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Transcentral delivering flexibility transcentral solutions taking more care.

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Presentation on theme: "Transcentral delivering flexibility transcentral solutions taking more care."— Presentation transcript:

1 transcentral delivering flexibility transcentral solutions taking more care

2 transcentral solutions taking more care optimum service efficiency high security full 24/7/365 service support pro-activity flat-line management structure IT systems support the desire to strive for continuous improvement why transcentral solutions ?

3 transcentral solutions taking more care transcentral solutions has a core customer base of over 400 accounts, of which 3 of these are FTSE 100 companies and a high number are market leaders in key business sectors customers

4 transcentral solutions taking more care key customer accounts 3M Abbott Laboratories Nightfreight BHS Palletforce Boots Texaco Fujitsu Johnson & Johnson Citylink Rhenus Logistics Carlsberg Tetley National Air Traffic Services Littlewoods Nortel plc AstraZeneca Panasonic J D Williams Palletways Sharp Robert Bosch Sony UK Superdrug Glaxo SmithKline Virgin Atlantic Thysen Krupp Zurich Financial Services

5 transcentral solutions taking more care what our customers say “ We value transcentral’s service because of their pro active and speedy response in putting things right if there are any hold ups, our standards require that a minimum service level of 98% be constantly maintained. transcentral’s people are ambassadors for both their own company and Bosch.” Nick Wilson, Robert Bosch Ltd “We have a first class reputation to uphold so we need to ensure that whoever we award a supplier contract to, will place the same high value on service levels as Virgin. It was one of the main qualities we looked for when employing a courier. transcentral is able to offer us peace of mind.” Carol Thompson, Virgin Atlantic Airways

6 transcentral solutions taking more care what our customers say

7 transcentral solutions taking more care our mission statement “transcentral solutions is dedicated to providing an exceptional express distribution service to support the changing delivery needs of business customers based in the UK & Europe. We will seek to establish open, honest and successful commercial partnerships with our customers and suppliers respecting the interests and goals of each party. We will provide a safe and rewarding work environment for our employees and will promote open communication at all levels to support the interests of our business and our customers. Our reputation will be second to none in our sector and we will continually build upon our philosophy of demonstrating the utmost care in all that we do.” “taking more care” “with pride and passion”

8 transcentral solutions taking more care total flexibility

9 transcentral solutions taking more care transcentral solutions operational structure Elizabeth Wray Managing Director Janine Thompson Office Manager Central administration Central Operations Becky Green Commercial Manager

10 transcentral solutions taking more care sameday operational infrastructure centralised controllers, providing local customer service and day-to-day account management central operations function based at Cannock, providing support 24 hours a day, 7 days a week to all customers unique bespoke booking system (Revival) extensive nationwide delivery channels nationwide vehicle availability and back-up, 24/7

11 transcentral solutions taking more care operational fleet analysis

12 transcentral solutions taking more care solutions operational out of hours support out of hours is classed as 1800hrs to 0800hrs Monday to Friday, and from 1800 on Friday to 0800hrs on Monday, plus bank holidays. the national network is supported by central operations, based at Cannock. This Operation is manned 7 days a week, 24 hours a day, 365 days a year. the bespoke BT telephony system deployed by transcentral ensures all customer’s calls via our national number are geographically routed, the call is automatically diverted to central operations. during out of hours periods, including bank holidays, calls to the national number are automatically routed to central operation

13 transcentral solutions taking more care solutions customer service as ambassadors for our company, all transcentral personnel work to a high standard of customer care and are trained to be efficient, courteous and helpful at all times. the automatic diverting of customer calls to the solutions national telephone number ensures that all calls are answered, even if the local contact is busy or unavailable transcentral solutions invoicing is simple, clear and easy to understand. Any query you may have will be quickly and efficiently resolved.

14 transcentral solutions taking more care solutions issue management any issues identified are relayed back to the customer as soon as possible. if no solution can be found at local level, the issue is escalated to the central administration team, who in turn will involve the commercial department and directors if necessary. through the Revival system, all actions are fully auditable by user therefore any issues/queries can be resolved quickly and efficiently

15 transcentral solutions taking more care transcentral added value quality and continuous service improvement is an integral part of trancentrals business improvement strategy and a core ethic within our business culture. Our vision of quality goes beyond the requirements of the ISO 9000 standard, although the basis of this gives us a framework upon which business disciplines have been based. Our commitment to quality is reinforced by our ongoing objectives to improve efficiency and develop both our internal systems, IT functionality and our personnel, all of which are monitored by KPI’s. continually being nominated and winning various industry awards demonstrates our proven commitment to our mission statement and business philosophy.

16 transcentral solutions taking more care added value health and safety transcentral takes its H&S responsibilities very seriously and all employees are aware of their legal duty to ensure a safe working environment at all times every employee holds a copy of the company safety policies & procedures every employee knows what to do in the event of an emergency full ppe and safety clothing is worn at all times in and on our customers customer premises

17 transcentral solutions taking more care added value future innovation pallet systems on-line access to customer-tailored booking systems key location storage and call-off web-booking geographic service expansion on-site courier desk personnel special projects warehousing & pick n pack overnite parcel services

18 transcentral solutions taking more care transcentral solutions summary transcentral strives to be the leading supplier of courier and specialist logistics services, through our commitment to quality, customer partnerships and personnel development. To summarise, transcentral aims to achieve: continued customer service development and improvement cost reduction through a high level of consignment management Achievement of high quality service levels, sustained by customer-focused management, SLA’s and KPI’s.


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