Presentation on theme: "Welcome to VOIC USER TRAINING V8+ PowerPoint."— Presentation transcript:
1 VOICEMAIL USER TRAINING V8+ Welcome toVOIC USER TRAINING V8+PowerPoint.Press any key to continue
2 Contents Click the box to view the headings contents VoicFurther documentation is available on the CD shipped with the systemPowerPointandUser Guide
3 Welcome The Voicemail Tour Step 1Dial the Voic Group. E.g. 622Enter your 4 digit security (if asked)9 plus your extension number (eg. 9EEE)
4 Special Functions Menu Step 2Listen to the voice promptsStep 3Select the “Special Functions” option to allow you to enter your Greeting Messages - press 9123456789*#RETRIEVE VMINTERN VMABSENTSPECIAL FUNCEXIT
5 The Greeting Message * 1 2 3 4 5 6 7 8 9 # Step 4 #LISTEN GREETINGRECORD GREETINGEXTERN PHONEEVN ENABLEEXITDELETE GREETINGXFER PHONECHANGE PASSWORDStep 4Press 1 to listen to your existing greeting messagePress 2 to record your greeting messagePress 3 to delete your greeting message(eg. “Hi, you’ve reached the voic of YOUR NAME. Please press zero to return to the operator, or leave your message after the tone. Thank you”)
6 Sample Greeting Messages Hi, you’ve reached the voic of YOUR NAME. You may contact me on , or please leave your message after the tone, and press star to finish. Thank you.You have reached the voic of YOUR NAME. Press 0 now to return to the operator, or leave your message after the tone. Thank you.Please note the position of the “press 0” option within the message. Don’t leave it till the end of your message as an option.
7 A Message ArrivesMSG: 622 on LCD and Call Back flashingFlashing MSG LEDPress the “Call Back” button or dial Voic Hunt No. 622
8 To Retrieve Voicemail from Handset Step 1Dial the Voic No. E.g. 622Enter your security codeStep 2Select option 1 - press 1123456789*#RETRIEVE VMINTERN VMABSENTSPECIAL FUNCEXIT
9 Retrieving Voicemail Internally “New messages (number). Archived messages (number).”To listen, press 2.To select the next message, press 3.To select the previous message, press 1.To delete, press 9.To delete all, press 0 while service message is playing (you will be asked to confirm).To exit, press ‘*’ until the Ariamail2 says “Goodbye”123456789*#PREVIOUSPLAYDELETEEXITNEXTDELETE ALL
10 To Retrieving Voicemail Externally Dial in & wait for one of the following:a) Day or night message & then enter #321b) Ask the operator to transfer to your extension during your greeting message enter #321c) Phone your direct line & while the greeting message is playing, enter #321Then follow the instructions as normal.
11 External Notification From the opening Menu - select Special Functions by pressing 9Step 1Press 5 to set up the phone number you wish to be contacted on - mobile or any external number.Step 2Now to activate, press 7 and it will say “external notification enabled” to deactivate (now or later) press 7 again and it will say “external notification deactivated”123456789*#LISTEN GREETINGRECORD GREETINGEXTERN PHONEEVN ENABLEEXITDELETE GREETINGXFER PHONECHANGE PASSWORD
12 To change or delete your security code From the opening Menu - select Special Functions by pressing 9Step 1Enter # plus your security code (Eg.#9EEE)Step 2Enter your new 4 digit security code, then as asked, confirm your new security codeStep 3Enter 4 stars (****) and confirm, then you will no longer be asked for your security code.123456789*#LISTEN GREETINGRECORD GREETINGEXTERN PHONEEVN ENABLEEXITDELETE GREETINGXFER PHONECHANGE PASSWORD
13 To return to the main menu click below Thank youTo return to the main menu click below