation on theme: "7 Management and Leadership 7-1 Management Functions and Styles"— Presentation transcript:
17 Management and Leadership 7-1 Management Functions and Styles C H A P T E R7Management and Leadership7-1 Management Functions and Styles7-2 Leadership7-3 Ethical Management
27-1 Management Functions and Styles Goal 1 Define the five functions of management.Goal 2 Describe the levels of management in businesses and organizations.Goal 3 Discuss how and when to use the two management styles.
4ROLE AND WORK OF MANAGERS Who is a manager?Management is the process of accomplishing the goals of an organization through the effective use of people and other resources.
5What do managers do? What are the five management functions? planning organizingstaffingimplementingcontrolling
6PlanningPlanning involves analyzing information, setting goals, and making decisions about what needs to be done.
7OrganizingOrganizing means identifying and arranging the work and resources needed to achieve the goals that have been set.
8StaffingStaffing includes all of the activities involved in obtaining, preparing, and compensating the people who work for a business.
9ImplementingImplementing is the effort to direct and lead people to accomplish the planned work of the organization.
10ControllingControlling determines to what extent the business is accomplishing the goals it set out to reach in the planning stage
11MANAGEMENT LEVELS Top management Middle management Supervisors Management by others
12Top management (CEO, COO, Pres. VP) Executives are top-level managers with responsibilities for the direction and success of the entire business.They set long-term direction and plans.They are held accountable for the profitability and success of the business.Executives spend most of their time on planning and controlling activities.Executives are responsible for the work of all other managers and employees.
13Middle managementMiddle managers are specialists with responsibilities for specific parts of a company’s operations.Marketing, information technology, customer service manager, operations manager, and human resources managerThey must coordinate their work with other managers.Much of their time is devoted to organizing, staffing, and implementing functions.
14SupervisorsSupervisors are the first level of management in a business. They are responsible for the day-to-day work of a small group of employees.They may have non management duties in addition to their management work.They spend most of their time on the implementing management function
15Management by OthersEmployees who are not managers may complete work that seems to be a part of one of the management functions.Employees plan and organize their work.They might take part in hiring and training new employeesWithout authority and responsibility, the work of an employee is not considered management.
16Work TeamsMany companies organize employees into work teams. Those teams have both authority and responsibility for much of their work.Some experienced employees are asked to serve as leaders in their work group.Both situations are effective ways for employees to develop management skills.
17Checkpoint What are the differences among the three levels of management?Top-level managers are executives with responsibilities for the direction and success of the entire business.Middle managers are specialists with responsibilities for specific parts of a company’s operations.Supervisors are first-level managers who are responsible for the work of a group of employees.
18MANAGEMENT STYLESThe way a manager treats and involves employees is called “Management Style”Tactical managementStrategic managementMixed management
19Tactical managementTactical management is a style in which the manager is more directive and controlling.The manager will make the major decisions and stay in close contact with employees while they work
20Strategic managementStrategic management is a style in which managers are more collaborative and involve employees in decision makingA manager using a strategic style expects employees to work without direct supervision and will seek their input on important decisions.
21Mixed managementMany times the situation may dictate which type of management will work betterThe combined use of tactical and strategic management is known as mixed management.
23Checkpoint How is tactical management different from strategic management?The tactical management style is more directive and controlling than the strategic management style.Using tactical management, the manager makes the major decisions and supervises employees closely to make sure the work is done well.In strategic management, managers are less directive and involve employees in decision-making.
24Your InsightThink of a coach, teacher or other leader with whom you particularly liked to work.Identify the approaach the person used in working with people and describe why that approach seemed to be effective
25Your Style DecisionList several situations in an organization that would require management action. (such as preparing a budget, handeling a conflict among co-workers or solving a production problem)Which management style would be most effective for each situation and why?Justify your position
267-2 LeadershipGoal 1 Describe the need for leadership skills and the characteristics of an effective leader.Goal 2 Identify the human relations skills needed by managers and leaders.Goal 3 Recognize four types of leadership influence.
27KEY TERMS leadership human relations influence informal influence
28WHAT IS LEADERSHIP?Effective leadership is the ability to motivate diverse individuals and groups to accomplish important goals. This requires different techniques for each situationNeed for leadershipToday, managers are expected to do more than just give orders. They are expected to find ways to meet employee needs as well as business needs.
29CHARACTERISTICS OF EFFECTIVE LEADERS UnderstandingInitiativeDependabilityJudgmentObjectivityConfidenceStabilityCooperationHonestyCourageCommunicationIntelligence
31PREPARING TO BE A LEADER Study leadershipParticipate in organizations and activitiesPractice leadership at workObserve leadersWork with a mentorDo a self-analysis and ask for feedback
32Checkpoint What are several ways to develop leadership skills? Leadership skills can be developed through studying leadership, participating in organizations and activities, practicing leadership at work, observing leaders, working with a mentor, and doing a self-analysis and asking for feedback.
33IMPORTANCE OF HUMAN RELATIONS Human relations skillsSelf-understandingUnderstanding othersCommunicationTeam buildingDeveloping job satisfaction
34Self-understandingTo be able to meet the expectations of others, leaders must first understand their own strengths and weaknesses
35Understanding othersLeaders recognize that people they work with often are more alike than different. Recognizing those similarities will help develop a stronger team.Differences can also improve a work team. If everyone thought and acted the same, there would seldom be new ideas
36Communication Formal or informal Internal or external Formal uses official established processesInformal uses unofficial processesInternal or externalInternal is within the organizationExternal is to someone outside the organization
37Communication cont. Vertical or horizontal Oral or written Vertical to a different personnel layerHorizontal to the same levelOral or writtenOral is spokenWritten include notes, letters, reports, and text or graphics sent via technology.
38Team BuildingBusinesses are oranized into groups and teams. The combined skills of the people in an effective team are greater than that of individual workers alone.
39Developing Job Satisfaction Most people are more satisfied than dissatisfied with their work because they have jobs that use their skills and interestsEmployees appreciate it when a manager offers recognition for a job well done.
40Checkpoint Why do managers and leaders need effective human relations skills?Most managers spend a majority of their time interacting with people. They work with employees, customers, people from other businesses, and other managers in their own organizations.
41INFLUENCING PEOPLE Kinds of influence Position influence – is the ability to get others to accomplish tasks because of the position the leader holdsReward influence – results from the leader’s ability to give or withhold rewardsExpert influence – exists when group members recognize and appreciate a leader’s expertise in a specific areaIdentity influence – stems from the personal trust and respect members have for the leader
42INFLUENCING PEOPLE cont. It is not easy to continue to get people to do things just because you are their manager. They will probably do just enough to get by, get a reward, or avoid punishment. Most leaders try to develop Expert and Identity influence to gain the respect and support of the group.
43Formal and Informal Influence Informal Influence – is power resulting from the persona; characteristics of a leader rather than the formal structure of an organization.Formal Influence – is power based on a leader’s position within the formal structure of an organization.
44Checkpoint What is the difference between formal and informal influence?Formal influence results from a position that is a part of the organization’s structure.Informal influence results from personal characteristics and is not a formal position in the organization.
457-3 Ethical Management Goal 1 Justify the need for ethical management. Goal 2 Identify the role of leaders in increasing ethical behavior.
46KEY TERMS ethical business practices core values Actions, activities and results of the business are legal, honest, and fair (the golden rule).core valuesprinciples that guide decisions and actions in the company.
47IMPORTANCE OF ETHICAL BEHAVIOR Not everyone has the same belief about what is ethical and what is not ethical.Organizations should develop a clear view of what is acceptable business behavior and what is not.Individuals and organizations develop reputations based on their actions and the decisions they make.
48WHAT IS ETHICAL BEHAVIOR? It is lawful.It is consistent with company values and policies.It is not intended to harm some so that others can benefit.If the actions and results become public, it will not embarrass the company.
49ETHICAL Business Practices Actions, activities and results of the business are legal, honest, and fair (the golden rule).People and other companies treated fairly.Work of the company improves the communities and countries in which it operates.Resources are used efficiently with consideration of the effect on people and the environment.
50Checkpoint What are the two parts of ethical behavior? The actions of individuals and groupsThe results of those actions
51INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Preparing the organizationIt is the responsibility of managers to establish an atmosphere in which all employees know they are expected to act ethically and believe they will be supported when they make the right decision.Modeling ethical behaviorManagers demonstrate their commitment to ethical behavior with their actions.
52Mission StatementMission statements - describe the reason businesses exists and what they want to accomplish.Mission statements alone do not set an ethical tone for a business. A core value statement and a business ethics statement are needed to set the ethical tone for a company
54Checkpoint What are the core values of an organization? An organization’s core values are the principles that guide decisions and actions in the company.Mission statements - describe the reason businesses exists and what they want to accomplish.