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The Guest Room HOTEL MANAGEMENT. Contents Categorizing the guest room Guest Room Make Up Key Control Systems Review.

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Presentation on theme: "The Guest Room HOTEL MANAGEMENT. Contents Categorizing the guest room Guest Room Make Up Key Control Systems Review."— Presentation transcript:

1 The Guest Room HOTEL MANAGEMENT

2 Contents Categorizing the guest room Guest Room Make Up Key Control Systems Review

3 Categorizing the Guest Room Room Types Room Configurations Room Designations Room Numbering Room Status Reconciliation

4 Room Types Room types are based on the intended number of occupants Standard type is based on one occupant – this is called single occupancy Often single occupancy rooms have a lower rate than those with two guests in a room, called double occupancy rooms Triple and quad occupancy rooms are for three and four guests respectively

5 Room Configurations Room configurations characterise the physical make up of a guest room, therefore looking at differences in guest rooms within a particular hotel Room configurations are an important aspect of how a hotel will determine the sleeping room rate Offering guests an upgrade allows the hotel the potential for increased room revenue

6 Standard Configuration The standard configuration is defined as the room configuration that makes up the majority of the sleeping rooms at a particular hotel Some hotels refer to their standard configuration as the run of house (ROH) The run of house rooms are understood to be the greatest number of available rooms A new trend has standard rooms being referred to as “deluxe” or “superior” rooms which can be perceived as added value

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8 Enhanced Configuration The enhanced configuration is the next level up from the standard configuration It is understood to include more amenities and services than the standard configuration Sometimes called a “concierge” or “business level” room, these rooms carry a higher room rate than the standard configuration

9 Enhanced Configuration (Cont.) The rooms offer everything the standard room do plus extra services/ amenities which may include Upgraded soft goods Upgraded hard goods Upgraded amenities Items targeted to the business traveller Access to a private lounge

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11 Suite Configuration The suite configuration involves larger rooms (in terms of square footage) By definition the suite must only be larger than the standard and may not include greater levels of service or amenities Varying sizes of suites allow the hotel to charge higher rates for bigger rooms

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13 Suite Configuration (Cont…) Suites are identified by their size in relation to the standard configuration and the names may differ from hotel to hotel An example of how the suite names may change respective to the room size is as follows Jnr Suite Corner Suite Bi-level Suite Hospitality Suite Presidential Suite

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16 Room Configurations and Target Markets Room configurations remain constant amongst all hotel target markets The standard configuration is the category of guest room that is the most prevalent at a specific hotel All suite hotels have enhanced configurations and larger suites as well Extended stay target market also uses the same philosophy

17 Disabled Access Configuration Disabled access configurations include rooms that are equipped to make the overnight stay of the disabled guest more pleasant and may include: Raised beds Wider doorways Telecommunication Devices Voice activated dialing Clocks with larger, brighter numbers Closed caption televisions Elevated toilets

18 Disabled Access Configuration (Cont…) Disabled configuration equipment continued.. Bathrooms equipped with metal handrails Roll in showers Visual alert smoke detectors, door knocks, telephones and alarm clocks

19 Room Designations The final remaining identifier for room categories is the room designation which identifies whether it is a smoking or nonsmoking room In the early 1980’s hotels began to convert a portion of their sleeping rooms to permanently nonsmoking rooms Many hotels particularly in North America are now 100% non smoking

20 Room Preferences Room type, configuration and designation all come together to create the specific room a hotel guest may seek Room Type + Room Configuration + Room Designation = Guestroom Preferences Single Double Triple Quad Smoking Nonsmoking Standard Enhanced Suite Disables Access

21 Room Numbering Assigning guest room numbers is the identification method hotels have used for most of history Typically, odd numbers are on one side of the floor, even numbers on the other Whatever pattern is begun with the initial guest rooms floor, it is carried on throughout the remainder of the floors

22 Sequential Room Numbering 1st Floor Guest Room Corridor

23 Room Status Reconciliation Room status reconciliation is defined as ensuring that rooms are properly designated by their current status and assigned a new status as it changes Both housekeeping and the front desk maintain room status Rooms status categories/designations are groups by the guest room’s State of Occupancy State of cleanliness State of exception

24 State of Occupancy Occupied – applies to a room that has been assigned to a guest and that guest has checked in Vacant – the guest has checked out of the room Ready – the room is available for new occupancy

25 State of Cleanliness & Exception State of Cleanliness has two categories: Dirty – room has not been cleaned by housekeeping Clean – room has been cleaned but not yet verified as clean State of Exception – room was removed from inventory for a specific reason (e.g. repairs or renovation)

26 Room Status Codes Room Status Cycle Figure 4-13

27 Guest Room Makeup The product for sale is a place to sleep, so all guest rooms have a bed of some kind and the other universal items in a guest room are phone, television and a bath Hotels are given industry ratings based in part on the makeup of their guest rooms and what is inside them The standard configuration of every hotel room always contains the universal items

28 Standard Configuration Items In-room work stations Pull out sofa beds or Murphy beds One or more night stands Vanity areas Coffee makers Irons and ironing boards In-room safes Closet/dresser Blackout drapes Clock radio or alarm Hotel collateral Selection of local directories Phones with message lights Several chains offer retrieval of written messages on a CCTV channel In-room movies Video games may be available Data ports Glasses and ice bucket Mini bar Complimentary newspapers

29 Key Control Systems Key control systems are used to ensure guest safety by changing the access to a guest room between guests Key control systems evolved into systems that were easy to replace with key cards These key cards are reprogrammed for each new guest and if the card is lost it can be erased easily Lost key cards pose no security risk as there is no room number printed on them


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