1. 5: Inter-Act, 13th Edition
Nonverbal

2. Nonverbal Communication Verbal Communication
Spoken or written words
Bodily actions and vocal qualities that support, modify, or contradict accompanying verbal messages

3. Characteristics of Nonverbal Communication
Intentional or unintentional
Primary
Ambiguous
Continuous
Multichanneled

4. Functions of Nonverbal Communication
To provide information
To regulate interaction
To express or hide emotion and affect
To present an image
To express status, power, and control

5. Regulate Interaction
Facial expressions or gestures that are used to control or regulate the flow of a conversation
Microsoft Photo

6. Express Emotion or Affect
Facial expressions and gestures that augment the verbal expression of feelings
Microsoft Photo

7. Types of Nonverbal Communication
Body language
Paralanguage
Spatial usage
Self-presentation
Everything except
words!

8. Body Language: Kinesics
Eye contact
Facial expressions
Gesture
Posture
Touch

9. Body Language: Touch
Touching and being touched are essential to a healthy life.
Touch can communicate power, empathy, understanding.
Microsoft Photo

10. Paralanguage
Pitch
Volume
Rate
Quality
Intonation

11. Vocal Interferences
Extraneous sounds or words that interrupt fluent speech:
“uh,” “um”
“you know,” “like”
Place markers
Fillers

12. Spatial Usage
Personal space: the space that surrounds a person, moves with that person, and changes with the situation as well as moment to moment
Intimate distance: up to 18”
Personal distance: 18”-4’
Social distance: 4’-12’
Public distance: more than 12’

13. Spatial Use
Acoustic space: area over which your voice or other sounds can be comfortably heard
Territory: space over which we claim ownership
Artifacts: objects we use to adorn our territory and communicate about our space

14. Personal Space at Work Your office Your desk
A table in the cafeteria where you sit regularly
Microsoft Photo

15. Color Influences Communication
Yellow cheers
and
elevates moods
Red excites
and
stimulates
Blue comforts
and
soothes
In some
cultures
black suggests
mourning
In some
cultures
white suggests
purity

16. Self-Presentation Cues
Physical Appearance
Race and gender
Facial features
Size and shape of body
Clothing and personal grooming
Body art

17. Self-Presentation
What message do you wish to send with your choice of clothing and personal grooming?
Microsoft Photo

18. Use of Time Chronemics Time Orientation Monochronic Polychronic Past
Present
Future

19. Time How do we manage and react to others’ management of time?
duration
activity
punctuality
Microsoft Photo

20. Use of Smell Olfactory Communication through: Perfume Cologne
Aromatherapy
Body odor
Microsoft Photo

21. Cultural and Gender Variations
Eye contact
Facial expressions
Gestures
Touch
Paralanguage
Space
Self-presentation

22. Nonverbal Signals
Vary from culture to culture
Microsoft Photo

23. What does this symbol mean to you?
In the United States it is a symbol for good job
In Germany the number one
In Japan the number five
In Ghana an insult
In Malaysia the thumb is used to point rather than a finger
-Atlantic Committee for the Olympic Games

24. Improving Nonverbal Sending Skills
Be mindful of your nonverbal behavior.
Adapt nonverbal behaviors to your purpose.
Adapt nonverbal behaviors to the situation.
Align nonverbal and verbal communication.
Make sure nonverbal cues do not distract from your message.
Eliminate distracting nonverbal behaviors.

25. Improving Nonverbal Interpretation Skills
Be mindful that most nonverbal cues do not have set meanings.
Recognize culture, gender, and other diversity when interpreting nonverbal cues.
Pay attention to all of the nonverbal cues and their relationship to the verbal message.
Use the skill of perception checking.