1Chapter 11 Management Functions & Decision Making Nature of ManagementSupervisionUsing Management Information SystemsDecision making Process
2ManagementManagement - the process of accomplishing the goals of an organization through the effective use of people and other resources.Management Activities -Planning - analyzing information & making decisions about what needs to be done.Organizing - determining how plans can most effectively be accomplished and arranging resources to complete work.Implementing - carrying out plans and helping employees to work effectivelyControlling - evaluating results to determine if the company’s objectives have been accomplished as planned.
4Management EmployeesManager - completes all four management functions on a regular basis and has the authority over all jobs and peopleSupervisor - first level of management in most companies. Main job is to direct the employeesExecutive - top-level manager who spends most of their time on management functionsMid-Manager - completes all management functions, but spends most of the time on the function of planning or controlling, or is responsible for a specific part of the company’s operations.
5Organizational Structure Top managementExecutivesMiddle managementManagersSupervisorsLower LevelWorkers
6SupervisionSupervisors - are critical to the success of the business. They work directly with the employees and are responsible for translating the company’s plan into actionSupervisors Job - responsible for the day-to-day activities of the company’s employees. They implement decisions of management and must solve employee problems and present concerns to management.
7Supervisor Responsibilities Communicate the Goals and Directions of management to employees - Good supervisors show employees the importance of the company’s goalsExplain Employee Concerns & Ideas to management employees need to feel important and that their opinions will be considered by managementEvaluate & Improve Employee Performance Make sure that employees are performing as effectively as possible.Encourage & Motivate EmployeesUse Resources Effectively - operate efficiently
8Decision Making Process Identify the Problem -List the Possible Solutions - BrainstormingAnalyze the Solutions - list the strengths and weaknesses of eachSelect the Best SolutionImplement the SolutionMonitor the Progress