1. Information Technology Services Technical Support Services Summer 2009 Accomplishments Fall 2009 Current Projects

2. Technical Support Services Project Scheduling May – August 2009

3. Technical Support Services Hours Allocation

4. Gmail / MyCR Launch - create programs to export Student and Section data from Datatel, support for Students, Faculty, Staff New Ed Sites at Arcata and McKinleyville – local and District network, PCs, instructional equipment Eureka Downtown – Virtual Enterprise classroom Expanded wireless Internet access to Student Union, added Del Norte and Mendocino Sites Graduation Event production – Commencement, LVN Pinning, Administration of Justice Police & Corrections Academies Live broadcast of Commencement on Cable and web streaming PeopleAdmin On-Line Jobs system, Human Resources project HP Mainframe (Datatel) Replacement – RFP process, delivery and installation of hardware, initiate software installation and migration Redwoods.edu – many new Student photos, Locations, links, live events, use of “New for Fall” banner Latest H1N1 information and links to Local, State, Federal, and International info ITS Accomplishments - Summer 2009

5. CTEA (Career & Technical Education Act) – new web Form improves Enrollment process eAdvising / DegreeAudit implementation improves Student intake and throughput Datatel Update to UniData 7.1 and Colleague User Interface 2.3 Technical info and Letters of Support for Stimulus grant funds Revised AccuPlacer (assessment testing) automated data upload to Datatel Ongoing technical support of Students, Staff, Faculty for all systems – WebAdvisor, Datatel, applications, Microsoft Office, Gmail, MyCR, more

6. ITS Current Projects – Fall 2009 Complete final installation tasks at Arcata and McKinleyville Sites Connectivity to Klamath / Trinity site, video conferencing, Lab set up Web based Calendar system for specific constituencies HP Mainframe (Datatel) Replacement – install and configure programs, migrate data, test, go live; weekly status meetings SchoolDude – on-line work request entry, tracking, reporting Bookstore on-line store for books and CR logo accessories Security Review - PCI (Payment Card Industry) standards for WebAdvisor, Bookstore credit card processing; DMV records checking Web Site remodel for easier navigation and improved functionality Gmail / MyCR – policies and use of bulk emails by Site, Program, Department Sakai gradebook import to Colleague; add EZProxy-type functionality for Library on-line article databases Parking Pass dispensers – integrate with Transaction Server (Meal Plan) system, install emergency phones and surveillance cameras

7. ITS Current Projects – Fall 2009 PC Replacement Program – prioritize, purchase & configure, migrate Client data; evaluate use of ‘virtual’ PCs and servers Action Plan and Program Review implementation for Clients ITS Program Review – update, set current goals & improvement targets Live broadcast of Events to web and television - presentations, athletics; additional locations Evaluate expansion of wireless internet access for Eureka Campus; connections to Access Humboldt, SuddenLink Channel 8, new networks Dynamic reports creation for Institutional Research, departmental budget reporting, more Document Imaging / Workflow automation / On-Line Forms proposal Update web server to provide video archive and streaming, blogs, common page development platform, faster performance WebAdvisor – update web server and web interface software Datatel – migrate to web browser Colleague User Interface, Colleague Studio for programming Telephone main switch at Eureka Campus – evaluate system replacement requirements, options, potential funding sources

8. Information Technology Services Technical Support Services