1. Cisco IP Phone 7960 Welcome to the NVCC IP Phone 7960 Basic Features & Operations Overview Combining new-world functionality with the familiarity of a traditional analog phone… Click to Advance Slides. Cisco IP Phone 7960…

2. Basic Call-Handling Features Support of specialized or advanced Telephony Features that can extend and customize your Basic Call-Handling capabilities Shared Voice Communication operations on the same NVCC data network that your computer operates on Online Help System Cisco IP Phone 7960 Full-feature Telephone System that provides you with…

3. Cisco IP Phone 7960 Placing Calls (Handset, Speaker & Headset options) Answering Calls Ending Calls Placing Calls on Hold Redialing Most Recent Calls Volume Control & Muting Calls Transferring Calls Forwarding Calls Conference Calling Redirecting Calls Storing & Retrieving Parked Calls Call Pickup (Within & Outside Your Group). Call History (Using Directories to Dial Calls) Basic Calling Handling Features

4. Cisco IP Phone 7960 Voice Mail Message Service Access to other online data base Information Services (Calendar, Travel, Weather, NVCC IT Helpdesk & NVCC Departments) Call History Logs (Missed, Received & Placed Calls; Corporate Directory) Advanced Telephony & Extended Call Handling Features

5. Cisco IP Phone 7960 Access specialized Web-based Services Shared Voice Communication & Data Network System Features ● Online Help System to obtain information about phone features, buttons, softkeys, & menu items from phone

6. Cisco IP Phone 7960 On-Hook vs. Off-Hook Lines vs. Calls LCD Phone Screen Call Icons & Call State Icons Hardware Buttons & Directories Softkey Buttons/Telephony Features Basic Software/Hardware Features

7. Cisco IP Phone 7960 Phone handset is resting in the cradle No calls are active There is no active dial tone You may enter or choose phone number prior to activating a call On-Hook icon appears next to available phone line On-Hook vs. Off-Hook Phone handset is lifted from the cradle Speakerphone maybe active Active dial tone present May use feature to answer incoming calls Off-Hook icon appears next to appropriate phone line On-Hook FeatureOff-Hook Feature

8. Cisco IP Phone 7960 Lines support calls. They are the linked channels that allow phone calls to reach their destinations. One line can support multiple active calls. The default number for active calls per line is 4. You have as many lines as you have phone numbers. The system can support up to 6 lines per phone. Use the programmable buttons to set and access lines. The Cisco IP Phone 7960 can support a maximum of 200 calls at a time. Understanding Lines vs. Calls Programmable Buttons

9. Cisco IP Phone 7960 LCD Phone Screen Features (During “Active” Call) Primary Phone Line Display/Icon Primary Phone Line Number Status Line Call Activity Area “More” Softkey Button Softkey Buttons Highlighted calls displayed in darker font Checkmark appears next to selected calls

10. Cisco IP Phone 7960 The Cisco IP Phone 7960 displays icons to assist you in determining the state of a call (i.e.; on hold, ringing, connected, etc.). A call state icon appears in the call activity area next to a specific call. Understanding Call Icons & Call State Icons

11. Cisco IP Phone 7960 Connected Calls Incoming Call/Ringing Call Outgoing Call/Ringing Call on Hold Outgoing Call/Busy Line Remote-in-use Types of Call States & Call State Icons Example of Call State

12. Cisco IP Phone 7960 Speakerphone – allows for use of phone in speakerphone mode Headset – allows for use of phone using headset Mute – used to block out caller environment noises Volume – used to set voice volume levels of calls Messages – allows access to Voice Mail Services Directories – allows access to Missed, Received & Placed Calls and Corporate Directories Settings – allows for LCD, Ring Type, etc. to be setup Services – allows access to web-based information (Travel, etc.) Navigation – allows user to scroll through calls and menus Programmable – used to configure and select phone lines Help – allows for access to instant online real time help information Foot Stand – allows for the angle of the phone base to be adjusted Hardware Buttons & Directories

13. Cisco IP Phone 7960 Softkey buttons appear on the bottom of the LCD phone screen plate Softkey buttons correspond to the softkey options that appear along the bottom of the LCD phone screen Use softkey buttons to assist in redialing, forwarding, transferring, etc. calls. (See List of Softkey Buttons) Softkey options can change depending on the call state, line state and other factors Press the softkey “more” to gain access to additional softkey options 4 Softkey Buttons/Telephony Features

14. Cisco IP Phone 7960 Hardware Features Handset/Light Strip LCD Screen Programmable Buttons Foot Stand Button Volume Control Buttons Head Set ButtonSpeaker Phone Button Softkey Buttons Keypad Mute Button

15. Cisco IP Phone 7960 Hardware Features cont’d…. Directories Button Online Help Button Settings Button Services ButtonUp/Down Scroll Buttons Messages Button Phone Model Type Some phone tasks vary depending on whether the phone is on-hook of off-hook.

16. Cisco IP Phone 7960 Please refer to the online TAC Phone Training Web-site at www.nvcc.edu/phonetraining for access to additional instructional information (including Step-by-Step online interactive and or Quick Reference instructions).