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Avaya IP Office 9.0 What’s New

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Presentation on theme: "Avaya IP Office 9.0 What’s New"— Presentation transcript:

1 Avaya IP Office 9.0 What’s New
Scott Alvarez System Engineer

2 Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies

3 The Evolution of Avaya IP Office Track Record of Continuous Improvement

4 Avaya IP Office 9.0 Software A Simple, Powerful Collaboration Solution
Scales to 2,000 Users From 1,000 in Release 8.1 Supports larger, growing businesses, simply and cost-effectively New Deployment Models Virtualization – VM, server, appliance, or mix Enables customers to match deployment with infrastructure plans and objectives Simplified Management – IP Office Web Manager Consolidated view of multi-site solutions through a single URL Support for Enterprise Branch Centralized, Distributed, Hybrid Flexible, cost-effective options including standalone or connected to Avaya Aura® Capability Benefit

5 IP Office Release 9.0 Key Features
Speaker Notes/Script: Read the title and subtitles. Notes for the Competitive Differentiators: What competitive advantage justification was used in the PRD?  Is the competitive advantage still intact at the time of GA (has the competition advanced since PRD)? Where we still have gaps relative to the competition that should be objectively stated, with get-well plan.

6 Plus over 100 GRIP requests addressed in R9.0
IPO R9.0 Content Server Edition Core Features VM Pro Scalability Increases Park and Page Revamp US English prompts. Virtualization Park across SCN Backup/Restore Enhancements Management Park to other Extension across SCN Call Recording Enhancements Simplified Linux Distribution Follow Me feature in SCN Contact Store on Linux Resilience Remotely Dialled Short Codes Music on Hold Locations Syslog Support Soft Console Emergency Services Access (ESA) Server Edition Enhancements Avaya Contact Recorder Call Admission Control (CAC) SSL Support – IMAP and SMTP SIP-TLS Media Connection Preservation Desktop Integration Licensing 96x1 Release 6.3 (H323) Enhancements Outlook Plugin Enhancements Voice Mail Pro Differentiated Ringtones Linkage with Groups User Password Restrictions Mid-Call Control New Deployment Model RTP Filter One-X User Profile Support Leverage Clients Existing vSphere CCR Dialling Rules OVA vs. IPOL Differences Historical Reporting Enhancements Virtualization Support (Citrix) Deployment Methodology Custom Report Wizard Call Assistant 508 Compliance Support Wallboard Enhancements Mobility New Custom Report Sample - DDI Response VoIP Client SSO for Server Edition Management and Apps One-X Portal New Ignition Process User Password Changes Enhanced Conference Control New Screen Layouts Desktop Notifications Events Log Backup and Restore Options IM Archive Twinning Control from Mobile Device User Management Enhancements Directory Groupings Conspicuous Dial Pad Flare Remote Worker Meet-me Conference Controls Always-on Support Ad hoc Conference Controls Roaming in and out of the Enterprise Hold Timeout Reminder Integration with SBCE This slide provides a detailed list of content in IP Office R9.0 I’m not going to review this slide in detail but the point is that R9.0 is a big release, in fact the biggest content release for IP Office ever, with significant new content across various elements of solution. Not only that, but we’ve addressed more than 100 GRIPs in IPO R9.0, the most of any IPO release. GRIPS are a mechanism to capture the voice of Avaya’s customers, partners, and employees into our R&D efforts. Plus over 100 GRIP requests addressed in R9.0

7 Avaya IP Office Release 9.0 Server Edition
Scalability Increases – Capacity and Performance NEW System capacity increased to 2000 users Increase in total users: 2000 up from 1000 in R8.1 Single server capacity: 1500 up from 500 in R8.1 Many other capacities increased significantly. For example: 150 Voic channels (was 100) 2000 Mailboxes, including IMAP/MAPI integrations 750 One-X Portal users (was 500) 18,000 BHCC no one-X users (was 14,400) 7,200 BHCC with one-X users 256 Conference channels per server (was 128) 85 Recording channels (was 43) 128 Paging group size (was 64) Same capacities also supported on Virtualized Server Edition R9.0 will significantly increase scalability of the IP Office Server Edition. Server Edition will now be Scalable to 2000 users, up from 1000 users in R8.1 Single server capacity increases 1500 users, up from 500 in R8.1. To support this increase user scalability we’ve also increased various other capacities including VM channels, one-X Portal users, Busy Hour Call Completion, conferencing channels, recording channels, and page group size as summarized here.

8 Avaya IPO 9.0 – Virtualization
Flexible ‘ignition’ Standard servers with Vmware vSphere 4 or 5 IP Office Server Edition (SE) software or applications software Flexible configuration of: call management, VMPro and one-X Portal Flexible customer on-premise deployments Single and multi-site (same as Server Edition) IP and hybrid IP/TDM* deployments (*via 500 V2 hardware) Common IP Office License model – re-use of SE and application licenses IP Office Support Service subscription and remote management Lower TCO Efficient use of customer hardware resources Smaller footprint; less cooling; less energy; Green IP Office App “A” App “B” On premise virtualized IP Office App “n”

9 Avaya IP Office 9.0 Web Management
Web Manager for Server Edition: Consolidated management for Mid Market multi-site solution (primary, secondary, expansion) Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCP Simplified flow, intuitive menu and enhanced design Solution wide back-up, restore, upgrades and user management Role Based Access Staging and installation Fine tuning The “End User Office Manager” Simple move, add, changes Accessibility (508 compliance) enabled

10 Avaya IP Office 9.0 Remote Call Admission Control
Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTN Remote CAC support for remote sites that do not have an IP Office Ensure a Quality SIP phone call – equivalent ensuring there is a end to end voice channel to support your call WAN Remote Location A Headquarters IP Office PSTN Remote Location B IP Phones registered to Headquarters IP Office SIP ITSP IP Phones registered to local IP Office CAC Remote CAC

11 Extend Further into Mid-Market Active Call Preservation
SIP Avaya IP Office Server Edition Primary Server Avaya 96x1 Avaya IP Office Server Edition Secondary Server IP Office provides numerous resiliency enhancements throughout the solution. With Release 9.0, Server Edition can now preserve the RTP (or voice) stream of active calls during network or call server outages where possible; Active call preservation is supported on 96x1 H.323 phones with H.323 and SIP trunks including SCN trunks between Server Edition Systems. Let’s take review an example based on the diagram on slide. Say we have a Server Edition customer with 9611 phones and SIP trunks and the secondary server happens to experience a power failure. The phones that are attached to that server which are on a call will stay active. Once the user disconnects from the, the endpoint will re-register to the primary server and will have full functionality as in a normal situation. As deployment sizes get larger, this capability becomes more important, and provides even more value to the customer. It is important to note that while the call can continue as long as media can flow but other call features like hold or transfer will not be available. Active Call Preservation Active calls do not drop Active endpoints on affected server will re-register when the call disconnects Requires 96x1 H.323 Phones and SIP/H.323 Trunks

12 Avaya IP Office Release 9.0 Core Features
Park across SCN All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node SCN-wide Park slot conflict avoidance Cannot Park a call in Park slot 101 on Node B if that slot was already in use No admin required. Optionally combine with Central Park Range on 1 or more/all nodes Perform direct dial of UnPark across SCN User Parks call in slot 101 Node B Node A Node A distributes Park info to SCN SCN Trunk Another core feature enhancement is Park across an SCN. In release 9.0 there is a new enhancement for Park Awareness over a Small Community Network. All nodes distribute information about their Parked labels across the SCN (i.e. to other 9.0 nodes), and every node stores Park info for every other node. This means that SCN-wide Park labels avoid conficts, so that you cannot create new Park label 101 on Node B if it was already created on Node A

13 Centralized with Survivability
Branch Options WAN / Core is not ready so can’t rely on centralized architecture Want to leverage cost savings with centralized apps and management May have legacy endpoints Example customer: Rental Car Company Distributed Need local apps and local presence Few changes once installed, so central management is not that important Survivability important as standalone system Example customer: Retail stores Standalone Centralized with Survivability WAN is VOIP ready Often have call center agents at the branch Want to leverage a core solution for consistent user experience with branches Example company: Branch Bank Speaker Notes Purpose: This slide shows the various deployment options and the characteristics for each branch type Branch- An office of a firm which is located somewhere other than the firm's main office location. A branch office is simply another location, and is still involved in the business activities of the firm but supports local market needs. Typical branch locations are <500 users. Centralized - Call processing is controlled by Avaya Aura in the enterprise core. Users register directly to the core during normal operation. If WAN connectivity to the is lost, the Centralized user automatically gets services from the local system Distributed - Call processing is controlled by the local branch system. Applications may be centralized with the Avaya Aura core system. Standalone - Call processing is controlled by the local branch system. There are no centralized applications


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