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GroupLinks everything HelpDesk Customer Session Que Mangus Marketing Manager firstname.lastname@example.org Gus Hytonen Senior Account Manager email@example.com
Agenda Welcome and Introductions everything HelpDesk Latest Release everything HelpDesk Roadmap Q&A Prize Drawing © GroupLink Corporation 2012 1:30 – 1:35 1:35 – 1:50 1:50 – 2:10 2:10 – 9:15 2:15 – 2:20
Connect with us! Like us on Facebook: http://www.facebook.com/everythingHelpDesk http://www.facebook.com/everythingHelpDesk Follow us on Google+ https://plus.google.com/111599861763768167702 https://plus.google.com/111599861763768167702 Follow us on Linked In http://www.linkedin.com/company/grouplink http://www.linkedin.com/company/grouplink Visit often and keep up to date with past and future events, webinars, giveaways and promotions! © GroupLink Corporation 2012
everything HelpDesk Latest Release Version 10.0 – User Interface Revamp (remodel, facelift) – Decoupling Location from the ticket hierarchical flow and making it part of the User Account – ZENworks 11 Integration © GroupLink Corporation 2012
everything HelpDesk Latest Release Version 10.0 – Enhance the User Account page to include an ACL Section allowing for different roles (with their accompanying rights and privileges) to be given to different users © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – iCal Integration – Calendaring option within custom fields – Exchange / Outlook calendaring integration – Exchange integration to include an invalid email addresses notification © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – Import Utility for User Account Information – Asset Tracking improvement including a network sniffer – Enhance the User Account page to include Custom Fields, Room #, LDAP fields, and more – Bulk User Management so users can be created in bulk (contact Information, ACL info, and more) – Mail customization – Merge Utility for multiple user accounts in the application © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – Archive/Purge old tickets in masse - this could either be done from the Ticket Search Results section, the new My Ticket Screen, or a whole new page and interface – Reporting capabilities improved - more detailed by being able to change columns, showing only what is in the ticket template, and showing closed time/ticket time – Merge ticket information, either to a new ticket or existing (higher) ticket, closing the earlier ticket – Customizable Surveys – Folders within the Knowledge Base © GroupLink Corporation 2012
Q&A © GroupLink Corporation 2012
Giveaway © GroupLink Corporation 2012
Thank you! © GroupLink Corporation 2012
GroupLink’s everything HelpDesk Help Desk Best Practices and Trends Que Mangus Marketing Manager Gus Hytonen Senior Account Manager.
Benefits of a Hosted Help Desk Solution Kathryn Thomas Customer Care Manager Gus Hytonen Senior Account Manager
GroupLink’s everything HelpDesk The Novell Integrated Service Desk Que Mangus Marketing Manager
HelpDesk OSP Presentation HelpDesk OSP converts s into SharePoint list items HelpDesk OSP creates SharePoint list items from Outlook HelpDesk OSP.
HelpDesk OSP Presentation HelpDesk OSP converts s into SharePoint list items HelpDesk OSP works with Office SharePoint V2 and higher
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