4ROLE AND WORK OF MANAGERS Chapter 7ROLE AND WORK OF MANAGERSWho is a manager?What do managers do?PlanningOrganizingStaffingImplementingControlling
5Checkpoint >> What are the five management functions? Answer Chapter 7Checkpoint >>What are the five management functions?Answerplanningorganizingstaffingimplementingcontrolling.
6MANAGEMENT LEVELS Top management Mid-management Supervisors Chapter 7MANAGEMENT LEVELSTop managementMid-managementSupervisorsManagement by others
7Chapter 7Checkpoint >>What are the differences among the three levels of management?AnswerTop-level managers are executives with responsibilities for the direction and success of the entire business.Midlevel managers are specialists with responsibilities for specific parts of a company’s operations.Supervisors are first-level managers who are responsible for the work of a group of employees.
9Chapter 7Checkpoint >>How is tactical management different from strategic management?AnswerThe tactical management style is more directive and controlling than the strategic management style.Using tactical management, the manager makes the major decisions and supervises employees closely to make sure the work is done well.In strategic management, managers are less directive and involve employees in decision-making.
107-2LeadershipGoalsDescribe the need for leadership skills and the characteristics of an effective leader.Identify the human relations skills needed by managers and leaders.Recognize four types of leadership influence.
12WHAT IS A LEADER? Need for leadership Leadership characteristics Chapter 7WHAT IS A LEADER?Need for leadershipLeadership characteristics
13Characteristics of Effective Leaders Chapter 7Characteristics of Effective LeadersUnderstandingInitiativeDependabilityJudgmentObjectivityConfidenceStabilityCooperationHonestyCourageCommunicationIntelligence
14Preparing to Be a Leader Chapter 7Preparing to Be a LeaderStudy leadershipParticipate in organizations and activitiesPractice leadership at workObserve leadersWork with a mentorDo a self-analysis and ask for feedback
15Chapter 7Checkpoint >>What are several ways to develop leadership skills?AnswerLeadership skills can be developed through studying leadership, participating in organizations and activities, practicing leadership at work, observing leaders, working with a mentor, and doing a self-analysis and asking for feedback.
16IMPORTANCE OF HUMAN RELATIONS Chapter 7IMPORTANCE OF HUMAN RELATIONSHuman relations skillsSelf understandingUnderstanding othersCommunicationTeam buildingDeveloping job satisfaction
17Chapter 7Checkpoint >>Why do managers and leaders need effective human relations skills?AnswerManagers and leaders need effective human relations skills because their success depends on their ability to get along well with all of the people with whom they work.
18INFLUENCING PEOPLE Kinds of influence Formal and informal influence Chapter 7INFLUENCING PEOPLEKinds of influencePosition influenceReward influenceExpert influenceIdentity influenceFormal and informal influence
19Chapter 7Checkpoint >>What is the difference between formal and informal influence?AnswerManagers have formal influence because their leadership position is part of the organization’s structure.Managers and non-managers alike can have informal influence when they fill a leadership role that is not part of a formal structure.
207-3 Ethical Management Goals Justify the need for ethical management. Identify the role of leaders in increasing ethical behavior.
21Chapter 7Key Termsethical business practicescore values
22IMPORTANCE OF ETHICAL BEHAVIOR Chapter 7IMPORTANCE OF ETHICAL BEHAVIORNot everyone has the same belief about what is ethical and what is not ethical.Organizations should develop a clear view of what is acceptable business behavior and what is not.Individuals and organizations develop reputations based on their actions and the decisions they make.
23WHAT IS ETHICAL BEHAVIOR? Chapter 7WHAT IS ETHICAL BEHAVIOR?It is lawful.It is consistent with company values and policies.It does not harm some while benefiting others.If the actions and results become public, it will not embarrass the company.
24Chapter 7ETHICAL MANAGEMENTActions and activities of the business are legal, honest, and ethical.People and other companies treated fairly.Work of the company improves the communities and countries in which it operates.Company works to protect the environment and conserve natural resources.
25Checkpoint >> What are the two parts of ethical behavior? Answer Chapter 7Checkpoint >>What are the two parts of ethical behavior?AnswerThe two components of ethical behavior are (1) the actions of individuals and groups and (2) the results of those actions.
26INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIP Chapter 7INCREASING ETHICAL BEHAVIOR THROUGH LEADERSHIPPreparing the organizationModeling ethical behavior
27Checkpoint >> What are the core values of an organization? Chapter 7Checkpoint >>What are the core values of an organization?AnswerAn organization’s core values are the principles that guide decisions and actions in the company.