1. GPC VOIC
MODULAR MESSAGING 3.0

2. Welcome to the GPC Voicemail Modular Messaging 3
Welcome to the GPC Voic Modular Messaging 3.0 training presentation. This course provides an overview of the tools that are offered to the end users.
GPC Voic Modular Messaging Aria telephone
user interfaces
GPC Voic Modular Messaging Web
Subscriber Options

3. TELEPHONE USER INTERFACE Upon successful completion of this module, you should be able to:
Access your voice message system
Personalize your voice mailbox
Retrieve and send messages using your telephone interface
Use personal distribution lists
Turn on special features like Call Me, Find Me, and Notify Me to name a few

4. GETTING STARTED
No matter what telephone interface you use, the system access number is your
key. This is the telephone number you use to dial in to your mailbox. There are a series
of numbers that are used for Pre-Conversion and for Post conversion listed below.
Information you must have before you can dial in to your mailbox includes:
Pre-Conversion System Access Numbers , Local , or internally dial extension 2627
Post Conversion System Access Numbers for Subscribers and , For Non-Subscribers and , and internally you can use x2798 for subscribers and x 2799 for non subscribers (and of course 5700)
Your 7-digit mailbox number
Your mailbox password
A list of the special features you are authorized to use

5. ACCESSING THE VOICE MESSAGE SYSTEM
The steps to access your voice message system are the same
for all three telephone interfaces. There are three
environments from which the voice message system is
typically accessed.
From your office extension
From a different office extension
From a phone outside the system

6. ACCESSING THE VOICE MESSAGE SYSTEM INTERNAL USERS ONLY
Pre-Conversion
Extension 2627
Post Conversion
Your “Message” button on your phone
Or x5700

7. ACCESSING THE VOICE MESSAGE SYSTEM
From a phone outside the system
Pre-Conversion
local
Ext 2627 internally
Post Conversion
Subscribers
Non-Subscribers
Local Subscribers
Local Non-Subscribers
* * Note Will access the OLD Call pilot system POST conversion
Press [#]
Enter your mailbox number
If this is your first time, enter the default password (GO NAPA) followed by the [#]

8. YOUR PASSWORD
Your password is the key to the door between your voice mailbox
and the world.
Passwords must be numeric, they cannot be the same as the mailbox number, and may not start with zeros.
You will be prompted to change your password before it expires. If your password does expire, you must change it before sending or retrieving messages through the telephone interface. Entering an incorrect password multiple times will lock you out of the system, and you will need to contact voic support to unlock it for you.

9. GREETINGS There are five types of greetings and prompts available.
PERSONAL GREETING- Record Your Personal Greeting
OPTIONAL GREETING –For Internal Users Only “I’m on the other line”
NAME- First & Last Name Only (Tip: If you share the same name as someone else in the company, be sure to specify your location or title)
PLEASE HOLD PROMPT-For Internal Users Only “Please hold for Jane Smith”
EXTENDED ABSENCE GREETING- “I will be out of the office on vacation this week..”

10. MANAGING MESSAGES- REVIEW AND REPLYING
GPC Voic Modular Messaging enables you to receive both voice and fax messages in your voice mailbox.
Review messages and mark them with specific delivery options.
Urgent/ High Priority
Future Delivery Scheduling
Private or Not Private

11. MANAGE MESSAGES- RECORDING A MESSAGE
You can compose and send messages by dialing into your mailbox using a
telephone. You can send voice-only messages, voice and fax messages, and
fax-only messages.
You can record a message and while recording you can rewind, replay, move forward or back up, pause and delete.
Once you finish and approve the recording and start addressing the message, you can send to a persons 7 digit mailbox number (or 4 digit alias), a persons name or a personal distribution list.
As you finish addressing the message and set the message or delivery options, you can mark the message urgent, high priority, schedule it for future delivery, and mark it private or not private.
Then you send the message.

12. MANAGE MESSAGES- REVIEW AND PRINT TO FAX
Modular Messaging enables you to print and fax messages that are
stored in your voice mailbox to a fax device. Once you have reviewed a
message you have a number of printing options available to you:
Print a fax or message to
your default fax device if one has been set
an alternate fax device
the fax machine from which you are calling, using the current connection
For the procedures to print and fax messages, please see the
Quick Reference Guide.

13. MANAGE MESSAGES- CREATING MESSAGES FROM FAX
Using Modular Messaging, you can create & send a fax to another
recipient’s voice mailbox.
Place document in the fax machine
Using the handset, dial into the system from or or x2799
Then enter recipient’s MBX# when you hear the system connect to their MBX
Press Start
You can also forward a fax that was sent your mailbox
review your fax,
PRESS 6
Enter recipient’s MBX #
This information can be easily accessed in your Quick Reference Guide.

14. SPECIAL FEATURES SUBSCRIBER OPTIONS
Modular Messaging Web Subscriber Options is a visual interface that you can use to change the default settings of your mailbox, for example, call and message handling. For more information about any of the topics in this guide, see the online Help at

15. SPECIAL FEATURES SUBSCRIBER OPTIONS
GPC Modular Messaging offers a number of special features that make the
system even more powerful. Each of these features is governed by rules that
you set up. The rules must be set up in one of the Subscriber Options
applications on your PC. Once that is done, you can toggle the features on and
off in your telephone user interface.
Features include:
Call Me-system calls you at a phone number you specify when messages of a certain status are received (formerly known as Outcall Notification)
Find Me-system re-directs unanswered call to a list of telephone numbers of your choice. If you do not answer at any of the numbers specified, the caller will be asked to leave a message. (For internal users only)
Notify Me (automatic call notification)-system calls you at your specified scheduling to notify you of your voic and fax messages.

16. PERSONAL DISTRIBUTION LISTS
A Personal Distribution List is a collection of 'addresses' that you create
and save for yourself. Any message sent to a personal distribution list
goes to all the addresses on that list.
You can add local or remote subscribers, fax machine phone numbers,
other private lists that you have created, system lists, and addresses
to a personal distribution list.
Using a personal distribution list, you can easily send messages to a group
of people rather than to each person individually.
For procedures, see the Quick Reference Guide for your telephone
interface. However, if you have access to a web browser you can access the system using a web browser. Using the web interface makes managing Personal distribution lists much easier.

17. SPECIAL FEATURES SUBSCRIBER OPTIONS
Time Zone
When a large messaging system is set up across different locations, subscribers might be located in different time zones. Your system administrator assigns a default time zone. You can change these settings through Modular Messaging Subscriber Options. (Note: This is helpful if you are using the Notify Me feature to ensure the system is notifying you based on your time zone)
Multilingual Call Answering
Modular Messaging has a feature called Multilingual Call Answer. With Modular Messaging Subscriber Options, you can set up to three different language options for callers to your extension.
If you set up Multilingual Call Answer, the system prompts callers to your extension to select a language. After the caller selects a language, the system plays all subsequent prompts in the selected language.

18. SPECIAL FEATURES SUBSCRIBER OPTIONS
Working With Greetings
You can record and play back greetings that callers hear when dialing your mailbox. You can use the telephone, depending on your settings in Application Preference.
Setting Personalized Call Handling
You can change your call handling options, depending on how your administrator has set up your system.

19. SUMMARY
You have successfully completed User Interfaces! Please keep the following points
in mind:
GPC Voic Modular Messaging enables you to receive voice, , and fax messages in your voice mailbox, and to use your fax machine in new ways.
You can create and manage greetings and personal distribution lists from your telephone user interface.
You can turn special features like Call Me, Find Me, and Notify Me, etc on and off from the telephone interface, though you set these features up in Web Subscriber Options.
The telephone user interfaces use a large number of prompts to guide you through tasks. If you need additional help, the Quick Reference Guide for your interface is a good place to start.
For more detailed information, please visit the GPC Voic Support Web site at or call 4VM-HELP and leave a message or call to speak with someone or us at