1. Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features

2. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone

3. Phone Types u Cisco 7910 Common areas 2 line display, single line phone u Cisco 7960 Standard office issue. Has a built-in speakerphone u Cisco 7914 Additional lines module All models have a 10/100 Ethernet port

4. Interactive Phone Tutorial u 7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm

5. Placing calls u Within UCAR buildings Dial 4 digit extension u Local calls 9 + 10 digits (303 or 720) 9 + Toll free number (1-800 etc.) u Long distance calls 9 + 1 + Area Code + number + Acct or ID 9 + 011 + number + Acct or ID 9 + information + Acct or ID u You will receive a prompt (stutter tone) for account key or ID number. If you misdial the account key or user ID, you will hear error tone (dee do dee do), at which point you have the opportunity to enter the correct code. If you enter 3 incorrect codes, you will hear a busy signal and then be disconnected. u (“<<“ will erase last character)

6. Placing fax calls u For international calls: “9 + 011 + intl-number + # (pound key) + 2 pauses (pause button on the fax - which may be the redial key, consult your fax book) + account key” u Domestic long distance: “9 + 1 + area code + number + 2 pauses + account key” u Enter all of these digits before pressing the "start" button on the fax. This will allow time for the fax to dial the telephone number, indicate the "end of dialed number" via the "#" (important for variable length international numbers), then provide pauses to allow time for the account key stutter prompt, allow entry of the account key.

7. Transferring calls u Press “Trnsfer” (displayed in screen) u When you receive dial tone, enter the extension where you would like to transfer the call to u Announce call (optional) u Press “Trnsfer” u To return to caller if party is not available, press “End Call”, then press “Resume”

8. Consultation Call (“Can I put you on Hold for a Minute?”) u Press “Hold” u Press “New Call” Dial Extension u Press “Hold” u To alternate between calls Use arrow keys to highlight caller, press “Resume”

9. Conference Call (Joining up to 5 other people together for a simultaneous conversation) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn”

10. Conference Call (up to 5 other people) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn” u Press “More” u Dial 3rd party u Press “Confrn” u Press “End Call”, use arrow to select the previously connected parties without adding last call

11. Call Pickup u Allows you to pick up your ringing phone from another office u Press “More” (displayed in screen) until you can choose “PickUp” u Enter your extension number

12. Forwarding Your Calls u To work at another desk u Or when you will be away from the office u Press “CFwdAll” Dial the destination extension ( or x2799) Display reads “Forwarded to xxxx” u To remove forwarding from your line u Press “CFwdAll”

13. New Tools u User defined Volume levels Ringer and Handset (save) u UCAR Directory u Last Number Redial u Missed Calls u Call Log w/ redialing u Web Interface

14. UCAR Directory u To look up UCAR Employees u Press “Directories” Select the UCAR Directory u Enter Last Name, First Name Enough letters to make a list of less than 32 names u Or extension u Press “Search” (“<<“ will erase last character) u Select person (using arrows) u Press “Dial”

15. Setting up Your Telephone Services u Logon to the web page http://phones.ucar.edu/ccmuser Logon name (same as UCAR email user ID, eg. jdoe) Password PIN - please change password and PIN at first login (default 123456)http://phones.ucar.edu/ccmuser u Web interfaces uses “mouse-overs” to highlight links

17. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone u New Tools UCAR Directory, Custom Volume levels, Redial, Call Logs, & Web access

18. Questions u User information available at: http://www.scd.ucar.edu/nets/projects/voip/documentation/ users/voip-user-info.htm http://www.scd.ucar.edu/nets/projects/voip/documentation/ users/voip-user-info.htm u Email “phones@ucar.edu”phones@ucar.edu

19. Voice Messaging Features u Accessing your Mailbox u Press * if not at your phone u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification Voicemail brochure http://www.scd.ucar.edu/nets/ucar-directories http://www.scd.ucar.edu/nets/ucar-directories

20. Accessing Messaging u Press Messages Button or dial access number (x2799) If you dial the external phone number or are calling from another office, press * when voice messaging answers, and enter your extension u Enter your password, #

21. Listening to Messages u New Messages Messages you have not yet listened to u Old Messages Messages that you have listened to and saved You can Forward a message to another user on the new system with a comment attached.

22. Sending Messages u Message Options Messages can be sent to an individual, multiple users, or a list u Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery

23. Setup Options u Greetings u Regular u Alternate (vacation) u Message Settings u Message Notification (pager) u Full/Brief Menus u Private Lists (distribution list) u Personal Settings u Phone Password u Recorded Name

24. Message Notification u Schedules Pagers Working at Home u Remote Security Receiving notification at a telephone u Unity has a message for “jdoe” Enter ID now u Press 1 to turn OFF notification to this number (wrong number)

25. Voice Messaging Features u Accessing your Mailbox u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification

26. Questions u User information available at: http://www.scd.ucar.edu/nets/projects/voip/documentation/ users/voip-user-info.htm http://www.scd.ucar.edu/nets/projects/voip/documentation/ users/voip-user-info.htm u Email “phones@ucar.edu”phones@ucar.edu