1. Intelligent Document Delivery Relais Web Delivery Elena Guadagno 1 (613) 226-5571 x30 1 (888) 294-5244 x30 (N. America) elenag@relais-intl.com www.relais-intl.com September 2004

2. Intelligent Document Delivery Overview Company Background Company Background Products Available Products Available Benefits Benefits Relais Web Delivery Relais Web Delivery Basics Basics Management Management Technical Technical Package/Pricing Package/Pricing Customers Customers Demonstration Demonstration Questions Questions

3. Intelligent Document Delivery Background Focus on ILL & Document Delivery Focus on ILL & Document Delivery Since 1995 Since 1995 Ottawa based Ottawa based Customers Customers USA USA Canada Canada UK UK

4. Intelligent Document Delivery Relais Enterprise Relais Enterprise Fully automated request processing system Fully automated request processing system Integrates scanning & delivery Integrates scanning & delivery Relais Access Relais Access Patrons may enter requests directly Patrons may enter requests directly Check on their status Check on their status Keep in touch with ILL staff Keep in touch with ILL staff Relais Express Relais Express Standalone scanning and delivery system Standalone scanning and delivery system Express PLUS Express PLUS Networked version of Express Networked version of Express Allows sharing patron/library database across multiple scanning stations Allows sharing patron/library database across multiple scanning stations Relais Scanning Station Relais Scanning Station Easy to learn scanning software Easy to learn scanning software Automated delivery options Automated delivery options Relais ILL Relais ILL Geared toward smaller libraries Geared toward smaller libraries Scaled down & repackaged version of Enterprise Scaled down & repackaged version of Enterprise Products

5. Intelligent Document Delivery Benefits Document Delivery Document Delivery Integration of functions Integration of functions Request management Request management Scanning Scanning Delivery Delivery Automation of routine tasks Automation of routine tasks Time efficiency Time efficiency Improves turnaround time Improves turnaround time Frees staff time for complex tasks Frees staff time for complex tasks High level of flexibility High level of flexibility Standards based Standards based

6. Intelligent Document Delivery Basics Relais Web Delivery Library’s perspective Library’s perspective Highly automated - generating & sending documents Highly automated - generating & sending documents Post to Web automated steps & options Post to Web automated steps & options Adds cover page Adds cover page Converts to PDF Converts to PDF Posts document (s) Posts document (s) Generates & sends e-mails Generates & sends e-mails E-mail includes link, number of days & number of views E-mail includes link, number of days & number of views Multiple documents in one e-mail Multiple documents in one e-mail Notifies library Notifies library Rotates to portrait orientation Fully integrated with scanning & request management functions Fully integrated with scanning & request management functions Same interface for other delivery options (ex. fax & Ariel) Same interface for other delivery options (ex. fax & Ariel) User’s perspective User’s perspective Simple Simple Receive multiple documents in one e-mail Receive multiple documents in one e-mail

7. Intelligent Document Delivery Management Relais Web Delivery Management pieces facilitate Web delivery Management pieces facilitate Web delivery User control is handled via e-mail delivery to user's own personal inbox User control is handled via e-mail delivery to user's own personal inbox Automatic deletion of pdfs after specified number of days, available using utilities Automatic deletion of pdfs after specified number of days, available using utilities User automatically notified via e-mail User automatically notified via e-mail Documents automatically converted to pdf prior to delivery Documents automatically converted to pdf prior to delivery Value Added features Value Added features Can send multiple documents in one e-mail Can send multiple documents in one e-mail Automation of process Automation of process

8. Intelligent Document Delivery Technical Relais Web Delivery Technical requirements Technical requirements HTTP or FTP compatible web server HTTP or FTP compatible web server SMTP compatible mail server SMTP compatible mail server Additional PDF security requires Java/Tomcat on web server (supplied by Relais) Additional PDF security requires Java/Tomcat on web server (supplied by Relais) Level of IT expertise Level of IT expertise HTTP/FTP is very easy - configuration requires basic, entry level IT knowledge HTTP/FTP is very easy - configuration requires basic, entry level IT knowledge Java/Tomcat package - configuration requires higher level knowledge, detailed instructions are provided Java/Tomcat package - configuration requires higher level knowledge, detailed instructions are provided

9. Intelligent Document Delivery Pricing/Package Relais Web Delivery Part of overall package Part of overall package Pricing based on flat fee Pricing based on flat fee Product Pricing available on our website Product Pricing available on our website http://www.relais-intl.com/relais/home/pricing.htm

10. Intelligent Document Delivery Customers Relais Web Delivery Customer URL (Information related to Relais) National Library of Medicine http://nnlm.gov/ner/nesl/9703/relais.html British Library (integrated with Adobe Content Server) http://www.bl.uk/services/document/pdf_files/ser vicessed.pdf http://www.bl.uk/services/document/pdf_files/ser vicessed.pdf UCLA Biomedical Library http://nnlm.gov/psr/lat/v11n1/ucla_webdelivery.html National Institutes of Health http://nihlibrary.nih.gov/LibraryServices/ (Basic information only, otherwise only for internal use) …

11. Intelligent Document Delivery Demonstration

12. Elena Guadagno 1 (613) 226-5571 x30 1 (888) 294-5244 x30 (North America) elenag@relais-intl.com www.relais-intl.com Questions