Presentation on theme: "Riva Integration Server for Oracle CRM On Demand Server-side sync | No plug-ins required Wolfgang Berger Business Development EMEA Region Omni Technology."— Presentation transcript:
Riva Integration Server for Oracle CRM On Demand Server-side sync | No plug-ins required Wolfgang Berger Business Development EMEA Region Omni Technology Solutions
Riva delivers advanced, server-side integration for Oracle CRMOD, Exchange and GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in. Riva is compatible with ALL Exchange and GroupWise clients: Outlook, OWA, Outlook on Terminal Services Office 2011 for Mac, Entourage, native Mac OS X apps BlackBerry, iPad, iPhone, Android, Windows Phone and other ActiveSync devices). Novell GroupWise (client and server) Riva Integration Server for Oracle CRMOD Riva allows customers to sync Oracle CRMOD to the native address book and calendar on BlackBerry, iPad, iPhone and other ActiveSync mobile devices.
Riva editions for Oracle CRMOD Riva Integration Server (On-premise) Scalable (ideal for 50 to seats) Gets installed once on a server (VM or physical) Powerful Sync Policy options for groups of users Riva Live (SaaS) First SaaS integration solution for CRMOD / Exchange Ideal for SMB, Mac and hosted Exchange customers Monthly subscriptions (no min. purchase)
What Riva syncs between CRMOD / Exchange Address Book Accounts, contacts, leads, custom fields Calendar Appointments, meetings, tasks, phone calls Recurring appointments Archive s (and attachments) to CRMOD accounts, contacts, opportunities and cases Sales and Support Opportunities and cases
Value proposition... Server-side sync for CRMOD / Exchange / GroupWise – NO plug-ins or mobile apps need to be installed, configured or managed on users desktops, laptops or mobile devices (highly scalable). Riva delivers a transparent, bi-directional sync of address book and calendar data between Exchange and CRMOD – and uni-directional integration of CRMOD opportunities and cases to Exchange... Riva syncs CRMOD to the native address book, calendar and mail apps on the iPad, iPhone, BlackBerry and other ActiveSync mobile devices.
Value proposition... Riva allows administrators to define Sync Policies and apply them to individuals or groups of users depending on their sync requirements. Riva syncs recurring appointments, attachments, multi-day events, custom fields, and more... Custom and organic contact filtering for large deployments. Riva SmartConvert Folders, Riva AssignTo Folders, Riva ConnectBar - powerful automation features that increase CRMOD productivity, user adoption and satisfaction.)
Value-add 1: Riva SmartConvert Folders Reduce the amount of time salespeople spend manually entering data into Oracle CRMOD. Riva SmartConvert Folders automate the creation of opportunities and cases – and associated contacts and accounts if they dont already exist.
Value-add 2: Riva AssignTo Folders Archive s to Oracle CRMOD accounts, contacts, opportunities and cases – and see an summary of all your opportunities from Exchange and GroupWise clients (in connected and disconnected modes).
Supported mail systems and clients Microsoft Exchange 2010, 2007 and 2003 (hosted and on-premise versions – incl. MS BPOS) Novell GroupWise (client and server) Outlook 2010, Outlook, Outlook Web Access, Outlook on Terminal Services Office 2011 for Mac, Entourage 2008 and 2004, native Mac OS X 10.6 apps (Mail, iCal, Address Book) iPad, iPhone, BlackBerry, Windows Phone, Android, Nokia, Palm, Sony Ericsson, LG and other ActiveSync mobile devices
Riva editions and pricing Riva On-Premise (min. 5-user purchase) Oracle CRMOD – 195 per user (annual subscription) Volume discounts for 30+ users. Riva Live (no min. purchase) Monthly subscriptions start at 9.95 /month per user Premium subscription /month per user Ideal for up to 10 accounts
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