6 Telephone Basics Making Calls —Dial 9 —Extensions – Same between sites —Back – Soft Key (Lift handset to launch call) —Placing Second Call Receiving Calls —Answer First Call & Additional Calls (Call Waiting) —To Voice Mail Park and Park Pick Up (3102) ParkPark Key + Park Extension Park Pick UpPark Extension
7 Telephone Basics Transferring Calls —Supervised (consultative) vs. Blind Transfer —To VM – via Tranfer to VM Button Conferencing Calls —Traditional (Consultative) vs. Blind Conference Hold Hands Free Talkback Voice Mail —Password 1234 —Set up first thing —Follow menus
8 Telephone Basics Directory Redial Moving Your Phone Voicemail Forward (Sophisticated Do Not Disturb)(3102)
9 Clean Out Old Voice Mail Friday before you leave, please clear out your old voice mail messages. All current voice mail message will be off line Monday morning.
10 Voice Mail Call Auto Attendant + # + Ext +Password Greeting Options —# to By Pass Greeting —0 Out to ____________ —9 Personal Operator
11 First Thing Set up your voice mail box. Press Purple Voicemail Button Establish a new greeting, password, and name Download Call Manager http://000.000.000.000/Shorewaredirector/clientinstall User Name = first initial last name Password = changeme Server = 000.000.000.000
12 Call Manager Training Operator Training Agent Manager Training Supervisor Training
13 Important Please clean out all of your voice mail messages from your existing system on Friday afternoon.