2 Phone Interconnect& Email What can SmartDispatch do for you?SmartDispatch integrated most of the common features that are in general needed by most of transportation, commercial, utilities and public safety market into one single solution.GISVoice DispatchingVoice RecordingAudio LinkEmergencyText MessagingPhone Interconnect&Reporting & Statistic
3 SmartDispatch Features – GIS Capability Unit location on demand by dispatcherPeriodic location update with configurable intervalColor coded icons for radio status (online/offline, location available, alarm)Different icon for different unit (vehicle, user, etc.)GPS Revert Specific channelOnline tracking unit location on the maproute on the map for clear displayHistory route playbackSupport various online and offline mapping engines:Google map (online) – need internet accessMapInfo (offline)
4 SmartDispatch Features – GIS Capability GeofencingGeofencing (restriction region / duty region) and alarmColored regions for easy identificationRegions can assign any predefined geofencing configurationEnable multiple geofencing monitoring at the same time.Easy to configure through graphical interface.
6 SmartDispatch Features – Voice Dispatching Make call or receive call from radios via computer console.Support all types of call : Private call, Group call, All callRemote MonitoringDispatcher IntercomAudio LinkPhone InterconnectCall Log (duration, caller, callee, call type)Radio disable & enableIP Network
7 SmartDispatch Features – Voice Dispatching VoIP G.711 standard vocoderMonitor more than 8 voice channels per dispatcher client console. (SmartDispatch system supports more than 8 voice channels)Number of voice channels depends on LAN bandwidth – 80 kbps per voice channel.
9 SmartDispatch Features – Voice Recording Record all voice calls.Connection with mobile station – only record voice call that involve dispatcher. No private call within radios recorded.Connection with repeater – record all voice call except voice call in direct mode.*Easy search from call log and playback.Recorded audio stored in common format. Easy for archive.* Will be supported by R3.5
10 SmartDispatch Features – Audio Link Audio Link feature allows voice call between different radio system and across radio network.SmartDispatch media server acting as an audio Link to link up call session between different radio system and radio network.Actual audio pathSmartDispatch asaudio LinkRadio System / Network ARadio System / Network B
11 SmartDispatch Features – Emergency Emergency can be triggered by emergency call, geofencing, or man down triggering.Highlighted indication of emergency event from UI, including highlight red color message/icon and alarm siren sound.Location based emergency will show the location of the emergency radio on the map.
12 SmartDispatch Features – Text Messaging Sending short messages to radio unit or radio group.Easy to use interface similar to instant messaging (chatting) application interface.History text messages retrieve.Predefined message.
13 SmartDispatch Features – Email Gateway Integrates with SMTP and POP3 server to send and receive standard message.Allows users to send to radio from anywhere via clients.Allows to send text message from radio to any address.IP NetworkDMR Radio NetworkPOP3 & SMTP ServerInternet / LANSmartDispatchStationTM
14 SmartDispatch Features – Phone Interconnect supports SIP standard protocol to integrate with standard IP-PBX.Allows radios to make call to telephones and vice versa.Allows dispatcher make/receive telephone calls through SmartDispatch client console.IP-PBX(SIP Server)DMR Radio NetworkSmartDispatchStationAudio
15 SmartDispatch Features – Reports & Statistic History activities search and retrieval.Generic report & statistic generationReport export to a fileVarious types of common reports:Radio Status reportCall Log ReportText Message ReportEmergency Report…
16 SmartDispatch - DMR Connections Two ways to connect to DMR Radio Network: Via Mobile Station (Dispatch Station) and via Repeater.Connection to Mobile is through USB and maximum 4 mobiles can be connected to one SmartDispatch Gateway.Connection to repeater is directly through IP connection(available in ).Up to 4 mobile radios can be connectedUSBSmartDispatchApplicationIPNetworkUnlimited number of repeaters can be connected*SmartDispatchApplication* Will be supported by R3.5
18 SmartDispatch Lite product facts A standalone single PC version.Support 2 voice channels + 2 data channelsSuitable for small size system usageSupport up to 100 radio units depending on the channel loadingDMR Radio NetworkUSBSmartDispatch Lite
20 SmartDispatch Gateway SmartDispatch Enterprise product factsSmartDispatch Enterprise is a distributed system with 3-tiers Client/Server architecture.SmartDispatch consists of the following software components:SmartDispatch ServerSmartDispatch Client ConsoleSmartDispatch GatewayCan be installed in one single PC.SmartDispatchClient ConsoleSmartDispatch ServerSmartDispatch GatewayVoIPDMR Radio Network
21 SmartDispatch Enterprise product facts Suitable for system with large area coverage (across multiple regions)Modularize components support flexible system configuration for various topology to fit customer’s different needs:Single site topologyMulti-sites topology
22 Single Site Topology LAN / WAN IP Network Single Site SmartDispatch Dispatcher ClientDispatcherCableSmartDispatchGatewayLAN / WAN IP NetworkIPDispatcher ClientDMR Radio NetworkSmartDispatchServerSingle SiteDispatcher Client
23 Multi-Sites Topology LAN / WAN IP Network Dispatcher Centre CableIPSmartDispatchGatewayDispatcher ClientDMR Radio NetworkLAN / WAN IP NetworkDispatcher ClientSmartDispatchServerIPDispatcherCableDispatcher ClientSmartDispatchGatewayDispatcher CentreDMR Radio Network
24 PC with SmartDispatch Software Dispatcher Station Connection ConfigurationDispatcher Station is a DMR mobile radio.No need specific firmware.Need specific CPS configuration.Connection to PC through dispatcher cable.USB CableAnalog Audio INAnalog Audio OUTDispatcher StationPC with SmartDispatch Software
25 System Requirements Platforms SmartDispatch Server – Windows Server 2003 or windows systemOther components – Windows XP SP2 above, Windows 7Microsoft .NET 4.0DatabaseMicrosoft SQL server 2005 or 2008Sound CardRecommended M-Audio (Delta 1010LT)(Creative)Sound Blaster X-Fi Xtreme Audio cardIP-PBXAny SIP server IP-PBX