2. To ensure quality instruction and educational success, NVC Information Technology is committed to delivering high quality technical leadership, resources, and services to students, faculty, and staff in support of the campus mission. Information Technology coordinates and manages enterprise systems; instructional technologies; servers; wired and wireless data networks including Internet; and communication/collaboration systems including electronic mail, voicemail, telephone service, video, and web.

3. NVC Information Technology will provide the tools to connect, empower, enrich, and enhance collaboration and innovation among members of our educational community as they pursue the higher human values of knowledge, creativity, community, culture, integrity, enlightenment, and wisdom.

4. IT Helpdesk – Technical Support IT Infrastructure and Architecture Networks & Telecommunications Enterprise Information Systems & Applications Communication, Collaboration, & Learning Tools Information Security

5. Technical Support for Over 2000 Devices PCs, Macs, Laptops, Tablets, Printers, Phones, Scanners, Fax/Modems, Projectors, Mobile Devices, Accessibility, Multimedia, & Misc. Other Equipment Software Classrooms and Instructional Labs Faculty, Staff, Students, Community Members Via Phone, In-Person, E-mail, Remote Hardware & Software Procurement

6. Over 200 Distinct Servers and Systems Campus Systems and Technology Integration Data Center IT Equipment and Infrastructure Required at Each Building and Site Site and System Monitoring Physical/Environmental Controls Disaster/Event Recovery Cable Distribution and Management Backup Power Data Backups - Terabytes Site Interconnectivity Plant Security/Safety: Video Surveillance, Keyless Entry, Alarms, Emergency Phones, Etc.

7. Over 2000 Interconnected Devices 1000 Network Accounts Over 1000 Phone Lines Napavalley.edu Domain Internet Service Provider Intranets Network Operations for Dozens of Network Servers, Switches, and Routers Phone systems: VoIP, PBX, PSTN, 911 Emergency Communications Alarm, Fax, Modem, & Credit Card Lines

8. Datatel/Webadvisor ERP Systems Websites Databases Network Storage Online Applications Transcripts Point-of-Sale Systems Check printing Reporting Legacy HP3000 Document Imaging Energy Management Systems Middleware

9. Smart Classrooms/Instructional Labs Online Education Computerized Testing E-mail Calendar Voicemail Filesharing Digital Signage Blogs SharePoint Videoconferencing Streaming Media

10. Firewalls Certificate Authorities Access Control Encrypted/Secure Communications Anti-Virus Spam Filtering Threat Defenses Event Logging/Monitoring Digital Rights/Legal Compliance

11. Permission to use provided by Eric G. Blumthal count5.com NVC IT Dept. NVC Technology Needs