Presentation on theme: "PMO Series: Developing Leaders? Look to Your PMO Presented By: Art Drake Vice President – AIG Global Operations & Systems Director At Large – Enterprise."— Presentation transcript:
3 Background Pre-2008 No consistent PM skills model across AIG Defined the AIG Project Lifecycle (had 35 variations) No consistent adoption of a PMO model; Improved ‘project’ governance mandated Global AIG PMO established; monthly project portfolio reporting implemented 2008 Defined and implemented PMOs across in Corporate and in all Business Units Varying levels maturity; defined a roadmap for each PMO and measured progress PM/PMO maturity model and approach designed; central PM & PMO training 2009 – “Run for the hills!” 2010 “Operations Professionalism” Global PMO redesigned into the Global VMO Strategic Design and Target Operating Models; disciplined process management Clear directive to “get ready”
4 I Say “leader.” You say? Visionary Charismatic Tough Mentor Annoying Energetic Trusted Multi-tasker Crazy Fun Pioneer Innovative Radical Thought Leader Integrity Creative Command Entrepreneur Organizer Relationship Builder Respected
5 To Name A Few Abraham Lincoln Jack Welch Ronald Reagan Mahatma Gandhi Vince Lombardi Winston Churchill
6 Another Perspective (or Perception?)
7 Words To Live By “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” John Quincy Adams. “Leadership and learning are indispensable to each other.” John Fitzgerald Kennedy “Nothing so conclusively proves a man's ability to lead others as what he does from day to day to lead himself.” Thomas J. Watson, Sr. “Management is doing things right; leadership is doing the right things.” Peter F. Drucker
8 Leadership Defined* Vision – a clear, vivid picture of where to go, as well as a firm grasp on what success looks like Openness - being able to listen, accept new ways of doing things that someone else thought of; building trust *As described in HR World Integrity – integration of outward actions and inner values; builds trust Creatively - the ability to think differently, to get outside of the box that constrains solutions Dedication - spending whatever time or energy is necessary to accomplish the task at hand Fairness - dealing with others consistently and justly Magnanimity – ensures that credit for successes is spread as widely as possible throughout the company Assertiveness - the ability to clearly state what one expects so that there will be no misunderstandings Sense of Humor – ability to relieve tension and defuse hostility; more importantly, use humor to energize followers Humility - is not self-effacing but rather tries to elevate everyone
9 An Industry Perspective (CCL) Trend 1: The Rise of Complex Challenges Trend 2: The Innovation Revolution Trend 3: The Art of Virtual Leadership Trend 4: Collaboration Nation Trend 5: The World of Interruption 10 Leadership Trends
10 Trend 6: Authenticity Is the Next Celebrity Trend 7 & 8: The Fallout From The Baby Boom And Filling The Leadership Void An Industry Perspective (CCL) 10 Leadership Trends, cont’d Trend 9: Leadership For Longevity Trend 10: What’s Next?
11 The PMO Executive Council Perspective (1/2)
12 The PMO Executive Council Perspective (2/2)
13 A PMO Peer Group Perspective
14 Competency vs. Maturity Build on basic organizing and planning skills Develop broader perspective; managing across projects Build relationships and trust to take on more responsibility Provide leadership in the ‘project’ space Learn to manage change “Trusted Advisor” Leadership
15 Time Maturity A Balancing Act Individual Capability Organizational Maturity The organization cannot mature until individual capability reaches required level The individual cannot exert total capability since organization cannot adjust Sub-optimized Organization Optimized Organization The organization and individual are advancing/growing in maturity at a similar rate/speed Individual Capability Organization Maturity Levels Knowledge used to sustain performance Knowledge used to advance performance Time Maturity
16 Building Competency – One Approach
17 Competency Model Structure Knowledge Domains Main categories that group related/complimentary subjects Knowledge domains align with personnel development (e.g., organization) Subject Areas Represent the specific project/program/portfolio management functional and learning activities (e.g., risk management) Proficiency Level Establish a metric to evaluate the key learning and performance outcomes expected within the subject area Learning Levels Training content and structure to address competency maturity: foundational (what I need to know), operational (applying what I know) and transformational (expanding what I know to improve) Training Focus Alignment of training to the project, program, and portfolio level of functions (i.e., establish how risk management is performed at the varying levels)
18 Knowledge Domains Organization The activities and skills necessary to plan, scope, structure and resource a project effort Maturity within this domain is evidenced by the expanded activities and skills required to coordinate projects as a program. Governance The activities and skills necessary to ensure alignment between strategy and execution Effective oversight of the organized work to ensure expected project outcomes are achieved within stated constraints/controls Leadership Demonstrated and recognized skills to organize, motivate and mentor project teams Ability to manage change and stakeholder expectations to ensure the successful outcome of a project, program or portfolio Individual Personal initiative to learn and develop an understanding of the business and to grow professional skills; learning agility.
20 Model Structure Knowledge Domain:Governance Subject Area:Risk Management ProjectProgramPortfolioOperational Fundamental: Operational: Transformational: Advanced: Framework consistent across domains and perspective (individual vs. organization) Methodologies, Tools, Training align to the individuals growth plan Corresponding organizational view to determine gaps
21 Start With A Basics PM Knowledge The industry knowledge and formal education in project management practices (expertise) PM Performance The individuals past project management performance (experience) Personal Aptitude The individuals personal behaviors and characteristics (qualities) Competency is generally recognized as a set of characteristics that encompass knowledge, skills, attitudes, behaviors and other personal traits that can be learned, improved and measured. 1 1Crawford, Lynn, “A Global Approach To Project management Competence (1997).
22 Organizational Competencies Communications & Reporting The PMO provides regular and consistent communications to all of its constituents; Data-driven scorecards are used by all levels of management to monitor project performance Portfolio Oversight & Governance The PMO exerts control and governance over the entire project portfolio from an enterprise perspective; Facilitating key portfolio decisions (alignment / investment) Operational Controls & Tools The PMO promotes and enforces the use of standardized processes and supporting tools to ensure consistency At the PMO level, competency is centered around the PMO’s organizational collective ability to drive performance and attain an expected level
23 Organizational Capability Organizational Performance The VMO ensures that portfolio outcomes are realized in the business and monitors current initiatives to ensure delivery of benefits Strategic Planning & Alignment The VMO actively facilitates the strategic planning sessions, capturing strategic priorities, ensure alignment, and establishing the portfolio design Driving Change The VMO provides direction and support to key initiatives to ensure change management is used and that change ‘capability’ is retained in the business At the VMO level, competency is focused on the overall organizational change capability.
24 Operational Maturity Project Management Operations Management Operations Leadership Current Operational Performance Process Improvement Process Reengineering Operations Optimization Competency LevelsProcess Maturity Levels Project Management Skills Operations Management Skills Operations Leadership Skills Transitioning from projects (change) to operations (performance)
25 The Path To Leadership Development Use Strategic Design TM to transform the organization Understand the current operations while planning for the future Actively engaged in the change Encourage and mentor Remain behind; Achieve target performance levels Transformation Plan
26 Strategic Design Baseline the current ‘operational’ state Envision the future and create the strategy Design a future Target Operating Model (TOM) Define the program of work to transition to the TOM ‘Implement’ the program of work – All 14 Dimensions Remain behind to achieve target performance levels
27 What’s Next? First round of organizational assessments planned for 2011 – establish a baseline Develop the Strategic Design capability by EOY 2010 Integrate project/program performance to personal performance process by EOY 2011 Integrate program outcomes to Sponsor performance process by EOY 2011