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Avaya IP Office R9.0. © 2013 Avaya Inc. All rights reserved. 2 Avaya IP Office Direction Leveraging a Single Platform for Multiple Solutions Connectivity.

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Presentation on theme: "Avaya IP Office R9.0. © 2013 Avaya Inc. All rights reserved. 2 Avaya IP Office Direction Leveraging a Single Platform for Multiple Solutions Connectivity."— Presentation transcript:

1 Avaya IP Office R9.0

2 © 2013 Avaya Inc. All rights reserved. 2 Avaya IP Office Direction Leveraging a Single Platform for Multiple Solutions Connectivity Desktop Integration Video Scalability Security Network Management Endpoints Contact Center Management Virtualization Dev Connect Services Avaya IP Office SMALLMID-MARKETBRANCHHOSTED

3 © 2013 Avaya Inc. All rights reserved. 3 Avaya Video Collaboration Solution – June 2013 Video Scalability Connectivity Network Management Contact Center Management Virtualization Dev Connect BRANCHHOSTED Avaya IP Office SMALL MID-MARKET 1000 Desktop Integration Services Security Endpoints Multi-party audio, video, data collaboration for up to 8/9 participants Provides a virtual conference room Native SIP/H.323 MCU for room systems Continuous presence HD video PC & Mac desktop clients Android & iOS Apps Firewall traversal for desktop and mobile Optional unique HD room system enabler

4 © 2013 Avaya Inc. All rights reserved. 4 IPO R9.0 Content Plus over 100 GRIP requests addressed in R9.0 Server EditionCore FeaturesVM Pro Scalability IncreasesPark and PageRevamp US English prompts. VirtualizationPark across SCNBackup/Restore Enhancements ManagementPark to other Extension across SCNCall Recording Enhancements Simplified Linux DistributionFollow Me feature in SCNContact Store on Linux ResilienceRemotely Dialled Short CodesPark and Page Music on HoldLocationsSyslog Support Soft ConsoleEmergency Services Access (ESA)Server Edition Enhancements Avaya Contact RecorderCall Admission Control (CAC)SSL Support – IMAP and SMTP SIP-TLSMedia Connection Preservation Desktop Integration Licensing96x1 Release 6.3 (H323) EnhancementsOutlook Plugin Enhancements Voice Mail ProDifferentiated RingtonesLinkage with Groups Virtualization User Password RestrictionsMid-Call Control New Deployment ModelRTP FilterOne-X User Profile Support Leverage Clients Existing vSphere CCR Dialling Rules OVA vs. IPOL DifferencesHistorical Reporting EnhancementsVirtualization Support (Citrix) Deployment MethodologyCustom Report WizardCall Assistant 508 Compliance Support Wallboard Enhancements Mobility Management New Custom Report Sample - DDI ResponseVoIP Client SSO for Server Edition Management and Apps One-X Portal Mid-Call Control New Ignition ProcessUser Password ChangesEnhanced Conference Control New Screen LayoutsDesktop NotificationsEvents Log Backup and Restore OptionsIM ArchiveTwinning Control from Mobile Device User Management EnhancementsDirectory GroupingsConspicuous Dial Pad FlareRemote Worker Meet-me Conference ControlsAlways-on Support Ad hoc Conference ControlsRoaming in and out of the Enterprise Hold Timeout ReminderIntegration with SBCE

5 © 2013 Avaya Inc. All rights reserved. 55 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

6 © 2013 Avaya Inc. All rights reserved. 66 Increase in total users: 2000 up from 1000 in R8.1 Single server capacity: 1500 up from 500 in R8.1 Many other capacities increased significantly. For example: –150 Voicemail channels (was 100) –750 One-X Portal users (was 500) –18,000 BHCC (was 14,400) –256 Conference channels per server (was 128) –85 Recording channels (was 43) –128 Paging group size (was 64) Avaya IP Office Release 9.0 Server Edition Scalability Increases – Capacity and Performance New

7 © 2013 Avaya Inc. All rights reserved. 77 Media Connection Preservation –Maintain call voice path under failure conditions PSTN fall back –Route calls over PSTN when VoIP trunks fail or busy Local Failover hunt groups –Maintain hunt group operation Primary Failover Controls –Ensure Secondary active for all failure situations Avaya IP Office Release 9.0 Server Edition Resilience

8 © 2013 Avaya Inc. All rights reserved. 88 Various enhancements related to Server Edition Music on Hold: –Centralised Music on Hold: Allows the Secondary Server and Expansion System to obtain music on hold from the Primary –USB audio streaming: Adds external USB sound devices which are hot-pluggable –Continuous streaming: Supports continuous play of WAV files (as per IP500 V2), but also keeps the existing restart behaviour –Default WAV file for Linux servers Avaya IP Office Release 9.0 Server Edition Music on Hold - Overview

9 © 2013 Avaya Inc. All rights reserved. 99 Licensing remains essentially the same for Server Edition R9.0 with a few changes: –Voicemail Pro central licenses –Upgrade license required –New R9.0 specific Server Edition License –Soft Console local license –No PLDS or WebLM support Avaya IP Office Release 9.0 Server Edition Licensing - Overview

10 © 2013 Avaya Inc. All rights reserved. 10 A native Linux version of ContactStore for IP Office is now supported in Server Edition, called Avaya Contact Recorder Avaya Contact Recorder extends the standard capabilities of Voicemail Pro to store, authenticate and catalogue call recordings. Avaya Contact Recorder is fully integrated into Server Edition: –Same licenses active –Visible in Web Manager –Events integrated into the syslog subsystem –Upgraded as part of Server Edition (if installed) –Installed but not running on new R9.0 systems –Not installed by default on systems upgraded from 8.1 to R9.0 Avaya IP Office Release 9.0 Server Edition Avaya Contact Recorder

11 © 2013 Avaya Inc. All rights reserved. 11 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

12 © 2013 Avaya Inc. All rights reserved. 12 IP Office Server Edition R9.0 is fully supported on the VMware vSphere platform Supports the same features as a regular Server Edition: –1-2000 users –Up to 32 nodes –Same topology Supports a mix of virtualised and real nodes Virtual image follows industry standards for Virtual Appliances (OVA) Avaya provides resource consumption guidelines to the customer based on their specific solution Avaya IP Office Release 9.0 Virtualization New

13 © 2013 Avaya Inc. All rights reserved. 13 Customer is expected to have the vSphere infrastructure in place Avaya provides vSphere platform guidance to a certain degree, but customer is expected to understand vSphere platform vSphere supported features: –vSphere 4.x and 5.x environment –vCenter for additional management (optional) –vMotion for dynamic VM migration –Snapshot –Suspend not supported Flexible deployment on dedicated ESXi hosts or co-residing with other VMs Avaya IP Office Release 9.0 Server Edition Virtualization - Environment

14 © 2013 Avaya Inc. All rights reserved. 14 OVA image rather than ISO image –From DVD or support.avaya.com –Does not upgrade images for other devices License key (System ID) derived from different attributes: –IP Address (LAN1 & LAN2) + Hostname + Time Zone –VM Host (ESXi server), except when using vMotion –Modification of any of those parameters will change system ID, new licenses will need to be requested from Avaya USB for upgrade or Music on Hold is not supported Server Edition virtualisation license has different order code to standard Server Edition Avaya IP Office Release 9.0 Server Edition Virtualization - Differences

15 © 2013 Avaya Inc. All rights reserved. 15 Resource guidelines will be provided based on: Ignition type (Primary, Secondary, Expansion) User range (20, 50, 100, 200, 500, …) Usage model (no one-X, heavy SCN usage, etc.) Example guidance (extensions, one-X users, VM Pro) Virtualization – Resource Settings Avaya IP Office Release 9.0 Server Edition

16 © 2013 Avaya Inc. All rights reserved. 16 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

17 © 2013 Avaya Inc. All rights reserved. 17 The R8.1 server management portal (Web Control) has been enhanced and extended into Web Management Avayas Web Management technology was introduced in R8.0 for Basic Edition R9.0 Features: –Secure, web-based solution management –Solution wide backup/restore and upgrade –User management, including import/export –One time credential entry for all management aspects –Single URL management; no need to point to separate servers –Includes stand-alone Application (one-X Portal) Server –Supported Browsers: Mozilla Firefox & Microsoft IE Avaya IP Office Release 9.0 Management – Web Management

18 © 2013 Avaya Inc. All rights reserved. 18 Icon to expand or collapses the selection Solution Settings to create schedules and add servers Platform opens platform management for the selected server Tools gives access to: SSLVPN, preferences, Admin user management, About User Management to manage all users of the whole solution in same window Use filter area to select the devices visible in right hand frame Actions to perform backup/ restore, upgrade etc. on selected systems Access to the help system Solution to return to this view Per-system Actions: manage, backup, upgrade, SSA, on- board, etc. Avaya IP Office Release 9.0 Server Edition Web Management – Solution View

19 © 2013 Avaya Inc. All rights reserved. 19 Launch in new tab allows full use of browser screen and helps browser compatibility Use Control Units area to select the devices visible in right hand frame Solution to return to home screen Access to the help system Tabs and content for Linux servers similar to R8.1 Web Control Avaya IP Office Release 9.0 Server Edition Web Management – Platform View

20 © 2013 Avaya Inc. All rights reserved. 20 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

21 © 2013 Avaya Inc. All rights reserved. 21 Overview IP Office 9.0 deployed as a Branch Solution IP Office 9.0 Standard Mode –Essential –Preferred –Advanced Installed / deployed as –Independent, standalone branch –Distributed branch with IP Office users –Centralized branch with Centralized users –Mixed branch with a combination of IP Office user and Centralized users Distributed branch with IP Office users –Aura CM/SM and CS 1000/SM Centralized and Mixed –Aura CM/SM only Consolidation of B5800 and IP Office into a single product

22 © 2013 Avaya Inc. All rights reserved. 22 IP Office 9.0 Branch Deployment Options WAN is VOIP ready May have call center agents at the branch Want to leverage a core solution for user experience during sunny and rainy day Example company: Branch Bank Need local apps and local presence Few changes once installed, so central management is not that important Example customer: Retail stores StandaloneStandalone WAN is not VOIP ready so cant rely on centralized architecture Want to leverage cost savings with centralized apps and management May have legacy endpoints Example customer: Rental Car Company DistributedDistributed CentralizedCentralized

23 © 2013 Avaya Inc. All rights reserved. 23 Branch Evolution Possible Evolution Phases: –Phase 1: standalone –Phase 2: centralized management and licensing –Phase 3: Distributed with an Avaya Aura® core –Phase 4: Mixed branch with Centralized users –Phase 5: All Centralized users Note: Enterprises that choose to evolve their branch solution do not have to follow the evolution phases in order. Complete freedom to start and stop at any phase as driven by Business requirements.

24 © 2013 Avaya Inc. All rights reserved. 24 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

25 © 2013 Avaya Inc. All rights reserved. 25 Park and Page Park across SCN Park to other Extension across SCN Follow Me feature in SCN Remotely Dialled Short Codes Locations Emergency Services Access (ESA) Call Admission Control (CAC) Media Connection Preservation 96x1 Release 6.3 (H323) Enhancements Differentiated Ringtones DS16B / DS30B Expansion Module User Password Restrictions RTP Filter Overview Avaya IP Office Release 9.0 Core Features

26 © 2013 Avaya Inc. All rights reserved. 26 Park and Page A simplified UI option to Park and UnPark Calls –Extremely popular in retail –Call answered by reception, Parked, Pages Parts, pickup 101 –A Parts rep goes to any phone, dials 101 to UnPark the call Option presented to user to make a Page immediately after they have Parked the call An occupied Park label becomes part of system dialing plan –E.g. User simply dials 101 from a Call Appearance button to UnPark the call –No need for UnPark buttons, short codes or feature codes to UnPark –Can still use traditional UnPark buttons or short codes if required Central Park slots are created from admin defined range in Manager Avaya IP Office Release 9.0 Core Features

27 © 2013 Avaya Inc. All rights reserved. 27 All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node SCN-wide Park slot conflict avoidance –Cannot Park a call in Park slot 101 on Node B if that slot was already in use No admin required. Optionally combine with Central Park Range on 1 or more/all nodes Perform direct dial of UnPark across SCN Park across SCN User Parks call in slot 101 Node B Node A Node A distributes Park info to SCN SCN Trunk Avaya IP Office Release 9.0 Core Features

28 © 2013 Avaya Inc. All rights reserved. 28 Avaya IP Office Release 9.0 Core Features Location configuration for Systems, Phones and IP Lines The Location page allows you to define a physical location and associate a network address with that location. Locations can then be allocated to extensions. Linking an extension to a location enables the physical location of a phone to be identified when an emergency call is made. The Location record is also used for setting the Call Admission Control limits.

29 © 2013 Avaya Inc. All rights reserved. 29 Location configuration (continued) The location field of IP Phones default to Automatic. Phones registering from a subnet matching that of a Location will be treated as within that Location, otherwise are assumed to be in the same Location as the System.

30 © 2013 Avaya Inc. All rights reserved. 30 Emergency Services Access (ESA) is a new feature replacing the legacy E911 feature to handle the routing and notification of emergency calls Each Location record contains one ESA setting: –Emergency ARS: Set to None, or references the ARS record that will be used to route calls from extensions or lines that match this location Dial Emergency Call Routing: –On matching a Dial Emergency short code the system will try to find the best matching Location which contains an ARS in order to determine which line to use. –Either Location exactly matching Extensions location, or the system Location. –If neither Locations resolve an ARS record then the fall-back is the line group ID of the Dial Emergency Short Code –Generates a new system event: Emergency Call Alarm indicating success/failure of call, Location, extension etc. NOTE: Existing E911 configuration will be lost on upgrade. Emergency Services Access (ESA) Avaya IP Office Release 9.0 Core Features

31 © 2013 Avaya Inc. All rights reserved. 31 For clusters of IP phones which are registered on an IP Office system but physically located elsewhere there is an issue of bandwidth management Call Admission Control (CAC) is a way of controlling the maximum number of concurrent calls to/from a defined Location Each location record contains three CAC settings: –Internal Maximum Calls: Calls that pass from the Location to another configured Location (on-net) –External Maximum Calls: Calls that pass from the Location to an unmanaged location (off-net / Cloud) –Total Maximum Calls: The total on-net and off-net calls permitted Call Admission Control (CAC) Avaya IP Office Release 9.0 Core Features

32 © 2013 Avaya Inc. All rights reserved. 32 IP Office Release 9.0 packages the 96x1 H323 Release 6.3 Phone Firmware. The following major functionality is supported with IP Office: Direct Media Call Preservation –Maintaining an existing Direct Media Call even when the connection to the Call Server has been lost. –Call preservation is only supported on 96X1 sets. Virtual Private Network (VPN) –Supports secure telephony when used with a VPN enabled router Automatic SBM24 Button module detection and support –Both BM12 and SBM24 button modules are now supported. 96x1 Release 6.3 (H323) Enhancements Avaya IP Office Release 9.0 Core Features

33 © 2013 Avaya Inc. All rights reserved. 33 DS16B / DS30B Expansion Module A new digital expansion module supporting two separate operations. –DS mode for 1400/2400/4400/5400/9500/T3 series phones –BST mode for T7000/M7000 series phones 16 and 30 ports versions with RJ45 ports Factory defaults to DS mode (Avaya Phones) Mode switching is done using Manager SSA will display current operating mode Avaya IP Office Release 9.0 Core Features

34 © 2013 Avaya Inc. All rights reserved. 34 Server Edition Enhancements Virtualization Web Management Branch Core Features Mobility Avaya IP Office Release 9.0 Highlights

35 © 2013 Avaya Inc. All rights reserved. 35 Built-in VoIP client One-X Mobile Preferred now has a built-in VoIP client that registers against the users extension It can be used to make and receive calls When registered, all calls made to the users extension will ring both the desk phone and the mobile client using VoIP Supports G.711a/mu, G.722 and G.729A with or without silence suppression –G.722 needs to be enabled on IP Office Codec list and order configurable based on data connection type (Wi-Fi vs. cell data network) VoIP feature will be available on the application if: –User license is Power user –App is connected to IPO 9.0 or better –Device is running Android 4.0 or better –VoIP is enabled for the user in IPO Manager

36 © 2013 Avaya Inc. All rights reserved. 36 User Call Monitoring – Call information Feature can be enabled or disabled by setting the Call Monitoring Mode from the in-app settings –Setting is located under Menu->Settings->Call Monitoring Mode –Calls made or received by deskphone, softphone or flare –Calls established using the mobile app or One-X portal –Calls answered on mobile via mobile twinning Far-ends avatar Call state Far-ends extension Near-end device used (Home, Mobile, Work or custom) Far-ends display name Transfer Call End Call

37 © 2013 Avaya Inc. All rights reserved. 37 Mobile Twinning Control (contd) Pressing call facility button reveals a pop-up that can be used to control the mobile twinning feature: If Mobility Features are disabled for a power user, the portion of the popup controlling the mobile twinning will not be visible in the app Controls how the app places calls. Does not affect mobile twinning Controls how incoming calls are received. This effectively controls mobile twinning Disables Mobile Twinning Twins incoming calls to mobile Twins incoming calls to home Twins incoming calls to custom number

38 © 2013 Avaya Inc. All rights reserved. 38 Built-in VoIP client – Supported devices One-X Mobile Preferred mobility client will support the VoIP mode on both iOS and Android devices. For Android, the VoIP feature is certified to work and provide acceptable acoustic performance for these devices: –Samsung Galaxy S3 –HTC One-S While in handset mode, the proximity detector is used to turn off the screen while phone is against the users ear to prevent accidental touch events Incoming call screen will presented even when phone is asleep and/or locked App can be configured to automatically use Bluetooth headset for VoIP calls when available. Setting found under Menu->Settings->Voice Over IP->Auto connect Bluetooth IPO limits the number of VoIP registrations from the Avaya One-X Mobile Preferred app to 1. If a user has 2 or more devices (any mix of Android and iOS), only one will be allowed to connect at any given time. Does not apply to Flare client. Flare and Avaya One-X Mobile Preferred can register simultaneously

39 © 2013 Avaya Inc. All rights reserved. 39 Features added in this release are: –Meet-Me Conference –Adhoc Conference –Authorization Code and Account Code Support –Hold Timeout Reminder –Interoperability with Session Border Controller Avaya Flare Experience for IP Office-Windows

40 © 2013 Avaya Inc. All rights reserved. 40 Meet-Me Conference- Moderator Moderator Badge Moderator Controls Contact Cards Conference Fan

41 © 2013 Avaya Inc. All rights reserved. 41 Meet-Me Conference – Moderator Controls The Moderator will have the following "Moderator" controls available in the spotlight:

42 © 2013 Avaya Inc. All rights reserved. 42 IPO R9.0 Content Plus over 100 GRIP requests addressed in R9.0 Server EditionCore FeaturesVM Pro Scalability IncreasesPark and PageRevamp US English prompts. VirtualizationPark across SCNBackup/Restore Enhancements ManagementPark to other Extension across SCNCall Recording Enhancements Simplified Linux DistributionFollow Me feature in SCNContact Store on Linux ResilienceRemotely Dialled Short CodesPark and Page Music on HoldLocationsSyslog Support Soft ConsoleEmergency Services Access (ESA)Server Edition Enhancements Avaya Contact RecorderCall Admission Control (CAC)SSL Support – IMAP and SMTP SIP-TLSMedia Connection Preservation Desktop Integration Licensing96x1 Release 6.3 (H323) EnhancementsOutlook Plugin Enhancements Voice Mail ProDifferentiated RingtonesLinkage with Groups Virtualization User Password RestrictionsMid-Call Control New Deployment ModelRTP FilterOne-X User Profile Support Leverage Clients Existing vSphere CCR Dialling Rules OVA vs. IPOL DifferencesHistorical Reporting EnhancementsVirtualization Support (Citrix) Deployment MethodologyCustom Report WizardCall Assistant 508 Compliance Support Wallboard Enhancements Mobility Management New Custom Report Sample - DDI ResponseVoIP Client SSO for Server Edition Management and Apps One-X Portal Mid-Call Control New Ignition ProcessUser Password ChangesEnhanced Conference Control New Screen LayoutsDesktop NotificationsEvents Log Backup and Restore OptionsIM ArchiveTwinning Control from Mobile Device User Management EnhancementsDirectory GroupingsConspicuous Dial Pad FlareRemote Worker Meet-me Conference ControlsAlways-on Support Ad hoc Conference ControlsRoaming in and out of the Enterprise Hold Timeout ReminderIntegration with SBCE


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