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Using MOTOTRBO To Add Value Beyond Voice Alessandro Gatti | President TABLETmedia, Inc. +1 (415) 567-8100 June 2015 – MOTOTRBO™ Apps.

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Presentation on theme: "Using MOTOTRBO To Add Value Beyond Voice Alessandro Gatti | President TABLETmedia, Inc. +1 (415) 567-8100 June 2015 – MOTOTRBO™ Apps."— Presentation transcript:

1 Using MOTOTRBO To Add Value Beyond Voice Alessandro Gatti | President TABLETmedia, Inc. alexg@tabletmedia.com +1 (415) 567-8100 June 2015 – MOTOTRBO™ Apps Week

2 PAGE 2 AGENDA Company Background Why apps? Products highlights Verticals overview Build value + deliver it Highlighted features Contact

3 Company Founded in 2001, headquartered in Silicon Valley Founders background on pioneering compression and modem technology for mass-volume applications OEM and telecom sales initially, currently 1,000 successful 2-way radio deployments Motorola MOTOTRBO Application Provider since 2008 Focus: Software to enhance the productivity of 2-way radios for operations-critical, high value-add, scalable solutions Quality to keep overhead low and prices competitive Small sales team, strong engineering, excellent pre- and post- sales support. We are here to support you! 3

4 4 Why apps?

5 5 End-customers always look for more value Increased productivity Higher work process efficiency Lower operational costs Create radio-based data + voice solutions New complete hardware + software package Piggy-back on established IT solutions Hardware + middleware for existing text / location app PTT = TTP: to-the-point communications Better coverage at lower cost Rugged device vs. smartphone w/ $100+ case

6 6 Fragmented market Manufacturing Alerts Interoperability Tickets Hospitality Tickets Alerts/Interop Lite tracking Education Tracking Alerts/Interop Dispatch Utilities / Energy Alerts/Tickets Interoperability Lite tracking Health Care Alerts Tickets Interoperability Transportation Tracking Dispatch Messaging

7 7 Products eztracker@trbo Entry level dot-on-the- map AVL Simple text messaging Single position Non conn+ From $1,000 (25 SUs) webtracker@trbo Highly configurable, full-featured AVL Cloud service: any device, anytime Email: tickets/alerts From $24/SU/year phone@trbo 1-line, 1-CS, no OB / EIDs phone interconn. Multiple in/out options Email (opt) + RS232 From $3,400 iTalkie Dispatch + interop Voice, text, telemetry, GPS, email, tickets, phone, RS232, … Unlimited scalability text@trbo / text@trboPlus Email gateway All major hospitality apps. HotSOS APIs User-based sign-in From $3,000 Gateway (from $500) Thin client ($100) Dispatch console ($1000) PA gateway ($200) Remote messaging ($200)

8 8 Solutions enablement Hospitality (hotels, resorts, convention ctrs, commercial bldg) Education (campuses, school districts) Manufacturing (warehouses, plants, distribution centers) Health Care (hospital, nursing hms, assisted lvng) Public Utilities (energy, oil, water districts, non public safety government) Transportation (services, port authorities, shipping, transit, taxi/tow, construction) text@trbo text@trboPlus Guest mgmt Bldg mgmt Alerts Tickets Alerts Dispatch Alerts Dispatch Alerts Dispatch eztracker@trboLite tracking Messaging Lite tracking Messaging webtracker@trboFull AVL phone@trboSecurity Guest svcs Security Callboxes Dispatch Emergency Dispatch (rural) No cell (refineries) Dispatch Emergency iTalkie: SCADA, messaging Fire alertsMachinery alertsNursecallMonitor alerts iTalkie: thin clients Lite dispatch iTalkie: dispatch, interoperability Voice/text Lite tracking Voice/text Tracking: lite, full, export Voice/text Lite tracking Voice/text Tracking: lite, full, export Voice/text Lite tracking Remote messaging

9 9 Portfolio highlights

10 Do-it-all gateway PA gateway: Make calls to PA system Pager alerts notifications - TAP/COMP2 over serial/network - Customizable SCADA plug-ins - Route to any destination - Distribution lists Examples: - Nursecall - Manufacturing equipment / PLC - Fire notifications Email gateway - Private, group, emergency - Distribution lists Examples: - Alarms, weather or machinery - Reach cellphones via SMS - Emergency or dispatch - Tickets Corporate PBX interconnect - Half-duplex: 1 line, 1 channel - Group, private and emergency calls Examples: - Pre-programmed 911 radio button - Night security guard Gateway: Telephone interconnect Gateway: Telephone interconnect Alerts notifications Gateway: Telephone interconnect Alerts notifications Email gateway: tickets, dispatch, interoperability Gateway: Telephone interconnect Alerts notifications Email gateway: tickets, dispatch, interoperability Voice and text to/from mobile radios and PCs GPS: dispatch, export to webtracker@trbo or 3rd party Telemetry events Calls, text and phone recording 10 Dispatch console and thin clients: - Serverless: plug’n’play - Private and group calls + text - SUs kill / dekey / monitor, etc. - Remote CS control - Dispatcher phone interconnect - GPS tracking

11 Unlimited expansion mobile clientdispatch console radio gateways radio gateway LAN (local) LAN (remote) PBX PC client unlimited gateways unlimited positions multi-site WAN (internet) email server Mobile Data Terminal webtracker@trbo cloud-based AVL 11 Alert notifications (e.g. SCADA, fire) PA gateway

12 Console 12

13 Client, Remote Messaging Vehicle equipment 13

14 Basic GPS: eztracker 14

15 Full AVL: webtracker 100% cloud-based: reliable, flexible, ubiquitous Any browser, any device, any time Unlimited simultaneous users / logins Per account user management Browser-based tracking, reporting and administration Powerful engine for email notifications and status icons Telemetry events Simple business model Yearly per SU fee plus one time setup Free gateway software (needed for better security) Support and maintenance included Ideal for any operator and carrier “I have been waiting for years for this application” 15

16 webtracker: ubiquitous 16 Windows 7 iPad iPhone

17 phone@trbo Benefits: Interoperability with outside world Alternative to smartphone apps Analog to digital migration One gateway for multiple uses (e.g. hospitality + alerts) Expandable: email, alerts, dispatch, record Better than an analog patch: extensive use of MOTOTRBO™ digital features Private calls and AllCall; Transmit Interrupt Multiple ways to handle calls Delayed answer Incoming: direct patch, manually switched (overdial) and auto-patch Outbound: pre-defined button, address book via contacts and hot keypad Friendlier text-based ringing and dialing + DTMF hot-keypad Voice notifications: greetings, ringing, call disconnected,… Incoming call blocking to free airtime and phone line Emergency AllCall + dial out Does not require OBs, repeater entitlement IDs or a patch 17

18 phone@trbo™: Connect Plus PROPRIETARY Call treatments Inbound: direct dial, IVR, SIP trunk Outbound: button dial, contacts as address book, text Selected features: Delayed answer, manual answer, call transfer Site-wide AllCall + AllText Switch control station channel Major differences with non-Conn+ phone@trbo All data (presence, messaging) via XRC controller No DTMF tones to dial out, transfer and hangup No Transmit Interrupt Voice delay phone to radio: from 200ms to 850ms Program all talkgroups as channels in CS

19 19 Verticals overview

20 20 Hospitality Guest management: HotSOS = high end properties SynergyMMS= Hilton, Omni Guestware= Marriott, high end properties Starguest = Starwood: Sheraton, W, Element, St.Regis, RitzCarlton HotelSystemsPro= Holiday Inn, Doubletree, etc. HotelExpert= Doubletree, Starwood, Hilton, etc. Angus Anywhere= Commercial building management Maintenance Connection= Commercial building management  Research the web  Contact IT to find out guest management system, and drive sale for 2 in 1 device  Research the web  Contact IT to find out guest management system, and drive sale for 2 in 1 device

21 Education School district College Campus University  Research the web  Contact IT to find out about existing tracking and/or work order management systems, and drive sale for 2 in 1 device  Research the web  Contact IT to find out about existing tracking and/or work order management systems, and drive sale for 2 in 1 device 21 Vehicle tracking: eztracker@trbo (webtracker@trbo, 3 rd party) Track school buses / shuttles Different requirement levels (budget!) Dispatch (with GPS): iTalkie solution Contact and track personnel Security, maintenance Phone interconnect: phone@trbo Security (emergency!!!!) Callboxes Email: text@trbo Work order management (proprietary) Alerts (fire, door open, flood, etc)

22 Tyler’s Versatrans Very popular Student Transportation Management Solution Routing, student tracking, etc. Opportunity: replace cellular modem with MOTOTRBO radios Gateway used to export MOTOTRBO™ GPS Topologies supported Simplex Conventional IP Site Connect Capacity Plus LCP Connect Plus http://www.tylertech.com 22

23 Transloc Pioneer of cloud-based mass transit solution Real-time route information and arrival prediction Android, iPhone and Blackberry apps (also SMS) Extensive ROI-aimed reporting Gateway used to export MOTOTRBO™ GPS Topologies supported Simplex Conventional IP Site Connect Capacity Plus LCP Connect Plus http://www.transloc.com Yale University Harvard University Princeton University Durham Area Transit NC State University SCAD, Atlanta/Savannah Triangle Transit, SC Chapel Hill Transit Gap (corporate shuttle) 23 Education value-add: Safety!

24 Messaging : text@trbo Alerts (fire, equipment needing attention, etc) Text dispatch from smartphone / PC Phone interconnect: phone@trbo Group wise, individual, emergency Simple dispatch + interoperability: iTalkie solution Radio sharing from multiple PCs Recording SCADA interfaces (replace pagers) Man down notification (phone, email) Plants (chemical, processing, manufacturing) Warehouses Distribution centers Manufacturing 24

25 25 Build value and deliver it

26 26 Customer interaction IT is key to the sale - involve from the beginning! Look for ways to: Speed operations = more productivity Improve reporting = analysis leads to higher efficiency Increase customer satisfaction = revenues + investment Improve safety: ROI rarely comes but can be huge Reduce operational costs

27 27 Manufacturing ROI Example “Machine 17 out of order” “Started” “Complete” “Jim stop, Tom’s on it” Dispatch on email Tom Jim Machine with text notification No voice exchanged: - Productive: fast + accurate information - Easily track issues via email - Quantify saved time = $$$ [3/15/09 @ 12.57] Machine 17: Machine 17 out of order [3/15/09 @ 12.58] Tom: Started [3/15/09 @ 12.58] Jim: Started [3/15/09 @ 12.59] Dispatch: Jim stop: Tom’s on it! [3/15/09 @ 13.05] Tom: Complete [3/15/09 @ 12.57] Machine 17: Machine 17 out of order [3/15/09 @ 12.58] Tom: Started [3/15/09 @ 12.58] Jim: Started [3/15/09 @ 12.59] Dispatch: Jim stop: Tom’s on it! [3/15/09 @ 13.05] Tom: Complete Scenario: 1M sqft plant, 5 minutes travel Occurs 5 x day = 152 hours / year @ $10/hour =$1,520 saved

28 28 Initial system assessment Radio-related questions: Total SU # + # SUs for data apps Number of talkgroups Touchpoints: Other apps, alarms systems, PBX, etc. Involve or get 3 rd party vendor technical contact Next steps: Overall system analysis Joint calls with IT, 3 rd party, TABLETmedia Define radio system: radio models, # repeaters, topology Prepare proposal + quote solution

29 29 Deployment process Schedule ahead Email codeplugs with basic voice and all EIDs Will email them back revised with list of changes Plan IT work PCs, IP addresses, router/firewall, servers, PBX, etc. Involve 3 rd party (e.g. M-Tech, C-cure, Honeywell, etc.) STAGE, STAGE, STAGE!!! Better take an extra day in the shop Physical layout when using control stations is critical

30 30 Highlighted features

31 31 User sign-in (proprietary feature) Scope: tickets, alert messages, etc. Current way: Emails are directed to radio IDs Employee assigned same radio every shift When the radio is lost or breaks: Replace ASAP with radio reprogrammed with same ID Lost productivity + major hassle New way: Emails are directed to user IDs Pool devices: employee picks up any radio off the rack and signs in with user ID (a number) When the radio is lost or breaks: Use any other radio and sign in again Manual sign out or just turn radio off No productivity loss, no rush! Same process of any smartphone app – IT loves it Works with any application. Uses 2 nd gen radios sign-in capability (also 1 st gen) Opportunity to sell spares without the inconvenience of rushed replacement

32 Control station or IP interface (NAI/conn+) 32 Web mail Scope: text SUs from any browser Works with any TABLETmedia email gateway Allows standalone gateway PC operation with local email server Open browser at the IP address (or internal DNS URL) of the gateway PC Gmail-like user interface webmail module email server email gateway

33 33 NAI: when to use Control stations Overall benefits Legacy implementations Familiarity Required: Simplex (no repeater) No LAN to repeater More cost effective IPSC/LCP, light GPS NAI/data Overall benefits Reliability Features: CSBK, OTP … Required: Heavy GPS load More cost effective Single repeater, text/GPS Multiple conventional repeaters

34 34 iTalkie/RG: true Swiss army knife Standalone HD call recording Telephone interconnect Text RS232: TAP, COMP2. Others (e.g. TCP) via plugins Email gateway + HotSOS web services Distribution lists with programmable text routing engine Emergency notifications: email, phone, multi-site Telemetry GPS export (webtracker@trbo, Versatrans, Transloc, CES, etc.) Multiple gateways Dispatch Cross-patching Distribute emails (multi-site, etc.) TOPOLOGIES Simplex, conventional, IPSC Capacity Plus, LCP Connect Plus

35 35 “Easy to do business with” Often the most affordable solutions with the lowest TCO IT insight Detailed upfront analysis = no deployment surprises Seamless integration of features minimizes system cost Thorough deployment support includes codeplugs revision, remote setup and work with customer IT Recurring yearly support not required One-stop-shop with great support Future-proof with upgrade path

36 36 Contact Information Main Office: 43 rd floor, Transamerica Building 600 Montgomery Street San Francisco, CA Sales, solution-architecture, and free demos: sales@tabletmedia.com +1 (415) 567-8100 x202 Support:support@tabletmedia.com +1 (415) 567-8100 x212 WWW:http://www.tabletmedia.com

37 THANK YOU… MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2015 Motorola, Inc. All rights reserved.


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