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© 2013 Avaya Inc. All rights reserved. 1 Avaya IP Office 9.0 Whats New Scott Alvarez System Engineer
© 2013 Avaya Inc. All rights reserved. 22 Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies
© 2013 Avaya Inc. All rights reserved. 33 The Evolution of Avaya IP Office Track Record of Continuous Improvement
© 2013 Avaya Inc. All rights reserved. 44 Capability Benefit Avaya IP Office 9.0 Software A Simple, Powerful Collaboration Solution
© 2013 Avaya Inc. All rights reserved. 5 IP Office Release 9.0 Key Features
© 2013 Avaya Inc. All rights reserved. 6 IPO R9.0 Content Plus over 100 GRIP requests addressed in R9.0 Server EditionCore FeaturesVM Pro Scalability IncreasesPark and PageRevamp US English prompts. VirtualizationPark across SCNBackup/Restore Enhancements ManagementPark to other Extension across SCNCall Recording Enhancements Simplified Linux DistributionFollow Me feature in SCNContact Store on Linux ResilienceRemotely Dialled Short CodesPark and Page Music on HoldLocationsSyslog Support Soft ConsoleEmergency Services Access (ESA)Server Edition Enhancements Avaya Contact RecorderCall Admission Control (CAC)SSL Support – IMAP and SMTP SIP-TLSMedia Connection Preservation Desktop Integration Licensing96x1 Release 6.3 (H323) EnhancementsOutlook Plugin Enhancements Voice Mail ProDifferentiated RingtonesLinkage with Groups Virtualization User Password RestrictionsMid-Call Control New Deployment ModelRTP FilterOne-X User Profile Support Leverage Clients Existing vSphere CCR Dialling Rules OVA vs. IPOL DifferencesHistorical Reporting EnhancementsVirtualization Support (Citrix) Deployment MethodologyCustom Report WizardCall Assistant 508 Compliance Support Wallboard Enhancements Mobility Management New Custom Report Sample - DDI ResponseVoIP Client SSO for Server Edition Management and Apps One-X Portal Mid-Call Control New Ignition ProcessUser Password ChangesEnhanced Conference Control New Screen LayoutsDesktop NotificationsEvents Log Backup and Restore OptionsIM ArchiveTwinning Control from Mobile Device User Management EnhancementsDirectory GroupingsConspicuous Dial Pad FlareRemote Worker Meet-me Conference ControlsAlways-on Support Ad hoc Conference ControlsRoaming in and out of the Enterprise Hold Timeout ReminderIntegration with SBCE
© 2013 Avaya Inc. All rights reserved. 77 Increase in total users: 2000 up from 1000 in R8.1 Single server capacity: 1500 up from 500 in R8.1 Many other capacities increased significantly. For example: –150 Voic channels (was 100) –2000 Mailboxes, including IMAP/MAPI integrations –750 One-X Portal users (was 500) –18,000 BHCC no one-X users (was 14,400) –7,200 BHCC with one-X users –256 Conference channels per server (was 128) –85 Recording channels (was 43) –128 Paging group size (was 64) Same capacities also supported on Virtualized Server Edition Avaya IP Office Release 9.0 Server Edition Scalability Increases – Capacity and Performance NEW System capacity increased to 2000 users
© 2013 Avaya Inc. All rights reserved. 88 Avaya IPO 9.0 – Virtualization Flexible ignition –Standard servers with Vmware vSphere 4 or 5 –IP Office Server Edition (SE) software or applications software –Flexible configuration of: call management, VMPro and one-X Portal Flexible customer on-premise deployments –Single and multi-site (same as Server Edition) –IP and hybrid IP/TDM* deployments (*via 500 V2 hardware) Common IP Office License model – re-use of SE and application licenses IP Office Support Service subscription and remote management Lower TCO –Efficient use of customer hardware resources –Smaller footprint; less cooling; less energy; Green IP Office App A App B On premise virtualized IP Office App n …
© 2013 Avaya Inc. All rights reserved. 99 Avaya IP Office 9.0 Web Management Web Manager for Server Edition: –Consolidated management for Mid Market multi-site solution (primary, secondary, expansion) –Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCP –Simplified flow, intuitive menu and enhanced design –Solution wide back-up, restore, upgrades and user management Role Based Access –Staging and installation –Fine tuning –The End User Office Manager –Simple move, add, changes Accessibility (508 compliance) enabled
© 2013 Avaya Inc. All rights reserved. 10 Avaya IP Office 9.0 Remote Call Admission Control Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTN Remote CAC support for remote sites that do not have an IP Office WAN Remote Location A Headquarters IP Office PSTN Remote Location B IP Phones registered to Headquarters IP Office IP Office PSTN SIP ITSP IP Phones registered to local IP Office CAC Remote CAC Ensure a Quality SIP phone call – equivalent ensuring there is a end to end voice channel to support your call
© 2013 Avaya Inc. All rights reserved. 11 Extend Further into Mid-Market Active Call Preservation Active Call Preservation Active calls do not drop Active endpoints on affected server will re-register when the call disconnects Requires 96x1 H.323 Phones and SIP/H.323 Trunks Active Call Preservation Active calls do not drop Active endpoints on affected server will re-register when the call disconnects Requires 96x1 H.323 Phones and SIP/H.323 Trunks SIP Avaya IP Office Server Edition Primary Server Avaya 96x1 Avaya IP Office Server Edition Secondary Server
© 2013 Avaya Inc. All rights reserved. 12 All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node SCN-wide Park slot conflict avoidance –Cannot Park a call in Park slot 101 on Node B if that slot was already in use No admin required. Optionally combine with Central Park Range on 1 or more/all nodes Perform direct dial of UnPark across SCN Park across SCN User Parks call in slot 101 Node B Node A Node A distributes Park info to SCN SCN Trunk Avaya IP Office Release 9.0 Core Features
© 2013 Avaya Inc. All rights reserved. 13 Branch Options WAN is VOIP ready Often have call center agents at the branch Want to leverage a core solution for consistent user experience with branches Example company: Branch Bank Need local apps and local presence Few changes once installed, so central management is not that important Survivability important as standalone system Example customer: Retail stores StandaloneStandalone WAN / Core is not ready so cant rely on centralized architecture Want to leverage cost savings with centralized apps and management May have legacy endpoints Example customer: Rental Car Company DistributedDistributed Centralized with Survivability
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