Company Ethos Our Goal is to be the first choice Supply Chain Provider for our customers, by providing a unique single source solution for all their supply chain needs. With exceptional focus on quality, service & value for money, whilst conducting our business with honesty and integrity. CCL – quite literally “go that extra mile”
Good Customer Service Breeds Customer Loyalty Our Customers Make Pay Days Possible Dedicated Customer Service Desk 30 Minute Customer Response Phone Lines Open 24 / 7 Investors in People Accredited
Added Value Services Single Source Solution Proactive Shipment Monitoring Monthly Delivery Analysis Simplified Invoices – With 100% POD’s Logistics Expertise ACE – Automated Customer Executive Supply Chain Solutions
Single Source Solution Mail, Documents, Parcels, Pallets, Full & Part Loads Domestic, European & Worldwide Road, Air & Sea Freight Time Critical, Same Day, Next Day & Economy Import & Export Specialists Customs Clearance Warehousing – Pick & Pack Operations One Phone Call - One Invoice
Blue Chip Distribution Without exception there is no one single supplier who can excel at everything,i.e. some are good with parcels and some are good with pallets For this reason CCL mix and match solutions to our customers exact requirements, to ensure they receive the best possible price and service
Proactive Shipment Monitoring CCL capture shipping data manually and electronically Tracking numbers are automatically tracked hourly Exceptions are highlighted and customers are notified immediately Performance levels exceed 99%
Monthly Delivery Analysis Unlike our competitors, CCL don’t generalise when it comes to Performance CCL capture a POD for each and every job processed That way we are able to provide a 12 month rolling average delivery performance report, clearly showing our service levels CCL strive for 100% ON TIME DELIVERIES Please see example
Simplified Invoicing CCL’s invoices are designed to be crystal clear with no hidden charges Every job has a target and actual delivery date Any late deliveries are clearly visible along with a past due reason Please see example
Logistics Expertise Through CCL’s extensive Blue Chip supplier base we are able to tailor a solution specific to your requirements Our supply chain ensures we are at the cutting edge of technology innovation No one is better placed to keep you up to date with industry developments
Managed Supply-Chain Solutions Telephone Answering For your Business Customer Help-lines, Despatch Queries, Telephone Ordering, Donation Lines Specific Projects, Location Finder, Brochure Request Packing / Shipping Department Management Provide Implants to manage all aspects of your packaging and shipping Provide weekly / monthly department statistics Bespoke Software Solutions Integrate your back office system to streamline your despatch process Improve your customer visibility through our web based solutions Fulfilment Solutions Data Base Management, Sortation & Routing Enveloping, Insertion & Wrapping Franking Pick and Pack Warehousing / Distribution Outsource your complete warehouse or slow moving stock only Product picked, packed and shipped to customer anywhere in the world
A different Philosophy… Everyone Makes Mistakes ! It’s how we handle them that makes CCL different We never make assumptions We always take ownership for problems We make a special effort to correct problems We see problems through to conclusion And Above All ….. WHEN WE GET IT WRONG – WE GET IT RIGHT !!!
Contact Us For further info or to arrange a visit, please use the following details: Email firstname.lastname@example.org@ccl-logistics.com Tel: 0700 24 07 365 Fax 01292 310 510 CCL House, Burnside Place, Troon, Ayrshire, KA10 6LZ
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