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We Are Able To: use emotive words and formal language to make a complaint Recap using Self, Pair, Share: Q: what were we learning to do on Friday? Q: how.

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Presentation on theme: "We Are Able To: use emotive words and formal language to make a complaint Recap using Self, Pair, Share: Q: what were we learning to do on Friday? Q: how."— Presentation transcript:

1 We Are Able To: use emotive words and formal language to make a complaint Recap using Self, Pair, Share: Q: what were we learning to do on Friday? Q: how many formal Openers can you think of? Q: how many features of formal letter writing can you remember?

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3 Oh wow, I cant believe I am actually in the Seafood Restaurant! I hope it will be worth the wait! Could I order Fruits de Mer followed by local cod, chips and tartare sauce Sorry to keep you waiting but were very busy. May I take your order? I cant believe there was a power cut. Were never going to be able to cope!

4 I dont believe it! Shes serving the food with her fingers! My starter has just arrived, I have been waiting for 25 minutes and my friends are now being served their main course. This just isnt right!

5 Shes just dropped my dinner! This REALLY is unbelievable! Madam, Im so sorry but I just tripped on your handbag. It was in my way! Its her fault her stupid handbag was in the way. Im so tired were under staffed. I want to speak to the manager?

6 This has been the worst experience I have ever had in my life. It is shocking! We waited for over 25 minutes between courses and that was after queuing for nearly two hours despite having booked three months in advance! What are you going to do about it? Oh no when Rick hears about this Im going to be in trouble!

7 Play Cassies phone call Play Roselles phone call

8 I wonder if we can do this again… I bet Miss is planning to do some maths based on this restaurant! I think I was a convincing dissatisfied customer Laura really was a rude waitress I enjoy doing drama!

9 Q: how can we write a successful letter of complaint? MUST Make reasons for complaint clear Use formal letter phrases to vary the start of openers State what you want Mr Stein to do about your complaint SHOULD Have facts or evidence to support your complaint COULD Maintain the formal tone throughout the writing Use emotive language Accurately describe in detail your dining experience but be concise and to the point – dont waffle


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