1. Proposal for ZS Factory Customer Reception
Marketing, China Manufacturing
May 11, 2010

2. Reference Information
Contents
Objective
Procedures
Reference Information
Contacts

3. Objective & Importance
To satisfy our customers during the reception by an executive and professional workflow
Objective
&
Importance
Easy learning for the new sales from TKE China Field and new Marketing Coordinator

4. Problem Solving Factory Visit Logistics Procedure Overview
3 days before (proposed)-
Reception application
2 days before - Confirm the arrangement and budget
1 day before -
Logistics (Pick-up and accommodation)
Pick-up
Warm welcome
Accompany the customers
Write down the concerns from customers
1 day after
- Build up the reception record
- Submit the feedback to sales
Biweekly
- Cost allocation and
analysis for improvement

5. Procedure…To be done by branch sales
Submit the
Application
Check and Confirm
Clarify the requirement and fill in the application form
Submit to Marketing Dept. 3 days ahead of due date (proposed)
Check and confirm the arrangement and budget
Confirm by sales and GM
Accompany the tour
Accompany with customers for the visiting
Cost Allocation
Pay the cost based on the invoices through finance dept. between factory and RC (weekly)
Notes:
Sales need to confirm with customers what they need to learn from factory tour, such as if lead time and technology communication are required. And for the communication regarding service and price, we will leave it to Sales.

6. Procedure…To be done by Marketing Coordinator (ZS)
Receive the
Application
Make Arrangement
Make preparation
cost calculation (if happened)
Forward the estimated cost to sales for confirmation
Receive the confirmation from sales
Logistics arrangement (meeting room, technical support etc.)
Accompany the tour
Accompany with customers for the visiting
Set up the reception record for filing
Submit the customers’ concerns to sales after the reception
Cost Allocation
Confirm the cost based on the invoices with sales (weekly)

7. Procedure…Factory Visiting Route
Visiting Record
Purpose
Routine
Remark
1. First time
to come
2. not know
well about
TKE
Make an on-
the-spot
investigation
Entrance Lobby  Showroom
(meeting room included)
 Workshop Lobby Exit
2. Entrance  Lobby  the 4th or 2nd meeting room Workshop showroom Lobby  Exit  Out-sourced W/H (optional )
PPT introduction included
Technical support
Management Level accompany if necessary
Examine goods
/ Choose the Car finishes
Spend more time in W/H / showroom
Accompanied by colleague from CM
Note: Adjustment is needed according to customers’ visiting record(times)/ purpose / reception standard

8. Procedure…Factory Visiting Route
Visiting Record
Purpose
Routine
Remark
1.Not first time
to come
2. Know well about TKE
Choose the components
Entrance Lobby  Showroom
 Workshop Lobby Exit
PPT introduction may excluded
Spend more time in showroom
Examine goods
Entrance  Lobby  Showroom
Workshop(optional) Lobby  exit Out-sources W/H
PPT introduction may
excluded
Spend more time in W/H
Accompanied by colleague from CM
Note: Adjustment is needed according to customers’ visiting record(times)/ purpose / reception standard

9. Procedure…Factory Visiting Route
Entrance
The deriver helps the security guard to give out the visiting cards .
Lobby
Showroom
Workshop
Lobby
Marketing coordinator gives welcome as the customer arrive
Kindly remind the customers of no photos and safety instructions
Visit the showroom
Kindly remind the customers of no photos and safety instructions
Visit the workshop
Introduce the remote monitoring system
See off

10. Procedure…Factory Visiting Route 1
1. Entrance
2.Lobby
(optional)
3.Showroom
4. Workshop
5. Electric Workshop

11. Procedure…Factory Visiting Route 1
6.Workshop
7. Lobby
8. Elevator
10. See off
9. Remote monitor system

12. Procedure…Factory Visiting Route 2
Entrance
The deriver helps the security guard to give out the visiting cards
Lobby
4th/2nd
meeting room
Workshop
Routine
Marketing coordinator gives welcome as the customer arrive
Give PPT introduction
Introduce the remote monitoring system
Kindly remind the customers of no photos and safety instructions
Visit the workshop
Kindly remind the customers of no photos
Show the according to the set routine
Lobby
See off

13. 3. the 4th floor meeting room
Procedure…Factory Visiting Route 2
2.Lobby
1. Entrance
(optional)
2. Lobby
3. the 4th floor meeting room
4. Workshop

14. Procedure…Factory Visiting Route 2
4.Workshop
5..Electric workshop
(optional)
9. Showroom
8. Workshop
10. See off

15. Customer Reception Form
Reference Information 1
Customer Reception Form 2
Corporate Hotel in ZS 3
Vehicle Management 4
Jobsite Visit
Notes:
ZS factory will only make the advancement payment on vehicle rent fee and entertainment.
Other expenses have to be borne by sales or customers.
2. Marketing Coordinator reserves the rights to propose other cars to sales if the car is not available.
3. Jobsite visit in SZ/GZ/ZS/Zhuhai can be provided to customers. But it must be confirmed with RC Service in advance.

16. Contacts
Ms. Lulu Ye – responsible for the logistics arrangement
Tel:
Mobile:
Ms. Echo Ye
Tel:
Mobile:
Skype: tkecfechoye
Ms. Josie Hai
Tel:
Mobile:
Skype: tkecfjosiehai

17. Thanks for your attention