2Basic Features Voicemail message indicator This will light up if you have a message in your voic boxIt will flash when you receive a callSoft ButtonsRefers to the 4 buttons. The functions of these buttons change depending on the operation the phone is performing.Navigation ButtonThis up/down button is used to scroll the phone display whenever a multi-choice menu is presented.Menu ButtonDisplays a menu that provides access to a voice messaging system, phone logs and directories, settings and services.Hold ButtonPlaces an active call on hold. Resumes a held call.Volume ButtonIncreases or decreases volume for the handset. Also controls the ringer volume (if on hook).
3Audio Features Changing the Handset, Headset and Speaker Volume During a call, press the Volume button to select the desired volume for your handset, headset or speakerUnless the setting is saved, the volume adjustment is applicable only for the current callTo save the volume setting for future calls, press the Save soft buttonAdjusting the Ringer VolumeWhile the phone is not in use, press the Volume button to hear a sample ringWhile the ring plays, press the up/down Volume button to adjust the volume to the desired levelThe ringer volume is automatically saved when you release the buttonChanging the Ringer typePress the Menu buttonSelect Settings, then Ring TypeUse the Navigation Button to select the list of ring typesPress the Play soft button to hear the selected ring typePress the Select and then OK to choose the ring typePress the Save soft button to save your selection and Exit
4Basic Call Functions Placing a Call (Dial ‘0’ to get a line out) You can make a call with the Cisco 7912 IP Phone in any of the following ways:-Lifting the Handset and dialling the numberDialling the number, then press the Dial soft button or lift the HandsetPress the Menu button then:-Select Directories from the MenuSelect the directory you requireUse the Navigation button to search for and highlight the entryyou requirePress the Dial soft button or lift the HandsetTIP: If you make a mistake while entering a phone number, press << to eraseone or more digits. Press Cancel to exit the dialling attempt or hang up.Answering a CallYou can answer a call on the Cisco 7912 IP Phone in any of the following ways:-Lifting the HandsetNOTE: There is a distinctive ring for internal and external callsEnding a CallYou can end the current call by:-Hanging up the HandsetPressing the End Call soft buttonPlacing a Call on HoldYou can put a call on hold (you and your caller cannot hear each other):-During a call, press the Hold button (the Hold button lights up red)To return to the held call, press the Hold button again
5Soft Button Functions Using the Speaker The Cisco 7912 IP Phone has a built-in hands free speaker but there is no microphone other than in the handset. This speaker functionality is known as the ‘monitor’ feature.To activate the Speaker:-During a call, press the Monitor soft button, then hang up the HandsetNOTE: You will be able to hear the call but your caller will not be able to hear youTo switch from the Speaker to the Handset:-Pick up the Handset and press the Mon Off soft buttonTransferring CallsYou can transfer a call to another phone either as a ‘Blind’ or a ‘Consultative’ transferDuring a call, press the Trnsfer soft button. This places the first call on holdDial the number to which you want to transfer the call to. Then perform the relevant next step:-When you hear ringing, press Trnsfer again or simply put the handset down. This is called a blind transfer, the caller is now ringing at the other phone.ORAlternatively wait until the called party answers, announce the call and then press Trnsfer or simply put the handset down. This is called a consultative transfer as the caller is not put through until the new destination agrees.If the called party declines to take the call, have them hang up (or you press the End Call soft button) then press the illuminated Hold button to return to the original call
6Soft Button Functions Call Pickup Call pickup allows you to answer a call that comes in on a phone other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature.There are two types of call pickup available on Cisco IP Phones:-Call Pickup allows users to pick up any incoming callIf you hear another phone ringing, lift the handset and press the more soft button, then the PickUp soft button and then the extension number of the ringing phone. The call will be diverted to your phone.Group Pickup (If this feature has been configured for you) allows users to pick up incoming calls from multiple groups.If you hear another phone ringing in a pre-configured pickup group; lift the handset and press the GPickUp soft button, then dial the relevant group number. The call will be diverted to your phone.Making a Conference CallTo turn a call into a conference call (3 callers)(NOTE - first two parties are a normal call):-During a call, press the Confrn soft button. This will give you dial tone and place the other party on holdPlace a call to another person you want to includeWhen the call connects, press Confrn again to add this person to the conference call
7Soft Button Functions Using Call Logs The Call Logs allows you to view and make calls using the directory provided. The Call Logs records 10 Missed, 10 Placed and 10 Received calls each.To view and make calls using Call LogsPress Menu soft buttonPress the down arrow Navigation button to choose DirectoriesPress Select soft buttonYou will see 3 options:Press the Navigation button to scroll to your choiceYou can view the phone numbersPick up the HandsetPress Dial soft buttonTIP: If you need to edit a number before you can dial it from the Call Log, press the EditDial soft button
8Other Soft Button Functions Call Forward All CallsAllows you to forward all your call to another destination.To set Call Forwarding:Press the more soft button and then the CFwdALL soft button. You will hear a confirmation beep.Dial the number to which you want to forward all your callsDial the number exactly as you would if you were placing a call to that number (dial ‘0’ to get a line out if it is an outside number)(The phone display will be updated to show that the call is forwarded and the number it is forwarded to)Press the # button or End Call soft buttonTo cancel Call Forwarding:Press the more soft button and then the CFwdALL soft buttonNOTE: To Call Forward to Voic , press the more soft button and then the CFwdALL soft button and Menu button, selecting Messages, followed by End Call
9Other Soft Button Functions Call ParkCall park allows you to place a call on hold so that it can be retrieved from another phone in the system.During a call, press more soft button and then Park soft button. This will automatically place the call on hold.The phone display will give you the system number location for the parked call.To retrieve your call from Call Park, press more soft button and then the PickUp soft button, then dial the call park number and you will be connected to the caller.Speed DialsIf this has been configured, this allows you to access thesystem-wide speed dialsPress the Menu buttonUsing the Navigation button to select DirectoriesPress Select soft buttonUsing the Navigation button, arrow down to Directory ServicesArrow down to Local Speed DialYou will see the list of speed dials that have been programmed into your systemPress the Navigation button to select the entryPress Dial soft button to dial the number or Exit to get out of the menu selection
10More Help.. You can check out these sources: Push the services (8) button on your phone for details on how to contact us at Comscentre.