1. ARIEL Denise A. Forro, Head Document Delivery Michigan State University Libraries MDMLG Meeting, November 15, 2001

2. ARIEL Overview of ARIEL What is it? How does it work? Problems?

3. ARIEL MSU Document Delivery Services Operations How we use ARIEL Impact on services Impact on patrons

4. ARIEL Benefits for your operation Interacting with the world Pitfalls Questions

5. Overview of ARIEL

6. ARIEL: What is it? Scan articles Transmit articles Delivery to patrons

7. Scanning Works with existing hardware Flatbed scanners/Overhead scanners/Document feeder-scanners Available Settings (ARIEL 3.01) Grayscale Color Different paper sizes

8. Transmission Transmits via Internet FTP (File Transfer Protocol) MIME e-mail (Multipurpose Internet Mail Extensions)

9. Delivery Desktop delivery Web server space E-mail attachment File choice PDF TIFF

10. ARIEL: How does it work? Position material Select scan Adjust options Grayscale, etc. Scan Send or save

11. Position material Overhead scanning Finger detect Flatbed scanning Document fed scanner

12. Select Scan Select “Scan” from the Document menu Scan Dialog Box Scan and Save Scan and Send View page

14. Adjustment Options Grayscale Color Landscape or portrait Dithering

15. Scan

16. Send or Save Send and delete Send and save

17. MSU Document Delivery Services

18. Operations - Staff 5 FTE Borrowing Staff 3 students 3 FTE Lending Staff 24 students

19. Operations – Borrowing 2000 Requests Filled:28,106 Original: 6,599 Copy: 21,507 Average Turnaround Time (days) 7.53 OCLC Year to Date Statistics June 2001

20. Operations – Lending 2000 Requests Filled:28,169 Original:10,812 Copy:17,357 OCLC Year to Date Statistics June 2001

21. How we use ARIEL Borrowing Receive stations Scan and hold Desktop delivery – Prospero Lending Send stations Photoduplication Services Scan and hold Desktop delivery - Prospero

22. Impact on Services Borrowing Receive documents quickly Some same day delivery of documents Lending Send documents quickly Faster turnaround Easier on materials – overhead scanner Less faxing, lower costs

23. Impact on Services Less Paper!!!

24. Impact on Patrons Quick turnaround Desktop delivery option Save to file or print copy Satisfied customers

25. Benefits

26. Benefits for your operation Faster receipt of documents Send quickly to borrowing libraries Ability to send to desktop of patrons Less paper Less cost Happier customers Happier partners

27. Worldwide

28. International Use Worldwide use British Library

29. Pitfalls

30. Incompatibility with scanner drivers Patches and fixes with 3.01 Ariel 2.2 libraries Non-Ariel libraries

31. Questions??