Presentation on theme: "Competencies for The Role of Housekeeping in Hospitality Operations"— Presentation transcript:
0 Chapter 10 The Role of Housekeeping in Hospitality Operations Managing Front Office Operations
1 Competencies for The Role of Housekeeping in Hospitality Operations Describe the role of the housekeeping department in communicating room status.Explain the relationship between the housekeeping and maintenance departments and identify typical cleaning responsibilities of the housekeeping department.Explain how executive housekeepers use such tools as area inventory lists, frequency schedules, performance standards, and productivity standards to plan the work of the housekeeping department.(continued)
2 Competencies for The Role of Housekeeping in Hospitality Operations (continued)Distinguish between recycled and non-recycled inventories.Summarize the issues involved in a dilemma facing many hotels: whether to cut back or eliminate housekeeping supervisors.
3 Occupancy Report Front desk Rooms occupied that night Prepared by:Front desk Indicates:Rooms occupied that nightGuests expected to check out next day Used by:Housekeeping to schedule next day’s room cleaning
4 Housekeeping Status Report Prepared by:Housekeeping Indicates:Current status of each hotel room Used by:Front desk to assign rooms to arriving guests
6 Potential Guestroom Maintenance Problems (continued) Toilet Vanity and tub Towels Bathroom walls and door Water temperature Ventilation
7 Types of Maintenance General upkeep Routine maintenance Preventive maintenance Inspection Minor corrections Work-order initiation Scheduled maintenance
8 Maintenance Recordkeeping Equipment data cardsTechnical dataManufacturer’s informationItem’s costSpecial instructionsWarranty informationStorage of manuals/drawings Equipment history recordsLogs of inspection/maintenance performed
9 General Housekeeping Responsibilities Guestrooms Corridors Public areas (lobbies, public restrooms) Pool and patio areas Management offices Storage areas Linen and sewing rooms Laundry room Back-of-the-house areas
10 Additional Housekeeping Responsibilities at Some Properties Meeting rooms Dining rooms Banquet rooms Convention exhibit halls Hotel-operated shops Game rooms Exercise rooms
11 Quality/Quantity What to do and how to do it—performance standards How much and how long—productivity standards
12 Housekeeping Inventories Recycled inventoriesLinensHousekeeping equipmentGuest supplies (equipment)Par number Non-recycled inventoriesCleaning suppliesGuest supplies (small items)Purchase order system
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