1. HUD-VASH Housing Placement Boot Camp 2011

2. Boot Camp Quick Facts Over 70 participants attended the first day and a half Boot Camp session in June, 2011. Representatives from the following agencies:  Housing Authorities; HACOLA, HACLA, Long Beach  Veteran Affairs Administration; Long Beach and Greater L.A.  Community Based Organizations; L.A. Family Housing, St. Joseph’s Center, Ascencia, San Fernando Valley CMHC, Housing Works, Kingdom Causes, Whittier 1 st Day Committee, PATH, Gettlove, and the San Gabriel Valley Consortium.

3. Boot Camp Faculty

4. A Handful of Possible Change Concepts Change ConceptExample Do things in parallel instead of sequentially Start processing paperwork for veteran at the same time units are being identified “Smooth” flow vs. batching Process paperwork at the start of every day instead of all the paperwork on Tuesday Rearrange the orderStart with the process that takes the most time and then move to the shorter process (e.g., housing and then veterans) Minimize movement and transportation Email or fax instead of delivering by hand (or email or fax to start the process) Reduce duplicationCombine forms instead of using multiple forms Combine stepsHave the veteran complete multiple forms during one visit instead of coming in for a second visit Combine stepsHave the veteran complete multiple forms during one visit instead of coming in for a second visit

5. Boot Camp Learning On June 15, 2011, it took a Veteran an average of 47 steps in 168 days until he or she was housed. On June 16, 2011, participants reduced the process to 23 steps in 38 days; a reduction of 80%. Before – 168 Days and 47 stepsAfter- 38 Days and 23 Steps

6. 90 Day Up-Date The teams were reconvened in September, 2011 and achieved the following reduction: 168 Days 100 Days 47 Steps 18 Steps June, 2011 September, 2011

7. Big Wins Alignment between 2 large housing authorities in creating a uniform system. Frequent communication between VA and PHA’s. Dedicated VA staff assigned to the various referring communities and a clear process to engage the CBO’s.

8. Thank you… Gettlove Housing Works St. Joseph’s Center Union Rescue Mission San Gabriel Valley Consortium Kingdom Causes Bellflower Whittier’s First Day Coalition PATH Ascencia (PATH Achieve Glendale) LA Family Housing San Fernando Valley CMHC Housing Authority- County of L.A. Housing Authority – City of L.A. Santa Monica Housing Authority Long Beach Housing Authority V.A.- Greater Los Angeles V.A.-Long Beach