2 Welcome to the GPC Voicemail Modular Messaging 3 Welcome to the GPC Voic Modular Messaging 3.0 training presentation. This course provides an overview of the tools that are offered to the end users.GPC Voic Modular Messaging Aria telephoneuser interfacesGPC Voic Modular Messaging WebSubscriber Options
3 TELEPHONE USER INTERFACE Upon successful completion of this module, you should be able to: Access your voice message systemPersonalize your voice mailboxRetrieve and send messages using your telephone interfaceUse personal distribution listsTurn on special features like Call Me, Find Me, and Notify Me to name a few
4 GETTING STARTEDNo matter what telephone interface you use, the system access number is yourkey. This is the telephone number you use to dial in to your mailbox. There are a seriesof numbers that are used for Pre-Conversion and for Post conversion listed below.Information you must have before you can dial in to your mailbox includes:Pre-Conversion System Access Numbers , Local , or internally dial extension 2627Post Conversion System Access Numbers for Subscribers and , For Non-Subscribers and , and internally you can use x2798 for subscribers and x 2799 for non subscribers (and of course 5700)Your 7-digit mailbox numberYour mailbox passwordA list of the special features you are authorized to use
5 ACCESSING THE VOICE MESSAGE SYSTEM The steps to access your voice message system are the samefor all three telephone interfaces. There are threeenvironments from which the voice message system istypically accessed.From your office extensionFrom a different office extensionFrom a phone outside the system
6 ACCESSING THE VOICE MESSAGE SYSTEM INTERNAL USERS ONLY Pre-ConversionExtension 2627Post ConversionYour “Message” button on your phoneOr x5700
7 ACCESSING THE VOICE MESSAGE SYSTEM From a phone outside the systemPre-ConversionlocalExt 2627 internallyPost ConversionSubscribersNon-SubscribersLocal SubscribersLocal Non-Subscribers* * Note Will access the OLD Call pilot system POST conversionPress [#]Enter your mailbox numberIf this is your first time, enter the default password (GO NAPA) followed by the [#]
8 YOUR PASSWORDYour password is the key to the door between your voice mailboxand the world.Passwords must be numeric, they cannot be the same as the mailbox number, and may not start with zeros.You will be prompted to change your password before it expires. If your password does expire, you must change it before sending or retrieving messages through the telephone interface. Entering an incorrect password multiple times will lock you out of the system, and you will need to contact voic support to unlock it for you.
9 GREETINGS There are five types of greetings and prompts available. PERSONAL GREETING- Record Your Personal GreetingOPTIONAL GREETING –For Internal Users Only “I’m on the other line”NAME- First & Last Name Only (Tip: If you share the same name as someone else in the company, be sure to specify your location or title)PLEASE HOLD PROMPT-For Internal Users Only “Please hold for Jane Smith”EXTENDED ABSENCE GREETING- “I will be out of the office on vacation this week..”
10 MANAGING MESSAGES- REVIEW AND REPLYING GPC Voic Modular Messaging enables you to receive both voice and fax messages in your voice mailbox.Review messages and mark them with specific delivery options.Urgent/ High PriorityFuture Delivery SchedulingPrivate or Not Private
11 MANAGE MESSAGES- RECORDING A MESSAGE You can compose and send messages by dialing into your mailbox using atelephone. You can send voice-only messages, voice and fax messages, andfax-only messages.You can record a message and while recording you can rewind, replay, move forward or back up, pause and delete.Once you finish and approve the recording and start addressing the message, you can send to a persons 7 digit mailbox number (or 4 digit alias), a persons name or a personal distribution list.As you finish addressing the message and set the message or delivery options, you can mark the message urgent, high priority, schedule it for future delivery, and mark it private or not private.Then you send the message.
12 MANAGE MESSAGES- REVIEW AND PRINT TO FAX Modular Messaging enables you to print and fax messages that arestored in your voice mailbox to a fax device. Once you have reviewed amessage you have a number of printing options available to you:Print a fax or message toyour default fax device if one has been setan alternate fax devicethe fax machine from which you are calling, using the current connectionFor the procedures to print and fax messages, please see theQuick Reference Guide.
13 MANAGE MESSAGES- CREATING MESSAGES FROM FAX Using Modular Messaging, you can create & send a fax to anotherrecipient’s voice mailbox.Place document in the fax machineUsing the handset, dial into the system from or or x2799Then enter recipient’s MBX# when you hear the system connect to their MBXPress StartYou can also forward a fax that was sent your mailboxreview your fax,PRESS 6Enter recipient’s MBX #This information can be easily accessed in your Quick Reference Guide.
14 SPECIAL FEATURES SUBSCRIBER OPTIONS Modular Messaging Web Subscriber Options is a visual interface that you can use to change the default settings of your mailbox, for example, call and message handling. For more information about any of the topics in this guide, see the online Help at
15 SPECIAL FEATURES SUBSCRIBER OPTIONS GPC Modular Messaging offers a number of special features that make thesystem even more powerful. Each of these features is governed by rules thatyou set up. The rules must be set up in one of the Subscriber Optionsapplications on your PC. Once that is done, you can toggle the features on andoff in your telephone user interface.Features include:Call Me-system calls you at a phone number you specify when messages of a certain status are received (formerly known as Outcall Notification)Find Me-system re-directs unanswered call to a list of telephone numbers of your choice. If you do not answer at any of the numbers specified, the caller will be asked to leave a message. (For internal users only)Notify Me (automatic call notification)-system calls you at your specified scheduling to notify you of your voic and fax messages.
16 PERSONAL DISTRIBUTION LISTS A Personal Distribution List is a collection of 'addresses' that you createand save for yourself. Any message sent to a personal distribution listgoes to all the addresses on that list.You can add local or remote subscribers, fax machine phone numbers,other private lists that you have created, system lists, and addressesto a personal distribution list.Using a personal distribution list, you can easily send messages to a groupof people rather than to each person individually.For procedures, see the Quick Reference Guide for your telephoneinterface. However, if you have access to a web browser you can access the system using a web browser. Using the web interface makes managing Personal distribution lists much easier.
17 SPECIAL FEATURES SUBSCRIBER OPTIONS Time ZoneWhen a large messaging system is set up across different locations, subscribers might be located in different time zones. Your system administrator assigns a default time zone. You can change these settings through Modular Messaging Subscriber Options. (Note: This is helpful if you are using the Notify Me feature to ensure the system is notifying you based on your time zone)Multilingual Call AnsweringModular Messaging has a feature called Multilingual Call Answer. With Modular Messaging Subscriber Options, you can set up to three different language options for callers to your extension.If you set up Multilingual Call Answer, the system prompts callers to your extension to select a language. After the caller selects a language, the system plays all subsequent prompts in the selected language.
18 SPECIAL FEATURES SUBSCRIBER OPTIONS Working With GreetingsYou can record and play back greetings that callers hear when dialing your mailbox. You can use the telephone, depending on your settings in Application Preference.Setting Personalized Call HandlingYou can change your call handling options, depending on how your administrator has set up your system.
19 SUMMARYYou have successfully completed User Interfaces! Please keep the following pointsin mind:GPC Voic Modular Messaging enables you to receive voice, , and fax messages in your voice mailbox, and to use your fax machine in new ways.You can create and manage greetings and personal distribution lists from your telephone user interface.You can turn special features like Call Me, Find Me, and Notify Me, etc on and off from the telephone interface, though you set these features up in Web Subscriber Options.The telephone user interfaces use a large number of prompts to guide you through tasks. If you need additional help, the Quick Reference Guide for your interface is a good place to start.For more detailed information, please visit the GPC Voic Support Web site at or call 4VM-HELP and leave a message or call to speak with someone or us at