1. Welcome To Training Dan Tobler Sr. Account Executive

2. 2 IP 3102 Business Phone Layout 8 Fixed Feature Keys Handset Jack Mute Key/Light Volume Keys 3 Display Soft Keys SpeakerRedial ConferenceTransfer HoldHands Free VoicemailVM Forward Voice Mail Light 18 Flex-Keys Dial Pad Menu Driven Display Full Duplex, Wideband Speakerphone Directory Personal Speed Dial System Speed Dial Call Forward

3. 3 IP 3101 Basic Phone Layout Voicemail Key Mute Key/Light Volume Keys 3 Display Soft Keys Voice Mail Light 4 Flex-Keys Dial Pad Menu Driven Display Speaker Directory Personal Speed Dial System Speed Dial Call Forward Hold Key

4. 4 IP 3106 Cordless Layout 6 Fixed Feature Keys Talk Channel Conference Transfer Feature Hold Voice Mail Light Volume Key LCD Display

5. 5 3Com NBX Telephone Line

6. 6 Telephone Basics  Making Calls —Dial 9 —Extensions – Same between sites —Back – Soft Key (Lift handset to launch call) —Placing Second Call  Receiving Calls —Answer First Call & Additional Calls (Call Waiting) —To Voice Mail  Park and Park Pick Up (3102) ParkPark Key + Park Extension Park Pick UpPark Extension

7. 7 Telephone Basics Transferring Calls —Supervised (consultative) vs. Blind Transfer —To VM – via Tranfer to VM Button  Conferencing Calls —Traditional (Consultative) vs. Blind Conference  Hold  Hands Free Talkback  Voice Mail —Password 1234 —Set up first thing —Follow menus

8. 8 Telephone Basics  Directory  Redial  Moving Your Phone  Voicemail Forward (Sophisticated Do Not Disturb)(3102)

9. 9 Clean Out Old Voice Mail  Friday before you leave, please clear out your old voice mail messages.  All current voice mail message will be off line Monday morning.

10. 10 Voice Mail  Call Auto Attendant + # + Ext +Password  Greeting Options —# to By Pass Greeting —0 Out to ____________ —9 Personal Operator

11. 11 First Thing  Set up your voice mail box. Press Purple Voicemail Button Establish a new greeting, password, and name  Download Call Manager http://000.000.000.000/Shorewaredirector/clientinstall User Name = first initial last name Password = changeme Server = 000.000.000.000

12. 12 Call Manager Training Operator Training Agent Manager Training Supervisor Training

13. 13 Important Please clean out all of your voice mail messages from your existing system on Friday afternoon.

14. Thank You Dan Tobler Sr. Account Executive