Presentation on theme: "Write class? Y alright We r gunna talk about communicating and stuff tday, so sort y selfs of anmd get a pen and that as we are gunna lurn abut formal."— Presentation transcript:
1 Write class? Y alrightWe r gunna talk about communicating and stuff tday, so sort y selfs of anmd get a pen and that as we are gunna lurn abut formal and informal, communication is bisniess.The title is communicatiom.From miss Hunter
2 This lesson we will be learning about... Communication Write down at least 5 ways a business might communicate.Can you think of more than 5?
3 LEARNING OBJECTIVES Explore methods of communication in the work place NO IDEAI NEED HELPNEVER HEARD OF ITOKI CAN DO THIS WITH SUPPORTSOME GUIDANCE NEEDEDNEARLY AT MY TARGETGOT IT!VERY CONFIDENT WILL HIT MY TARGET GRADEEXCEED TARGETLEARNING OBJECTIVESExplore methods of communication in the work placeSuccess Criteria< CDefine communication and describe some techniquesC >Explain some techniques and how they work in the work placeB >To analyse techniques, its benefits and problemsA >QOWC and SPAG
4 Title: Communication Definition: A two way process in which information is passed and received. Write down 4 reasons why communication is essential in businesses.Support your ideas with examplesAnd explain the impact effective communication has
5 INSUFFICIENT OR EXCESSIVE Communication can impact on;Employee motivationCustomer ServiceNumber of mistakes madeThe understanding of employeesSpeed and Implementation of decisionsThe image / Brand of the business (through advertising)
6 http://www.youtube.com/watch?v=3FfaPhCKZew 2:30 – TV mini clips Think about the barriers to communication – why might we not get the message?Video -2:30 – TV mini clips
8 Good Communication = Keep barriers to a minimum Barriers include:Lack of understandingLack of trust or honestyTechnical jargon/ contentLanguage barriers/ Cultural differencesInadequate feedbackEmotional interference (being angry or tired)Knowledge/ expertise of sender and receiverQuality of information sentInappropriate mediumPoor listening skillsPosition/ status of sender
9 Communication FORMAL INFORMAL Which is which? Separate all our suggestions and put them into one of these categories.
10 Exam PracticeIdentify two barriers to the communication process (2 Marks)Describe how one of these barriers can effect the communication process (3 marks)Affinity is a small publishing company that produces guide books for walks. Using your knowledge of Business, assess the importance of good communication to a company such as Affinity. (10 marks)