2 What is workplace diversity, and why is it important? Workforce diversity.The presence of individual human characteristics that make people different from one another.Challenge of workforce diversity.Respecting individuals’ perspectives and contributions and promoting a shared sense of organizational vision and identity.
3 What is workplace diversity, and why is it important? Workforce diversity is increasing.Accompanying the increasing diversity is the possibility of stereotyping.Demographic characteristics may serve as the basis for stereotypes.Workforce diversity can help in building customer relationships.
4 What is workplace diversity, and why is it important? Equal employment opportunity.Nondiscriminatory employment decisions.No intent to exclude or disadvantage legally protected groups.Affirmative action.Remedial actions for proven discrimination or statistical imbalance in workforce.
5 What is workplace diversity, and why is it important? Equal employment opportunity —prohibits employer discrimination with respect to:Race.Color.Religion.Sex.National origin.
6 What is workplace diversity, and why is it important? Managing diversity.Creating a setting where everyone feels valued and accepted.While groups retain their own characteristics, they will shape and be shaped by organization.Any resistance to diversity management must be properly addressed.
7 What are demographic differences among individuals, and why are they important? Demographic characteristics.The background characteristics that help shape what a person becomes.Important demographic characteristics for the workplace.Gender.Age.Race.Ethnicity.Able-bodiedness.
8 What are demographic differences among individuals, and why are they important? Gender.No consistent differences between men and women in:Problem-solving abilities.Analytical skills.Competitive drive.Motivation.Learning ability.Sociability.
9 What are demographic differences among individuals, and why are they important? Gender.No consistent differences between men and women in:Problem-solving abilities.Analytical skills.Competitive drive.Motivation.Learning ability.Sociability.
10 What are demographic differences among individuals, and why are they important? Age.Older workers …Are often stereotyped as inflexible.Sometimes complain that their experience and skills are not valued.Have lower turnover.Have lower avoidable absences.
11 What are demographic differences among individuals, and why are they important? Able-bodiedness.Despite evidence of effective job performance, most disabled persons are unemployed.Most disabled persons want to work.More firms are likely to hire disabled workers in the future.
12 Socialization Socialization is a process of learning. Socialization is based on the prevailing rules, customs, beliefs, myths, and “knowledge” of the surrounding culture.Through socialization one acquires a personal identity.For the most part, socialization attempts to assure that people behave as they are expected to behave.
13 Elements of Social Structure Status – positions within a social groupAscribed statuses are assign on the basis of factors over which the individual has no control (sex, race, gender, etc.)Achieved statuses are assigned on the basis of some characteristic or behavior over which the person has some control (parent, college student, professor, etc.)Master Status is that position which a person considers most significant in their social identity.
14 Elements of Social Structure Roles – the set of rights, obligations, and expectations associated with a status.A person may have several role “sets” within the same status. These role sets may not be well defined (role ambiguity) or may come into conflict with each other (role conflict).
15 What is Culture?Culture is the distinctive life-way of a people united by a common language and governed by rules and models for their beliefs and behavior.In layman’s terms, culture is what we live everyday and what we bring with us to the workplace.Culture is the root, the stem and the branch, while civilization is the branch, the leaf and the blossom.-Nelson Brooks
16 Primary & Secondary Dimensions of Diversity Work BackgroundGeographic LocationIncomeSexual OrientationRaceEthnicityParental StatusMarital StatusGenderAgePhysical QualitiesMilitary ExperienceEducationReligious BeliefsLoden and Rosener
17 PATH OF INTERCULTURAL LEARNING MulticulturationSelective AdoptionAppreciation/ValuingAcceptance/RespectUnderstandingAwarenessEthnocentricityHoopes
18 Continuum of Cultural Competency Cultural ProficiencyCultural CompetenceCultural Pre-CompetenceCultural BlindnessCultural IncapacityCulturalDestructiveness
19 Cultural Competence The LEARN Model: L Listen with empathy and understanding to theperson's perception of the situationE Elicit culturally relevant information and Explainyour perception of the situationA Acknowledge the similarities and differencesbetween your perceptions and theirsR Recommend options/alternatives and Respectthe person and their choicesN Negotiate agreement
20 Ways to Facilitate Communication Across Cultural Boundaries Recognize differencesBuild Your Self-AwarenessDescribe and Identify, then InterpretDon’t assume your interpretation is correctVerbalize your own non-verbal signsShare your experience honestlyAcknowledge any discomfort, hesitation, or concernPractice politically correct communicationGive your time and attention when communicatingDon’t evaluate or judge