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Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 20, 2009.

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Presentation on theme: "Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 20, 2009."— Presentation transcript:

1 Genesis Networks, Inc. Confidential and Proprietary RSCCD Cisco IP Communications Solutions End User Training May 20, 2009

2 Genesis Networks, Inc. Confidential and Proprietary Course Overview The Cisco IP Communications Training Course explains how to use the basic features of the District’s IP Communications System.

3 Genesis Networks, Inc. Confidential and Proprietary Using Common IPC Features By the end of this training you will be able to complete the following: –Place, transfer, forward, park and pick up a call –Set voice mail passwords –Retrieve, play, save, and delete voice mail

4 Genesis Networks, Inc. Confidential and Proprietary Getting to Know Your Phone

5 Genesis Networks, Inc. Confidential and Proprietary Placing a Call There are many ways to place a phone call. You can simply: Lift the handset Dial the phone number Other ways include the following: 1.Dial the phone number 2.Do one of the following: Lift the handset Press the line button for the line you wish to call on (Speaker button lights) Press the Speaker button Press the Headset button Handset Line Buttons Speaker Headset

6 Genesis Networks, Inc. Confidential and Proprietary Dialing the Number Inside Calls: Dial 5 digit extension number New 5 digit extension is the last number of your prefix and last 4 digits of your phone number. Example : = Ext Outside Calls: Dial “9” + the number Note: 1. Dial “9” + 10-digit number --- Dialing from New System to Old System 2. Dial “9” + ”1” + the number + Long Distance Access Code --- Dialing long distance number * ** Old system will be removed once everybody is transported to the new system.

7 Genesis Networks, Inc. Confidential and Proprietary Dialing Emergency 911 Emergency Calls: Dial “911” or “9911” to reach the Public Safety Answering Point A Site Administrator will also be notified that a 911 call has been placed. This will help ensure that the First Responders have access to the location of the 911 caller.

8 Genesis Networks, Inc. Confidential and Proprietary Answering an Incoming Call Lift the handset Or, answer with the speakerphone; either: –Press the Speaker button –Press the Answer softkey –Press the line button for the incoming call Or, answer with a headset; either: –Press the Headset button (If not lighted) –If lighted, either: Press the Answer softkey Press the line button for the incoming call Press the Mute button to mute a call or to disengage mute. * iidivert – during a call, direct an incoming call straight to voic Handset Headset Speaker Softkeys

9 Genesis Networks, Inc. Confidential and Proprietary Ending a Call Depending on how the call was placed (or accepted), do one of the following: –Hang up the handset –Press the Speaker button –Press the Headset button –Press the EndCall softkey Handset Headset Speaker Softkeys

10 Genesis Networks, Inc. Confidential and Proprietary Putting a Call on Hold Press the Hold softkey. To return to the call, press the Resume softkey. If you have multiple calls on hold: –Use the Scroll key to select the call to resume –Press the Resume softkey Scroll Softkeys

11 Genesis Networks, Inc. Confidential and Proprietary Answering a Second Call While on the first call: (Manage 4 calls per phone line.) –If necessary, press the Scroll key to highlight the second call –Then, press the Answer softkey. This places the first call on hold. To resume either call: –Press the Scroll key to select the desired call –Then, press the Resume softkey To end either call: –Press the Scroll key to select the call –Then, press the EndCall softkey After ending either call, press the Resume softkey to resume the other call. Scroll Softkeys

12 Genesis Networks, Inc. Confidential and Proprietary Transferring an Incoming Call Answer the call. Press Transfer softkey. This places the call on hold. Dial the number that the call will be transferred to. When the dialed number rings, either: –Press the Transfer softkey again, or –Wait for the party to answer so you can announce the call, and then press the Transfer softkey. –Or direct to VM, dial *XXXXX If the party refuses the call, or the call does not complete successfully, press the Resume softkey to re-join the original call. *Default 3 rings Softkeys

13 Genesis Networks, Inc. Confidential and Proprietary Forwarding all Calls To forward all incoming calls to another extension: 1.Press the CFwdAll softkey. 2.Enter the telephone number to which you want to forward all your incoming calls. A flashing right arrow appears next to your telephone number on the LCD to indicate that all incoming calls are being forwarded. The number calls are forwarded to appear near the bottom of the display. To Cancel, press the CFwdAll softkey. Softkeys

14 Genesis Networks, Inc. Confidential and Proprietary Forwarding All Calls to Voic To forward all incoming calls to voic s: 1.Press the CFwdAll softkey. 2.Press the Messages softkey The number calls are forwarded to appears near the bottom of the display. To Cancel, press the CFwdAll softkey. Softkeys

15 Genesis Networks, Inc. Confidential and Proprietary Parking and Retrieving a Call Use verbal examples (lab) During a call, press the more softkey, then the Park softkey. Note the Call Park number displayed on the screen (displays for ~10 seconds). Hang up. From any IP phone, press # and dial the Call Park number. You have two (2) minutes to answer the call, then it starts ringing at the original phone. Park an active call on one phone and retrieve the call on another phone. Softkeys

16 Genesis Networks, Inc. Confidential and Proprietary Making Conference Calls 1.Place the first call and wait for it to be answered. 2.Press the more softkey, then, press the Confrn softkey. This selects a new line and places the first call on hold. 3.Dial another telephone number. 4.When the next call is answered, press the Confrn softkey to add this person to the conference call. You should now be able to speak to both called parties 5.Repeat step 4 to a total of 8 including yourself. Max participants is 8 (7 other lines and yourself) Softkeys

17 Genesis Networks, Inc. Confidential and Proprietary Changing Phone Settings 2)Press the Scroll key to highlight either a line or the default ring setting (these work the same), the press the Select softkey. 3)Use the Scroll key to highlight a ring type. 4)Press the Play softkey to hear the highlighted ring type. 5)To select a ring type, press the Select softkey and then press the SAVE softkey. 6)Press the Exit softkey twice to exit. 1)Press the Settings button, using Softkeys select User Preference then Rings. Press the Scroll key to highlight Ring Type; press the Select Softkey. SettingsScroll Softkeys

18 Genesis Networks, Inc. Confidential and Proprietary Voic 1.Press the Messages button. 2.Enter your password (first time access use #). 3.Listen carefully to the prompts and respond as prompted: –Following directions –Record your name –Record a greeting that outside callers will hear when you do not answer your phone –Change your phone password –If you hang up before finishing, you will be prompted the next time you press Messages to repeat the above steps.

19 Genesis Networks, Inc. Confidential and Proprietary Accessing Voic from Another Phone Dial outside of District, dial within District. 1.When prompted for an ID, enter your extension number and press #. 2.Enter your vm password and press #. 3.Follow the voice instructions.

20 Genesis Networks, Inc. Confidential and Proprietary Saving/Deleting Voice Messages by Phone Press the Messages button. Enter your password. Press 1 to hear new messages To save during or after playback, press 2. To delete, press 3 Messages

21 Genesis Networks, Inc. Confidential and Proprietary Voic Retrieval – Microsoft Outlook Web Access

22 Genesis Networks, Inc. Confidential and Proprietary Voic Playback – Microsoft Windows Media Player Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.

23 Genesis Networks, Inc. Confidential and Proprietary All employees have 500 MB of space. Mail Retention Guarantees: 1. Maintain Inbox messages up to 120 days old. 2. Maintain Sent Messages up to 90 days old. 3. Maintain Deleted Items up to 5 days old. 4. Calendar, Contacts, Notes, and Tasks are not affected by age limits. 5. Old messages are cleared on a regular basis to mitigate available storage being consumed. Outlook Retention Reminder Rancho Santiago District Cisco IP Phone Personal FAQ Sheet.

24 Genesis Networks, Inc. Confidential and Proprietary Remote Voic Retrieval via Microsoft Outlook Web Access Using internet Explorer (6.0 or better), Go to Log on using the following credentials: Login ID: network username Password: network password Click Outlook Web Access Your Voice Mail Messages will have the subject: Subject: Message from XXXXX (Either a user ID or an Extension)

25 Genesis Networks, Inc. Confidential and Proprietary Accessing The CCMUser Page This page allows you to create Speed dials and Abbreviated dials. Use your internet web browser to go to the following address: https:// /ccmuser 1.Enter your WebAdvisor ID in the “Username” field. 2.Enter your network password in the ”Password” filed (Password you use to login to your computer each morning.) 3.Click the “Login” button 4.A Certificate window appears. Select the RED Shield with X (not recommended). 5.Disregard not recommended.

26 Genesis Networks, Inc. Confidential and Proprietary Setting Speed Dials 1.Under “User Options” select Device. 2.Select the “Speed Dials” button. 3.Enter your speed dial contact information in the fields 4.Save changes using DISK icon. 5.Then select ReSET button, then Restart button. 6.Phone LCD screen blinks after some delay. Changes are then made. 7.Close window, Log Off from CCMUser Page.

27 Genesis Networks, Inc. Confidential and Proprietary Setting Abbreviated Dials Log in same as Speed Dial. Log in same as Speed dial, go to Abbreviated dials On a two in phone you begin with Code 2 Abbreviated Dial # OR Code 3 Abbreviated Dial # Code 4 Abbreviated Dial # Code 5 Abbreviated Dial # Continue adding numbers until you reach Code Save changes using DISK icon. 2.Then select ReSET button, then Restart button. 3.Phone LCD screen blinks after some delay. Changes then made. 4.Close window, Log Off from CCMUser Page 5.To dial abbreviated code. Select code number on key pad then third soft key AbbrDial.

28 Genesis Networks, Inc. Confidential and Proprietary Important Numbers To Remember 333 Campus - Safety Non-Emergency Number 911 or Emergency Dial Number – To Access Unity Voic System Externally

29 Genesis Networks, Inc. Confidential and Proprietary Ongoing Support –For your Cisco IP Phone: Quick Reference Guide – –For Cisco Unity Use the ? Key between the four button keys. (messages, directories, settings, & services) –Where to get support District Office IT Help Desk SAC IT Help Desk SCC IT Help Desk RSCCD Intranet web site Online Training


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