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Management and Leadership Introduction to Business Chapter 7.

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1 Management and Leadership Introduction to Business Chapter 7

2 What do Managers do?  Planning –Analyzing information, setting goals, making decisions, etc…  Organizing –Arranging the work and resources  Staffing –Obtaining, preparing, and paying employees  Implementing –Direct and lead people to accomplish the work  Controlling –Determines the success

3 Levels of Management  TOP MANAGEMENT –Referred to as Executives –Set long-term plans –Accountable for profitability and success –Mostly Planning and Controlling –Control of business communications –Ex: CEO, President, COO, etc…

4 Levels of Management  Mid-Management –Specialists with specific responsibilities –Organizing, Staffing and Implementing – Coordinates their work with others managers –EX: Marketing manager, Operations manager, human resources manager

5 Levels of Management  Supervisors –First level of management –Responsible for the work of a group of employees –Implementing plans of executives –Also have non-managerial duties:  Day-to-day planning  Distribute resources  Evaluate employees’ work

6 Management Style  Managing a group of people is not an easy this to do. Each group is different and may be motivated in different ways. –Tactical Management –Strategic Management –Mixed Management

7 Tactical Management  The manager is more directive and controlling  They make the major decisions and keep a close eye on workers  Crisis times? New employees?

8 Strategic Management  Experienced workers may need less “control”  Involve employees in decision making  Trust that employees are working towards a goal and will seek advice when necessary

9 Mixed Management  Combined use of tactical and strategic  How a manager acts may depend on the issue at hand, how experienced the workers are, working within a certain time frame or budget, etc…

10 Which to use??? TACTICAL  Working with part- time or temps  Unmotivated employees  Tight time frames  New tasks  Employees not involved in decision- making STRATEGIC  Skilled and experienced employees  Routine work  Employees enjoying work  Improve group relations  Employees want responsibility

11 What makes a Leader?  The ability to motivate individuals and groups to accomplish important goals  People are the most important resource of a business. If they are not satisfied, they will not perform to ability

12 Leadership Characteristics  Understanding  Initiative  Dependability  Judgment  Objectivity  Confidence  Stability  Cooperation  Honesty  Courage  Communication  Intelligence

13 How to be a Leader …  Study leadership –Read books or take courses  Participate in organizations –Take roles in clubs, teams, etc…  Practice leadership at work –Take on extra duties; initiative  Observe leaders –See what works and what does not  Work with a mentor  Do a self-analysis and ask for feedback

14 What is Human Relations?  The way people get along with each other.  As a leader, why is this important to study?  Self Understanding, Understanding Others, Communication, Team Building, and Developing Job Satisfaction

15 Human Relations Self Understanding  Know your own strengths and weaknesses  Do not be predictable or unfair  Which decisions are effective and which are not Understanding Others  Recognize similarities  Differences can help a company  Involve each person appropriately

16 Human Relations Communication  Formal or informal  Internal or external  Vertical or horizontal  Oral or written  Must use all types  Listening is part of communicating! Team Building  Combined skills are stronger than individuals  Does everyone always get along?  Team building can be problem solving

17 Human Relations Job Satisfaction  Jobs provide needed benefits  More people are satisfied than not  Why are workers unhappy?  Happiness = productivity!

18 The impact of Influence!  Influence enables a person to affect the actions of others –POSITION INLFUENCE –REWARD INFLUENCE –EXPERT INFLUENCE –IDENTITY INFLUENCE

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