6 Getting and giving help 1) Excuse me, could you help me?Sure, how can I help?Certainly, what can I do for you?Giving2) Can I help you?3) Is there something I can help you with?No thanks, I’m just looking.Yes, Thanks. I’m looking for….
7 Getting Information 1) Do you have this sweater in In any other colorsIn a bigger size?2) Does this come…? Do these come…?* in a size eight?* in a larger/ smaller size?
8 Partner Work Create a conversation, about this item. One person is buying it. The other person is selling it. Remember :Giving help and asking for help. And getting information (size/ color…)
10 Questions 1) Why does the girl want to exchange the sweater? 2) Why does the girl like the black sweater better at first?3) What do the other girls say about the gray sweater?3) Which sweater does she end up buying?
11 Comparing Things 1) Which ______ do you like better? I like the _________ better than the ______I like this______ better than that one.I like these__________ better than those.Examples:Which jacket do you like better?I like the gray one better than the black one.Which boots do you like?I like these boots better.
12 Exchange/ Return Things CustomerI’d like to exchange/ return…this sweater.These shoes.Answer:It doesn’t fitI don’t like it/ themIt doesn’t work…Sales Person:Response:What’s the problem with it/ them?What’s wrong with it/ them?Do you have a receipt?I’m sorry we don’t give refundsI’ll speak to the manager.
13 Practice moreYou buy a pair of shoes, but they are both for the right foot!You need to return them. What do you say to the salesperson?
14 Make a choice!!! Which … do you like better? I like … better. Would you rather + verb (infinitive) or …? I would rather …