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© 2005, Educational Institute Chapter 10 The Role of Housekeeping in Hospitality Operations Managing Front Office Operations
© 2005, Educational Institute 1 Competencies for The Role of Housekeeping in Hospitality Operations 1.Describe the role of the housekeeping department in communicating room status. 2.Explain the relationship between the housekeeping and maintenance departments and identify typical cleaning responsibilities of the housekeeping department. 3.Explain how executive housekeepers use such tools as area inventory lists, frequency schedules, performance standards, and productivity standards to plan the work of the housekeeping department. (continued)
© 2005, Educational Institute 2 Competencies for The Role of Housekeeping in Hospitality Operations 4.Distinguish between recycled and non-recycled inventories. 5.Summarize the issues involved in a dilemma facing many hotels: whether to cut back or eliminate housekeeping supervisors. (continued)
© 2005, Educational Institute 3 Occupancy Report Prepared by: Front desk Indicates: Rooms occupied that night Guests expected to check out next day Used by: Housekeeping to schedule next day’s room cleaning
© 2005, Educational Institute 4 Housekeeping Status Report Prepared by: Housekeeping Indicates: Current status of each hotel room Used by: Front desk to assign rooms to arriving guests
© 2005, Educational Institute 5 Potential Guestroom Maintenance Problems Sleep set Heating/air conditioning TV, radio, phone Bedspreads Lighting Door (continued)
© 2005, Educational Institute 6 Potential Guestroom Maintenance Problems Toilet Vanity and tub Towels Bathroom walls and door Water temperature Ventilation (continued)
© 2005, Educational Institute 7 Types of Maintenance Routine maintenance General upkeep Preventive maintenance Inspection Minor corrections Work-order initiation Scheduled maintenance
© 2005, Educational Institute 8 Maintenance Recordkeeping Equipment data cards Technical data Manufacturer’s information Item’s cost Special instructions Warranty information Storage of manuals/drawings Equipment history records Logs of inspection/maintenance performed
© 2005, Educational Institute 9 General Housekeeping Responsibilities Guestrooms Corridors Public areas (lobbies, public restrooms) Pool and patio areas Management offices Storage areas Linen and sewing rooms Laundry room Back-of-the-house areas
© 2005, Educational Institute 10 Additional Housekeeping Responsibilities at Some Properties Meeting rooms Dining rooms Banquet rooms Convention exhibit halls Hotel-operated shops Game rooms Exercise rooms
© 2005, Educational Institute 11 Quality/Quantity Quality What to do and how to do it—performance standards Quantity How much and how long—productivity standards
© 2005, Educational Institute 12 Housekeeping Inventories Recycled inventories Linens Housekeeping equipment Guest supplies (equipment) Par number Non-recycled inventories Cleaning supplies Guest supplies (small items) Purchase order system
© 2009, Educational Institute Chapter 10 The Role of Housekeeping in Hospitality Operations Managing Front Office Operations Eighth Edition (333TXT or.
Planning and Organizing the Housekeeping Department The Basics.
The Role of Housekeeping in Hospitality Operations.
CHAPTER 1 Importance of Housekeeping Objective: emphasizing the importance of housekeeping in the guest satisfaction.
CHAPTER 3 Planning and Organizing the Housekeeping Department Objective: identifying the major responsibilities + drawing the organization of the housekeeping.
Operational Planning Opening the House & Standard Operating Procedures.
Importance of Housekeeping Objective: emphasizing the importance of housekeeping in the guest satisfaction.
Hospitality Operations Objective 3.03 Housekeeping Department.
CHAPTER 10 Public Area and Other Types of Cleaning Objective: examining how to keep the public area clean.
Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.
Chapter 9, Section 4. Assisting the Front Desk Show rooms to potential guests. Check rooms for occupancy. Process and deliver mail. Deliver express check-out.
Correct problems found during inspection. Perform end-of-shift duties. Set up or remove special guest service equipment. Clean multi-room guest.
© 2009, Educational Institute Chapter 2 Hotel Organization Managing Front Office Operations Eighth Edition (333TXT or 333CIN)
Engineering Department Hotel Management Hospitality Services.
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Effective Interdepartmental Communications.
Chapter 7: Housekeeping. Hotel Operations Management, 1/e ©2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ Decisions.
© 2009, Educational Institute Chapter 3 Front Office Operations Managing Front Office Operations Eighth Edition (333TXT or 333CIN)
Chapter 5, Section 4 Knowledge for all Housekeeping Employees.
Housekeeping. Decisions about required number of cleaning employees Frequency of cleaning Roles of Housekeeping Dept. Public spaces lobby areas / public.
HOTEL HOUSEKEEPING More than clean rooms. Organization Housekeeping organizations are as varied as there are types and sizes of hotels. Executive housekeepers.
© 2007, Educational Institute Chapter 1 Hotel Revenue Accounting Accounting for Hospitality Managers Fifth Edition (362TXT or 362CIN)
Hospitality Today Introduction to the Hotel Industry.
Housekeeping Organization. Housekeeping Refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment. Efficient.
After you learn it, you are able to tell the organization structure of a housekeeping department; Tell the functions of a housekeeping department; Tell.
Housekeeping. Housekeeper Housekeeper is responsible for the general cleaning and upkeep of guestrooms and other assigned areas. Requirements include.
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved. HOUSEKEEPING MANAGEMENT SECOND EDITION ︳ MATT A. CASADO.
Introduction to Hotels An Overview of How Hotels Are Structured.
Chapter 13 Security Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Objectives State the major responsibility.
Conceptual Planning And the New Executive Housekeeper What is your role in the organization?
The Central Training Room Each training room is different dependent on the needs of the population it will be servicing.
The Guest Room HOTEL MANAGEMENT. Contents Categorizing the guest room Guest Room Make Up Key Control Systems Review.
Chapter 10 Hotel and Lodging Operations. LODGING OPERATIONS This module will focus on the function and operation of hotels. Although hotels range in size.
Facilities Management and Design Chapter 12 Lodging Planning and Design.
Chapter 9 Housekeeping. Hotel Operations Management, 2nd ed.©2007 Pearson Education Hayes/NinemeierPearson Prentice Hall Upper Saddle River, NJ
© 2007, Educational Institute Chapter 7 Hotel Organization and Management Hospitality Today: An Introduction Sixth Edition (103TXT or 103CIN)
© 2003, Educational Institute Chapter 4 Rooms Management and Guest Accounting Applications Managing Technology in the Hospitality Industry Fourth Edition.
Classification of Functional Areas:. Revenue vs. Support Centers Revenue Centers - those that sells goods or services to guests, thereby generating revenue.
Everything you wanted to know about what happens behind all those closed doors.
Accommodation Industry ( Industri Akomodasi) Week 4 Matakuliah: V Pengantar Industri Hospitality dan Pariwisata Tahun: 2008.
D1.HFO.CL2.06 Slide 1. Element 1 Identify the role of the night auditor Slide 2.
Summary Slide zDiagram–Rooms Division Team zHousekeeping Deployment zHousekeeping Equipment zHousekeeping Checklist zHousekeeping Standards zHousekeeping.
© 2003, Educational Institute Chapter 12 Systems and Security Maintenance Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)
Chapters Check out and Accounts Settlement.
Rooms Department Pertemuan 7-8 Matakuliah: G0424 – Hotel and Restaurant Management Tahun: 2008.
CHAPTER 6 Controlling Expenses Objective: examining how the budget is prepared + exploring other management activities carried to control expenses.
CHAPTER 5 Managing Inventories Objective: examining how different types of inventories are controlled.
FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7171 Inventories A. The Purpose of This Policy The posting of.
Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved. The Housekeeping Department.
Specialized Hospitality Applications v Point of Sale (POS) - Computerized Cash Register and more – Micros, Aloha, Squirrel etc. v Menu Management Systems.
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