Presentation is loading. Please wait.

Presentation is loading. Please wait.

1. 2 Basic Features Voicemail message indicator This will light up if you have a message in your voicemail box It will flash when you receive a call Soft.

Similar presentations


Presentation on theme: "1. 2 Basic Features Voicemail message indicator This will light up if you have a message in your voicemail box It will flash when you receive a call Soft."— Presentation transcript:

1 1

2 2 Basic Features Voicemail message indicator This will light up if you have a message in your voicemail box It will flash when you receive a call Soft Buttons Refers to the 4 buttons. The functions of these buttons change depending on the operation the phone is performing. Navigation Button This up/down button is used to scroll the phone display whenever a multi-choice menu is presented. Menu Button Displays a menu that provides access to a voice messaging system, phone logs and directories, settings and services. Hold Button Places an active call on hold. Resumes a held call. Volume Button Increases or decreases volume for the handset. Also controls the ringer volume (if on hook).

3 3 Changing the Handset, Headset and Speaker Volume During a call, press the Volume button to select the desired volume for your handset, headset or speaker Unless the setting is saved, the volume adjustment is applicable only for the current call To save the volume setting for future calls, press the Save soft button Adjusting the Ringer Volume While the phone is not in use, press the Volume button to hear a sample ring While the ring plays, press the up/down Volume button to adjust the volume to the desired level The ringer volume is automatically saved when you release the button Changing the Ringer type Press the Menu button Select Settings, then Ring Type Use the Navigation Button to select the list of ring types Press the Play soft button to hear the selected ring type Press the Select and then OK to choose the ring type Press the Save soft button to save your selection and Exit Audio Features

4 4 Placing a Call (Dial ‘0’ to get a line out) You can make a call with the Cisco 7912 IP Phone in any of the following ways:- Lifting the Handset and dialling the number Dialling the number, then press the Dial soft button or lift the Handset Press the Menu button then:- –Select Directories from the Menu –Select the directory you require –Use the Navigation button to search for and highlight the entry you require –Press the Dial soft button or lift the Handset TIP: If you make a mistake while entering a phone number, press << to erase one or more digits. Press Cancel to exit the dialling attempt or hang up. Answering a Call You can answer a call on the Cisco 7912 IP Phone in any of the following ways:- Lifting the Handset NOTE: There is a distinctive ring for internal and external calls Ending a Call You can end the current call by:- Hanging up the Handset Pressing the End Call soft button Placing a Call on Hold You can put a call on hold (you and your caller cannot hear each other):- During a call, press the Hold button (the Hold button lights up red) To return to the held call, press the Hold button again Basic Call Functions

5 5 Using the Speaker The Cisco 7912 IP Phone has a built-in hands free speaker but there is no microphone other than in the handset. This speaker functionality is known as the ‘monitor’ feature. To activate the Speaker:- During a call, press the Monitor soft button, then hang up the Handset NOTE: You will be able to hear the call but your caller will not be able to hear you To switch from the Speaker to the Handset:- Pick up the Handset and press the Mon Off soft button Transferring Calls You can transfer a call to another phone either as a ‘Blind’ or a ‘Consultative’ transfer During a call, press the Trnsfer soft button. This places the first call on hold Dial the number to which you want to transfer the call to. Then perform the relevant next step:- When you hear ringing, press Trnsfer again or simply put the handset down. This is called a blind transfer, the caller is now ringing at the other phone. OR Alternatively wait until the called party answers, announce the call and then press Trnsfer or simply put the handset down. This is called a consultative transfer as the caller is not put through until the new destination agrees. If the called party declines to take the call, have them hang up (or you press the End Call soft button) then press the illuminated Hold button to return to the original call Soft Button Functions

6 6 Call Pickup Call pickup allows you to answer a call that comes in on a phone other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature. There are two types of call pickup available on Cisco IP Phones:- 1.Call Pickup allows users to pick up any incoming call If you hear another phone ringing, lift the handset and press the more soft button, then the PickUp soft button and then the extension number of the ringing phone. The call will be diverted to your phone. 2.Group Pickup (If this feature has been configured for you) allows users to pick up incoming calls from multiple groups. If you hear another phone ringing in a pre-configured pickup group; lift the handset and press the GPickUp soft button, then dial the relevant group number. The call will be diverted to your phone. Making a Conference Call To turn a call into a conference call (3 callers) (NOTE - first two parties are a normal call):- During a call, press the Confrn soft button. This will give you dial tone and place the other party on hold Place a call to another person you want to include When the call connects, press Confrn again to add this person to the conference call Soft Button Functions

7 7 Using Call Logs The Call Logs allows you to view and make calls using the directory provided. The Call Logs records 10 Missed, 10 Placed and 10 Received calls each. To view and make calls using Call Logs Press Menu soft button Press the down arrow Navigation button to choose Directories Press Select soft button You will see 3 options: Press the Navigation button to scroll to your choice You can view the phone numbers Pick up the Handset Press Dial soft button TIP: If you need to edit a number before you can dial it from the Call Log, press the EditDial soft button Soft Button Functions

8 8 Call Forward All Calls Allows you to forward all your call to another destination. To set Call Forwarding: Press the more soft button and then the CFwdALL soft button. You will hear a confirmation beep. Dial the number to which you want to forward all your calls Dial the number exactly as you would if you were placing a call to that number (dial ‘0’ to get a line out if it is an outside number) (The phone display will be updated to show that the call is forwarded and the number it is forwarded to) Press the # button or End Call soft button To cancel Call Forwarding: Press the more soft button and then the CFwdALL soft button NOTE: To Call Forward to Voicemail, press the more soft button and then the CFwdALL soft button and Menu button, selecting Messages, followed by End Call Other Soft Button Functions

9 9 Call Park Call park allows you to place a call on hold so that it can be retrieved from another phone in the system. During a call, press more soft button and then Park soft button. This will automatically place the call on hold. The phone display will give you the system number location for the parked call. To retrieve your call from Call Park, press more soft button and then the PickUp soft button, then dial the call park number and you will be connected to the caller. Speed Dials If this has been configured, this allows you to access the system-wide speed dials Press the Menu button Using the Navigation button to select Directories Press Select soft button Using the Navigation button, arrow down to Directory Services Press Select soft button Arrow down to Local Speed Dial Press Select soft button You will see the list of speed dials that have been programmed into your system Press the Navigation button to select the entry Press Dial soft button to dial the number or Exit to get out of the menu selection Other Soft Button Functions

10 10 More Help.. You can check out these sources: –http://www.comscentre.com/customers.htmlhttp://www.comscentre.com/customers.html –Push the services (8) button on your phone for details on how to contact us at Comscentre. support@comscentre.com 1300 134 680


Download ppt "1. 2 Basic Features Voicemail message indicator This will light up if you have a message in your voicemail box It will flash when you receive a call Soft."

Similar presentations


Ads by Google