1. Collection of Ordinary Mails 2.4.1

2. Different sources of Collection POST OFFICE LETTER BOXES RNP BUNDLES BULKY ARTICLES BRANCH OFFICE COUNTERBULK MAILPOSTMAN ARTICLES WITH HIGH VALUE POSTAGE STAMPS UNREGISTER ED PARCELS FRANKED ARTICLES MISSENT/MIS DIRECTED 2.4.2

3. Method of Posting of ordinary mail S. no.ARTICLESPOSTED (IN/AT) 1LettersLETTER BOX/COUNTER 2Letter cardsLETTER BOX/COUNTER 3Post cardsLETTER BOX/COUNTER 4Book packetsLETTER BOX/COUNTER 5Book packets containing printed BooksLETTER BOX/COUNTER 6Book packets containing PeriodicalsLETTER BOX/COUNTER 7Sample /Pattern PacketsLETTER BOX/COUNTER 8Blind Literature packetsLETTER BOX/COUNTER 9Registered NewspapersCOUNTER 10ParcelsCOUNTER 2.4.3

4. Collection of Mails from Letter Box Outside LBs are cleared by LB peon or LB attendants. Office LBs are cleared by Group D (now called Multi tasking Group C) working as packers. All LBs are cleared as per the schedule given in LB statement of the Office. Mails are brought to the office, & faced. Taxed if insufficiently paid or unpaid. Error noted if required. Postage stamps are defaced 2.4.4

5. Collection at counter Unregistered parcel,Registered Newspapers, franked articles are to be compulsorily presented at the counter only Articles with high value stamps can be presented at counter to get the stamps defaced Articles with service stamps Bulky articles 2.4.5

6. Collection of Bulk articles Franked articles & Registered newspaper are collected at counter only Other corporate bulk mails are received from the customers either at the counter, or in the Business Post Centres or directly in the Sorting branch. 2.4.6

7. Common Errors and Suggested Actions SNErrorAction to be taken 1Articles marked “Registered” found in letter boxes. Error to be noted in Error book Compulsorily registered Receipt pasted in the error book Impressed with due stamp if unpaid Extract of error sent to concerned 2Parcels found in letter box. Error to be noted in Error book If in Mail office, Transferred to nearest PO If in PO, compulsorily registered Extract of error sent to concerned 2.4.7

8. Common Errors and Suggested Actions SNIrregularityAction to be taken 3Articles found open, damaged or without contents. Error to be noted in Error book Contents & article protected Protected cover sent to O/o destination 4Articles found containing coins, bullion jewels, currency notes etc. Error to be noted in Error book Protected in a cover Protected cover is registered and sent to O/o destination 2.4.8

9. Common Errors and Suggested Actions SNIrregularityAction to be taken 5Postage found in letterbox or counter. Error to be noted in Error book Pasted in the error book if single & defaced Transferred to treasurer if a complete sheet 6Privately manufactured unused envelopes, cards, ILC bearing postage stamps found in LBs or at counter Error to be noted in Error book Stamp cut from article & pasted in Error Book defaced with date stamp 2.4.9

10. Common Errors and Suggested Actions SNIrregularityAction to be taken 7Unused envelopes, cards, ILC, currency notes & coins & other valuable articles found in LBs or at counter Error to be noted in Error book Transferred to treasurer 2.4.10

11. Recall of articles Sender of the article has the following options – Delivered back to him/her – Alter or correct the address Article can be recalled if – It has not been delivered to addressee – It has not been destroyed or seized in the country of destination Fee for recall of articles – Rs. 6/- per article for inland – Rs. 30/- per article for foreign letter post items – Rs. 30/- per article for foreign parcel items 2.4.11

12. Recall procedure The sender makes an application with prescribed fee If the article has not left the office, the Postmaster delivers the article to sender on satisfying the identity If correction in address is required, the same is done If the article has left the office, Postmaster addresses office of delivery not to deliver to addressee and to return the article 2.4.12

13. Exercise Exercise 2.4.1 2.4.13