Presentation on theme: "Avaya IP Office 9.0 What’s New"— Presentation transcript:
1 Avaya IP Office 9.0 What’s New Scott AlvarezSystem Engineer
2 Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies
3 The Evolution of Avaya IP Office Track Record of Continuous Improvement
4 Avaya IP Office 9.0 Software A Simple, Powerful Collaboration Solution Scales to 2,000 UsersFrom 1,000 in Release 8.1Supports larger, growing businesses, simply and cost-effectivelyNew Deployment ModelsVirtualization – VM, server, appliance, or mixEnables customers to match deployment with infrastructure plans and objectivesSimplified Management – IP Office Web ManagerConsolidated view of multi-site solutions through a single URLSupport for Enterprise BranchCentralized, Distributed, HybridFlexible, cost-effective options including standalone or connected to Avaya Aura®CapabilityBenefit
5 IP Office Release 9.0 Key Features Speaker Notes/Script:Read the title and subtitles.Notes for the Competitive Differentiators:What competitive advantage justification was used in the PRD? Is the competitive advantage still intact at the time of GA (has the competition advanced since PRD)?Where we still have gaps relative to the competition that should be objectively stated, with get-well plan.
6 Plus over 100 GRIP requests addressed in R9.0 IPO R9.0 ContentServer EditionCore FeaturesVM ProScalability IncreasesPark and PageRevamp US English prompts.VirtualizationPark across SCNBackup/Restore EnhancementsManagementPark to other Extension across SCNCall Recording EnhancementsSimplified Linux DistributionFollow Me feature in SCNContact Store on LinuxResilienceRemotely Dialled Short CodesMusic on HoldLocationsSyslog SupportSoft ConsoleEmergency Services Access (ESA)Server Edition EnhancementsAvaya Contact RecorderCall Admission Control (CAC)SSL Support – IMAP and SMTPSIP-TLSMedia Connection PreservationDesktop IntegrationLicensing96x1 Release 6.3 (H323) EnhancementsOutlook Plugin EnhancementsVoice Mail ProDifferentiated RingtonesLinkage with GroupsUser Password RestrictionsMid-Call ControlNew Deployment ModelRTP FilterOne-X User Profile SupportLeverage Clients Existing vSphereCCRDialling RulesOVA vs. IPOL DifferencesHistorical Reporting EnhancementsVirtualization Support (Citrix)Deployment MethodologyCustom Report WizardCall Assistant 508 Compliance SupportWallboard EnhancementsMobilityNew Custom Report Sample - DDI ResponseVoIP ClientSSO for Server Edition Management and AppsOne-X PortalNew Ignition ProcessUser Password ChangesEnhanced Conference ControlNew Screen LayoutsDesktop NotificationsEvents LogBackup and Restore OptionsIM ArchiveTwinning Control from Mobile DeviceUser Management EnhancementsDirectory GroupingsConspicuous Dial PadFlareRemote WorkerMeet-me Conference ControlsAlways-on SupportAd hoc Conference ControlsRoaming in and out of the EnterpriseHold Timeout ReminderIntegration with SBCEThis slide provides a detailed list of content in IP Office R9.0 I’m not going to review this slide in detail but the point is that R9.0 is a big release, in fact the biggest content release for IP Office ever, with significant new content across various elements of solution. Not only that, but we’ve addressed more than 100 GRIPs in IPO R9.0, the most of any IPO release. GRIPS are a mechanism to capture the voice of Avaya’s customers, partners, and employees into our R&D efforts.Plus over 100 GRIP requests addressed in R9.0
7 Avaya IP Office Release 9.0 Server Edition Scalability Increases – Capacity and PerformanceNEWSystem capacity increased to 2000 usersIncrease in total users: 2000 up from 1000 in R8.1Single server capacity: 1500 up from 500 in R8.1Many other capacities increased significantly. For example:150 Voic channels (was 100)2000 Mailboxes, including IMAP/MAPI integrations750 One-X Portal users (was 500)18,000 BHCC no one-X users (was 14,400)7,200 BHCC with one-X users256 Conference channels per server (was 128)85 Recording channels (was 43)128 Paging group size (was 64)Same capacities also supported on Virtualized Server EditionR9.0 will significantly increase scalability of the IP Office Server Edition.Server Edition will now be Scalable to 2000 users, up from 1000 users in R8.1Single server capacity increases 1500 users, up from 500 in R8.1.To support this increase user scalability we’ve also increased various other capacities including VM channels, one-X Portal users, Busy Hour Call Completion, conferencing channels, recording channels, and page group size as summarized here.
8 Avaya IPO 9.0 – Virtualization Flexible ‘ignition’Standard servers with Vmware vSphere 4 or 5IP Office Server Edition (SE) software or applications softwareFlexible configuration of: call management, VMPro and one-X PortalFlexible customer on-premise deploymentsSingle and multi-site (same as Server Edition)IP and hybrid IP/TDM* deployments (*via 500 V2 hardware)Common IP Office License model – re-use of SE and application licensesIP Office Support Service subscription and remote managementLower TCOEfficient use of customer hardware resourcesSmaller footprint; less cooling; less energy; GreenIP OfficeApp “A”App “B”On premise virtualized IP Office…App “n”
9 Avaya IP Office 9.0 Web Management Web Manager for Server Edition:Consolidated management for Mid Market multi-site solution (primary, secondary, expansion)Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCPSimplified flow, intuitive menu and enhanced designSolution wide back-up, restore, upgrades and user managementRole Based AccessStaging and installationFine tuningThe “End User Office Manager”Simple move, add, changesAccessibility (508 compliance) enabled
10 Avaya IP Office 9.0 Remote Call Admission Control Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTNRemote CAC support for remote sites that do not have an IP OfficeEnsure a Quality SIP phone call – equivalent ensuring there is a end to end voice channel to support your callWANRemote Location AHeadquartersIP OfficePSTNRemote Location BIP Phones registered to Headquarters IP OfficeSIP ITSPIP Phones registered to local IP OfficeCACRemote CAC
11 Extend Further into Mid-Market Active Call Preservation SIPAvaya IP Office Server Edition Primary ServerAvaya 96x1Avaya IP Office Server Edition Secondary ServerIP Office provides numerous resiliency enhancements throughout the solution. With Release 9.0, Server Edition can now preserve the RTP (or voice) stream of active calls during network or call server outages where possible;Active call preservation is supported on 96x1 H.323 phones with H.323 and SIP trunks including SCN trunks between Server Edition Systems.Let’s take review an example based on the diagram on slide. Say we have a Server Edition customer with 9611 phones and SIP trunks and the secondary server happens to experience a power failure. The phones that are attached to that server which are on a call will stay active. Once the user disconnects from the, the endpoint will re-register to the primary server and will have full functionality as in a normal situation. As deployment sizes get larger, this capability becomes more important, and provides even more value to the customer.It is important to note that while the call can continue as long as media can flow but other call features like hold or transfer willnot be available.Active Call PreservationActive calls do not dropActive endpoints on affected server will re-register when the call disconnectsRequires 96x1 H.323 Phones and SIP/H.323 Trunks
12 Avaya IP Office Release 9.0 Core Features Park across SCNAll nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other nodeSCN-wide Park slot conflict avoidanceCannot Park a call in Park slot 101 on Node B if that slot was already in useNo admin required. Optionally combine with Central Park Range on 1 or more/all nodesPerform direct dial of UnPark across SCNUser Parks call in slot 101Node BNode ANode A distributes Park info to SCNSCNTrunkAnother core feature enhancement is Park across an SCN. In release 9.0 there is a new enhancement for Park Awareness over a Small Community Network.All nodes distribute information about their Parked labels across the SCN (i.e. to other 9.0 nodes), and every node stores Park info for every other node.This means that SCN-wide Park labels avoid conficts, so that you cannot create new Park label 101 on Node B if it was already created on Node A
13 Centralized with Survivability Branch OptionsWAN / Core is not ready so can’t rely on centralized architectureWant to leverage cost savings with centralized apps and managementMay have legacy endpointsExample customer: Rental Car CompanyDistributedNeed local apps and local presenceFew changes once installed, so central management is not that importantSurvivability important as standalone systemExample customer: Retail storesStandaloneCentralized with SurvivabilityWAN is VOIP readyOften have call center agents at the branchWant to leverage a core solution for consistent user experience with branchesExample company:Branch BankSpeaker NotesPurpose: This slide shows the various deployment options and the characteristics for each branch typeBranch- An office of a firm which is located somewhere other than the firm's main office location. A branch office is simply another location, and is still involved in the business activities of the firm but supports local market needs. Typical branch locations are <500 users.Centralized - Call processing is controlled by Avaya Aura in the enterprise core.Users register directly to the core during normal operation. If WAN connectivity to the is lost, the Centralized user automatically gets services from the local systemDistributed - Call processing is controlled by the local branch system. Applications may be centralized with the Avaya Aura core system.Standalone - Call processing is controlled by the local branch system. There are nocentralized applications