1. Chapter 11 Management Functions & Decision Making
Nature of Management
Supervision
Using Management Information Systems
Decision making Process

2. Management
Management - the process of accomplishing the goals of an organization through the effective use of people and other resources.
Management Activities -
Planning - analyzing information & making decisions about what needs to be done.
Organizing - determining how plans can most effectively be accomplished and arranging resources to complete work.
Implementing - carrying out plans and helping employees to work effectively
Controlling - evaluating results to determine if the company’s objectives have been accomplished as planned.

3. Management Activities
Planning
Controlling
Organizing
Implementing

4. Management Employees
Manager - completes all four management functions on a regular basis and has the authority over all jobs and people
Supervisor - first level of management in most companies. Main job is to direct the employees
Executive - top-level manager who spends most of their time on management functions
Mid-Manager - completes all management functions, but spends most of the time on the function of planning or controlling, or is responsible for a specific part of the company’s operations.

5. Organizational Structure
Top management
Executives
Middle management
Managers
Supervisors
Lower Level
Workers

6. Supervision
Supervisors - are critical to the success of the business. They work directly with the employees and are responsible for translating the company’s plan into action
Supervisors Job - responsible for the day-to-day activities of the company’s employees. They implement decisions of management and must solve employee problems and present concerns to management.

7. Supervisor Responsibilities
Communicate the Goals and Directions of management to employees - Good supervisors show employees the importance of the company’s goals
Explain Employee Concerns & Ideas to management employees need to feel important and that their opinions will be considered by management
Evaluate & Improve Employee Performance Make sure that employees are performing as effectively as possible.
Encourage & Motivate Employees
Use Resources Effectively - operate efficiently

8. Decision Making Process
Identify the Problem -
List the Possible Solutions - Brainstorming
Analyze the Solutions - list the strengths and weaknesses of each
Select the Best Solution
Implement the Solution
Monitor the Progress