1. KIRproduction@2007 BENCHMARKING BAHAN KULIAH MANAJEMEN STRATEGIK MB-IPB 15 Agustus 2007

2. KIRproduction@2007 BENCHMARKING BENCHMARKING IS AN EXTERNAL FOCUS ON INTERNAL ACTIVITIES, FUNCTIONS, OR OPERATIONS IN ORDER TO ACHIEVE CONTINUOUS IMPROVEMENT BENCHMARKING IS THE CONTINUOUS PROCESS OF MEASURING PRODUCT, SERVICES, AND PRACTICES AGAINST THE TOUGHEST COMPETITOR, OR THOSE COMPANIES RECOGNIZED AS INDUSTRY LEADERS (David T. Kearns – Xerox Corp.)

3. KIRproduction@2007 BENCHMARKING THE SEARCH FOR INDUSTRY BEST PRACTICES THAT LEAD TO SUPERIOR PERFORMANCE (Robert C. Camp)

4. KIRproduction@2007 THE BENCHMARKING MENU CONTINUOUS ONGOING LONG-TERM ……….. SYSTEMATIC STRUCTURED FORMAL ANALYTICAL ORGANIZED ……….. ORGANIZATIONS COMPANIES INSTITUTIONS ……….. EVALUATING UNDERSTANDING ASSESING MEASURING COMPARING ……….. BUSINESS PRACTICES PRODUCTS SERVICES WORK PROCESS OPERATIONS FUNCTIONS ……….. RECOQNIZED ACKNOWLEDGE IDENTIFIED ……….. BEST-IN-CLASS WORLD-CLASS BEST PRACTICES ……….. ORGANIZATIONAL COMPARISON ORGANIZATIONAL IMPROVEMENT MEETING OR SURPASSING INDUSTRY BEST PRACTICES DEVELOPING PRODUCT/PROCESS OBJECTIVES ESTABLISHING PRIORITIES, TARGETS, GOALS ……….. A PROCESS for the of that are as for the purpose of

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