Presentation is loading. Please wait.

Presentation is loading. Please wait.

Summary Slide zGuest Room Preferences zRoom Types zRoom Configurations zAll Suite vs. Extended Stay zRoom Designations zDiagram – Preferences zRoom Numbering.

Similar presentations


Presentation on theme: "Summary Slide zGuest Room Preferences zRoom Types zRoom Configurations zAll Suite vs. Extended Stay zRoom Designations zDiagram – Preferences zRoom Numbering."— Presentation transcript:

1 Summary Slide zGuest Room Preferences zRoom Types zRoom Configurations zAll Suite vs. Extended Stay zRoom Designations zDiagram – Preferences zRoom Numbering zDiagram – Room Numbers zRoom Status Reconciliation zRoom Status Codes zRoom Status Life Cycle zRoom Makeup zKey Control zInternet Exercise Figure 4-1

2 Guest Room Preferences zA hotel guest’s room preferences are defined by his/her choice of: yRoom Type yRoom Configuration yRoom Designation zHow might guest room preferences evolve in the future? Figure 4-2

3 Room Types zRoom types are based on the intended number of occupants. The four basic types are: ySingle Occupancy yDouble Occupancy yTriple Occupancy yQuad Occupancy zGuest room rates typically change with the greater number of occupants. Figure 4-3

4 Room Configurations zRoom configurations characterize the physical makeup of the guest room. zThe standard configuration is the room configuration that makes up the majority of the sleeping rooms at a particular hotel. zThis is also referred to as Run of House (ROH) rooms. Figure 4-4

5 Room Configurations zThe enhanced configuration is understood to include more amenities and/or services than the standard configuration. zThe suite configuration involves a larger room (in terms of square footage) than the standard configuration. zThe disabled access configuration represents guest rooms equipped to meet the guidelines of the ADA. Figure 4-5

6 All Suite vs. Extended Stay Standard Configurations zRoom configurations remain constant among all hotel target markets. zThe standard configuration is the category of guest room that is the most prevalent at a specific hotel. zEnhanced and suite configurations for these target markets are based on the most prevalent (ROH) room makeup. Figure 4-6

7 Room Designations zThe room designation identifies whether it is a smoking or nonsmoking room. zHotels may distinguish room designations by grouping them on separate floors. zHow does the recent tobacco legislation limiting smoking areas affect how hotels designate their rooms? Figure 4-7

8 Room Type + Room Configuration + Room Designation = Guest Room Preferences SingleDoubleTripleQuad StandardEnhancedSuite Disabled Access SmokingNonSmoking Guest Room Preferences Figure 4-8

9 Room Numbering zHotels assign room numbers by floor. Each floor designates the first portion of the room numbers, while the rest of the room numbers are sequentially assigned on that floor. zThe assignment of the first floor room numbers is relative to the location of the front desk and lobby. zWhat numbers are routinely omitted in North America? Asia? Figure 4-9

10 1st Floor Guest Room Corridor Sequential Room Numbering Room Numbering Figure 4-10

11 Room Status Reconciliation zThe hotel industry assigns a status to every guest room to discern what guest rooms are available for sale. zRoom status reconciliation ensures that rooms are properly designated by their current status and assigned a new status as it changes. Figure 4-11

12 Room Status States zRoom status categories are grouped by the guest room’s state of occupancy, state of cleanliness, and state of exception. zThese states are: yOccupied yVacant yDirty Figure 4-12 y Clean y Ready y Out of Order

13 Room Status States zState of Occupancy yOccupied–Applies to a room that has been assigned to a guest and the guest has checked in. yVacant–The guest has checked out of the room. yReady–Room is available for new occupancy. Figure 4-13

14 Room Status Codes zA room status code combines both occupancy and cleanliness information yVacant/Ready yVacant/Clean yVacant/Dirty yOccupied/Dirty yOccupied/Clean Figure 4-14

15 Figure 4-15

16 Guest Room Makeup zThe universal items in North American Hotels are: yBed yPhone yBathroom yTelevision zWhat are some other items that might be included in a hotel’s standard configuration? Figure 4-16

17 Key Control Systems zKey control systems are used to ensure guest safety by changing the access to a guest room between guests. zThey include: yMetal Keys yKey Cards yComputer Controlled Systems zWhat are the strengths and weaknesses of each system? Figure 4-17

18 Guest Room Internet Exercise zHotels and their respective guest rooms come in all shapes and sizes. Many hotel home pages offer "virtual tours" of their guest rooms. zUsing the Internet URLs provided, select a few hotels and compare and contrast the differences in guest room make up and design. zHow can these Internet marketing tools be better utilized? Figure 4-18

19 Hotel Chain Web Sites Figure 4-19 Navigate to a specific hotel to find the "Virtual Tour“ or slide show features


Download ppt "Summary Slide zGuest Room Preferences zRoom Types zRoom Configurations zAll Suite vs. Extended Stay zRoom Designations zDiagram – Preferences zRoom Numbering."

Similar presentations


Ads by Google