5 Volume KeyThis key adjusts the volume of Ringer, Headset, Speaker and HandsetUse Up and Down arrows of the volume key to reach desired volume levelPress Save Soft KeyNOTE: When adjusting the Ringer volume, there is no need to press save, the settings are automatically saved upon adjustmentBy performing this function, volume default level will be replaced
6 Navigation ButtonKey with white, up and down arrows in center of phoneThis key provides up and down scrolling while navigating through menu functions
7 “? key” (7942/7962)Key in center of four key (messages, directories, services, & settings) groupingAllows help information access during phone usePress “?” key and any other phone keyA brief description of the phone key function will appear in the LCD display
8 Soft KeysThe Soft Keys are the buttons across the bottom of the LCD screen. The soft key labels are above the buttons.As you navigate different windows and options the softkeys will constantly change in order to offer different options
9 Changing the LCD Contrast Press the Settings ButtonSelect User PreferencesSelect ContrastUse down and up soft keys or volume key to adjust settingPress Save
10 Changing the Ring Type Press the Settings Button Select User PreferencesSelect RingsSelect “default ring”Use Scroll key to move up & down thru MenuPress Play to hear ring typePress Select to choose ring typePress Save
11 Directories KeyAllows access to Missed Calls, Received Calls, and Placed CallsLCD Soft Key Selections:Dial, Edit Dial, >>, <<, Delete, and CancelAllows access to the Corporate DirectoryPress 6Type in person’s name or extensionIt is not necessary to spell the entire namePress Search
12 Call ForwardingCall Forward to Voic (Listen for 2 beeps and look for blinking cursor in LCD display)Press CFwdAll soft key then the messages hard keyCall Forward to other locationsPress the CFwdAll soft key. You will hear two beeps.Enter extension numberorEnter the external number you want your calls to forward toTo Cancel Call ForwardingTo cancel, Press the CFwdAll key again.
13 Placing a Call on Hold During a call, press the Hold soft key. Call ID Information will flash and a “double bar ” (i.e. pause) icon will appear next to line on holdTo retrieve the callIf only one call on hold press ResumeIf multiple calls on holdUse scroll key to highlight call to retrievePress Resume
14 Parking a CallDuring a call, press the More soft key, then press the Park keyThe screen will say “Call Park at” followed by a 4 digit number( ).To retrieve a parked call from anywhere within your network.Pick up any handsetDial the Call Park Number
15 Transferring a Call For a Blind Transfer: During a call, press the Trnsfer soft keythis places the call temporarily on holdDial the number to which you want to transfer the callPress Trnsfer againFor an Announced Transfer:Speak with the call recipient.If party refuses the callPress EndcallPress Resume
16 Transfer/Call to Voicemail To bypass ring and Call/Transfer straight to voicPress New Call/Trnsfer* then 4 digit extension numberIf Transferring, Press Trnsfer again
17 DND – Do Not DisturbDND allows you to be notified of the call without hearing the ring.To Activate:Press the More Soft KeyPress the DND Soft KeyTo Cancel:Repeat above steps
18 IDivertUpon receiving an incoming call (while ringing), pressing the IDivert softkey will send the caller directly to voic .
19 Conference feature allows up to Six users. Conference CallDuring a call, press the More soft key and then the Confrn soft key.Dial the number of whom you wish to conferenceWhen the party answers, press Confrn againThe Trnsfer function can also be used to transfer the conference call to a new caller.Conference feature allows up to Six users.
20 Conference ListConference List allows you to review those active on an Ad Hoc Conference CallPress More soft keyPress ConfLiYou will see members number informationTo Remove a member of the conference callPress RemoveYou will then see updated ListIf you Remove yourself the other conference call participants can still continue to talk.
21 Meet Me ConferencingMeet Me Conferencing allows you to hold a conference call where all attendees can call directly into the conference system.The attendees will each dial this number at a specified time in order to participate in the conference call.Internal Meet Me numbers areThese numbers will need to be reserved /managed just as you would conference rooms.
22 Meet Me Conferencing Establishing a Meet Me Conference Open line Press More soft key, then press MeetMe soft keyDial Meet Me Conference number (as indicated in previous slide)NOTE: This does need to be FULLY MANAGED.Joining a Meet Me ConferenceDial assigned Meet Me conference 4 digit number
23 Call Back FeatureCall Back notifies the caller when the called party is busy on a callTo Activate:During the call cycle press the Call Back soft keyWhen the caller is no longer busy, phone will ring with the called parties ext. number for notification
24 Call PickupOpen Line (NEW CALL, Use Handset, LINE button, Speaker button)Press the MORE soft keyPress the PICKUP soft keyPress ANSWER soft key
26 Voicemail Mailbox Setup Press the Messages. When the auto attendant answers, she will prompt you to enter a password.Press #You will then be prompted to set up your mailbox.It is important to follow prompts from start to finishDuring this process, you will be prompted for the following informationRecord your nameRecord standard greetingSelect new password
27 Logging into Voicemail To access voic from your phone:Press messages buttonWhen PromptedEnter password #To access voic from someone else’s phone in the company:Press messages buttonWhen Auto Attendant beginsPress * 4-digit ext. number #To access voic from external numberDial xxx.xxx.xxx
28 Basic Menu Options Check New Messages Press 1 to hear New messages Send a MessagePress 2 and follow promptsThis function enables you to leave another Unity Subscriber or group a message without having to dial their extension.Review Old MessagesPress 3 to hear Old messagesSetup OptionsPress 4 and follow prompts-This function allows you to switch between Standard and Alternate Greetings.-Change message settings-Change personal settings-Recorded name-Password
29 Message CommandsWhile listening to a message After listening to a messageRestart the message 1. Replay the messageSave SaveDelete DeleteSlow Playback ReplyFast Playback ForwardRewind (increments) 6. Mark as NewPause/Resume RewindFast Forward (increments) 9. Play message properties#. Fast Forward to end #. Save as is## Save as is
30 Standard Voicemail Keys The following keys are standard in Unity0 = Conversation Help* = Exit or Cancel# = Skip or Move Ahead## = Toggle between entering an extension number or spelling a subscriber’s name
31 Using Alternate Greeting To switch to the Alternate Greeting, follow the instructions below.Call into Voic BoxPress 4 for Setup OptionsPress 1 for Greetings and TransferPress 1 for GreetingsIt will automatically play the current recorded standard greetingYou can bypass message by pressing #You will then be prompted to re-record the Standard greeting by pressing 1 or switch to Alternate by pressing 2Press 2It will automatically play the current recorded alternate greetingIf you wish to change this greeting, Press 1Once finished recording the alternate greeting, Press #If you are happy with recording, Press *You are now set up under the Alternate GreetingTo switch back to the Standard Greeting follow the instructions below.You will then be prompted to re-record the Alternate greeting by pressing 1 or to turn off the Alternate, Press 2You are now set back to the Standard Greeting
32 Unified Messaging Emails will appear in voicemail box Voic s will appear in boxWhen s are received in the voic box, the system will verballyread theIf you do not wish to hear your s when in the voic system, hang up afterthe voic s have playedDeleting voic while in or moving it to another folder will cause it to nolonger be available in voic .If an is deleted while in voic it will be in yourdeleted items folder in .When you leave voic in your inbox in (even after it’s read), it will bemoved to your “old messages” folder in voic .Voic s in the inbox will appear as follows:- If the sender is an external person the sender will be “Unified Messaging System”- If the sender is an internal person it will appear with their names do not trigger the MWI light
34 IP Phone Web Services Log In Open a Web BrowserThe URL address is: https:// /ccmuserUser Identification is your 4 – digit extension numberThe default password will be (as it was for voic )Click Logon
41 Accessing Speed Dials by Phone For Speed Dial on PhonePress the desired line buttonFor Speed Dial not associated with PhonePress the Index Number of desired Speed DialPress Abbreviated Dial soft keyNumber will automatically begin dialing using you speaker buttonTo make a private call, pick up handset
45 Example entry below will display on phone as: Fast DialsAddress Book SetupThe “Nickname” field will display on the phone along with the first letter of the phone type such as “M” for Mobile.Remember to enter the full dialing string for the call. Local calls should be preceded with a “9”, while long distance should be preceded with “91”.Example entry below will display on phone as:M John’s Cell