1. Human Resource Training and Individual Development Cross-Cultural Preparation and Training March 17, 2004

2. Overview REMINDER: Please start reading the Covey book! Training issues not covered by the ISD model (i.e., special issues) –Legal issues –Cross-cultural preparation Webcast training programs: gTV –Managing diversity (next time) Help with SDL reports

3. Cross-Cultural Preparation Cross-cultural preparation involves educating employees and their families who are to be sent to a foreign country. To successfully conduct business in the global market place, employees must understand the business practices and the cultural norms of different countries.

4. What is Culture? Culture stands for the way of life of a people, the sum of their learned behavioral patterns, attitudes and material things (Edward Hall, 1959, The Silent Language) Culture is the collective programming of the mind, which distinguishes the members of one human group from another (Hofstede, 1980).

5. How can national cultures be described –Americans and international values –Hofstede’s cultural dimensions –Role of context, space, and time Why does understanding culture matter? –Does culture affect managing? –Adjustment and training of expatriates –Implications for managing people National Culture

6. American cultural values are not widely shared with the rest of the world Americans are: –Informal –Questioners –Direct –Competitive –Individualistic –Dislike silence? –Value punctuality and cleanliness Is There a Broader Framework? Americans and International Values

7. Hofstede’s Cultural Dimensions Power distance Individualism Masculinity Uncertainty avoidance

8. Hofstede’s Dimensions By Country Individualism/Collectivism Power Distance Uncertainty Avoidance Masculinity/Femininity CollectivisticIndividualistic LowHigh Low High High Feminine Masculine Columbia Pakistan Venezuela Austria Israel Denmark Singapore Hong Kong Denmark Sweden Norway Denmark Australia United States Great Britain Philippines Mexico India Greece Portugal Japan Austria Venezuela

9. Adjusting to Foreign Culture High (tend to understand and accept) Low (tend to be confused and reject) Acceptance of Culture Months Living in New Culture 1 2 3 4 5 6 Optimism and excitement about new culture Frustration and confusion about new culture -- culture shock Understand and accept new culture

10. Webcast Training http://www.globalspeak.com/ExportBasic.htm

11. Terminology Parent-country national: Employee whose country of origin is where the company has its headquarters Host-country national: Employee from the host country Third-country national: Employee who has a country of origin different from both the parent country and host country where he or she works

12. Cross-Cultural Training Why do companies do it? Who should receive cross-cultural training? When is c-c training most important How can knowledge about countries’ standing on Hofstede’s dimensions aid in designing c-c training?

13. Content of Training Programs Language Training Cultural Training Personal and Family Life Career Development and Mentoring Key Elements Needed to Prepare Employees to Work Overseas

14. International Training and Development International Training and Development International Training and Development Pre-Departure Orientation and Training Pre-Departure Orientation and Training Continuing Employee Development (on-site) Continuing Employee Development (on-site) Readjustment Training and Development Readjustment Training and Development

15. Monday Diversity Training Help for SDL and PDP assignments Read: –Noe Chapter 10