2. Basic Features Voicemail message indicator
This will light up if you have a message in your voic box
It will flash when you receive a call
Soft Buttons
Refers to the 4 buttons. The functions of these buttons change depending on the operation the phone is performing.
Navigation Button
This up/down button is used to scroll the phone display whenever a multi-choice menu is presented.
Menu Button
Displays a menu that provides access to a voice messaging system, phone logs and directories, settings and services.
Hold Button
Places an active call on hold. Resumes a held call.
Volume Button
Increases or decreases volume for the handset. Also controls the ringer volume (if on hook).

3. Audio Features Changing the Handset, Headset and Speaker Volume
During a call, press the Volume button to select the desired volume for your handset, headset or speaker
Unless the setting is saved, the volume adjustment is applicable only for the current call
To save the volume setting for future calls, press the Save soft button
Adjusting the Ringer Volume
While the phone is not in use, press the Volume button to hear a sample ring
While the ring plays, press the up/down Volume button to adjust the volume to the desired level
The ringer volume is automatically saved when you release the button
Changing the Ringer type
Press the Menu button
Select Settings, then Ring Type
Use the Navigation Button to select the list of ring types
Press the Play soft button to hear the selected ring type
Press the Select and then OK to choose the ring type
Press the Save soft button to save your selection and Exit

4. Basic Call Functions Placing a Call (Dial ‘0’ to get a line out)
You can make a call with the Cisco 7912 IP Phone in any of the following ways:-
Lifting the Handset and dialling the number
Dialling the number, then press the Dial soft button or lift the Handset
Press the Menu button then:-
Select Directories from the Menu
Select the directory you require
Use the Navigation button to search for and highlight the entry
you require
Press the Dial soft button or lift the Handset
TIP: If you make a mistake while entering a phone number, press << to erase
one or more digits. Press Cancel to exit the dialling attempt or hang up.
Answering a Call
You can answer a call on the Cisco 7912 IP Phone in any of the following ways:-
Lifting the Handset
NOTE: There is a distinctive ring for internal and external calls
Ending a Call
You can end the current call by:-
Hanging up the Handset
Pressing the End Call soft button
Placing a Call on Hold
You can put a call on hold (you and your caller cannot hear each other):-
During a call, press the Hold button (the Hold button lights up red)
To return to the held call, press the Hold button again

5. Soft Button Functions Using the Speaker
The Cisco 7912 IP Phone has a built-in hands free speaker but there is no microphone other than in the handset. This speaker functionality is known as the ‘monitor’ feature.
To activate the Speaker:-
During a call, press the Monitor soft button, then hang up the Handset
NOTE: You will be able to hear the call but your caller will not be able to hear you
To switch from the Speaker to the Handset:-
Pick up the Handset and press the Mon Off soft button
Transferring Calls
You can transfer a call to another phone either as a ‘Blind’ or a ‘Consultative’ transfer
During a call, press the Trnsfer soft button. This places the first call on hold
Dial the number to which you want to transfer the call to. Then perform the relevant next step:-
When you hear ringing, press Trnsfer again or simply put the handset down. This is called a blind transfer, the caller is now ringing at the other phone. OR
Alternatively wait until the called party answers, announce the call and then press Trnsfer or simply put the handset down. This is called a consultative transfer as the caller is not put through until the new destination agrees.
If the called party declines to take the call, have them hang up (or you press the End Call soft button) then press the illuminated Hold button to return to the original call

6. Soft Button Functions Call Pickup
Call pickup allows you to answer a call that comes in on a phone other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature.
There are two types of call pickup available on Cisco IP Phones:-
Call Pickup allows users to pick up any incoming call
If you hear another phone ringing, lift the handset and press the more soft button, then the PickUp soft button and then the extension number of the ringing phone. The call will be diverted to your phone.
Group Pickup (If this feature has been configured for you) allows users to pick up incoming calls from multiple groups.
If you hear another phone ringing in a pre-configured pickup group; lift the handset and press the GPickUp soft button, then dial the relevant group number. The call will be diverted to your phone.
Making a Conference Call
To turn a call into a conference call (3 callers)
(NOTE - first two parties are a normal call):-
During a call, press the Confrn soft button. This will give you dial tone and place the other party on hold
Place a call to another person you want to include
When the call connects, press Confrn again to add this person to the conference call

7. Soft Button Functions Using Call Logs
The Call Logs allows you to view and make calls using the directory provided. The Call Logs records 10 Missed, 10 Placed and 10 Received calls each.
To view and make calls using Call Logs
Press Menu soft button
Press the down arrow Navigation button to choose Directories
Press Select soft button
You will see 3 options:
Press the Navigation button to scroll to your choice
You can view the phone numbers
Pick up the Handset
Press Dial soft button
TIP: If you need to edit a number before you can dial it from the Call Log, press the EditDial soft button

8. Other Soft Button Functions
Call Forward All Calls
Allows you to forward all your call to another destination.
To set Call Forwarding:
Press the more soft button and then the CFwdALL soft button. You will hear a confirmation beep.
Dial the number to which you want to forward all your calls
Dial the number exactly as you would if you were placing a call to that number (dial ‘0’ to get a line out if it is an outside number)
(The phone display will be updated to show that the call is forwarded and the number it is forwarded to)
Press the # button or End Call soft button
To cancel Call Forwarding:
Press the more soft button and then the CFwdALL soft button
NOTE: To Call Forward to Voic , press the more soft button and then the CFwdALL soft button and Menu button, selecting Messages, followed by End Call

9. Other Soft Button Functions
Call Park
Call park allows you to place a call on hold so that it can be retrieved from another phone in the system.
During a call, press more soft button and then Park soft button. This will automatically place the call on hold.
The phone display will give you the system number location for the parked call.
To retrieve your call from Call Park, press more soft button and then the PickUp soft button, then dial the call park number and you will be connected to the caller.
Speed Dials
If this has been configured, this allows you to access the
system-wide speed dials
Press the Menu button
Using the Navigation button to select Directories
Press Select soft button
Using the Navigation button, arrow down to Directory Services
Arrow down to Local Speed Dial
You will see the list of speed dials that have been programmed into your system
Press the Navigation button to select the entry
Press Dial soft button to dial the number or Exit to get out of the menu selection

10. More Help.. You can check out these sources:
Push the services (8) button on your phone for details on how to contact us at Comscentre.