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GroupLinks everything HelpDesk Customer Session Que Mangus Marketing Manager firstname.lastname@example.org Gus Hytonen Senior Account Manager email@example.com
Agenda Welcome and Introductions everything HelpDesk Latest Release everything HelpDesk Roadmap Q&A Prize Drawing © GroupLink Corporation 2012 1:30 – 1:35 1:35 – 1:50 1:50 – 2:10 2:10 – 9:15 2:15 – 2:20
Connect with us! Like us on Facebook: http://www.facebook.com/everythingHelpDesk http://www.facebook.com/everythingHelpDesk Follow us on Google+ https://plus.google.com/111599861763768167702 https://plus.google.com/111599861763768167702 Follow us on Linked In http://www.linkedin.com/company/grouplink http://www.linkedin.com/company/grouplink Visit often and keep up to date with past and future events, webinars, giveaways and promotions! © GroupLink Corporation 2012
everything HelpDesk Latest Release Version 10.0 – User Interface Revamp (remodel, facelift) – Decoupling Location from the ticket hierarchical flow and making it part of the User Account – ZENworks 11 Integration © GroupLink Corporation 2012
everything HelpDesk Latest Release Version 10.0 – Enhance the User Account page to include an ACL Section allowing for different roles (with their accompanying rights and privileges) to be given to different users © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – iCal Integration – Calendaring option within custom fields – Exchange / Outlook calendaring integration – Exchange integration to include an invalid email addresses notification © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – Import Utility for User Account Information – Asset Tracking improvement including a network sniffer – Enhance the User Account page to include Custom Fields, Room #, LDAP fields, and more – Bulk User Management so users can be created in bulk (contact Information, ACL info, and more) – Mail customization – Merge Utility for multiple user accounts in the application © GroupLink Corporation 2012
everything HelpDesk Roadmap Version 10.1 – Archive/Purge old tickets in masse - this could either be done from the Ticket Search Results section, the new My Ticket Screen, or a whole new page and interface – Reporting capabilities improved - more detailed by being able to change columns, showing only what is in the ticket template, and showing closed time/ticket time – Merge ticket information, either to a new ticket or existing (higher) ticket, closing the earlier ticket – Customizable Surveys – Folders within the Knowledge Base © GroupLink Corporation 2012
Q&A © GroupLink Corporation 2012
Giveaway © GroupLink Corporation 2012
Thank you! © GroupLink Corporation 2012
GroupLink’s everything HelpDesk Help Desk Best Practices and Trends Que Mangus Marketing Manager Gus Hytonen Senior Account Manager.
Benefits of a Hosted Help Desk Solution Kathryn Thomas Customer Care Manager Gus Hytonen Senior Account Manager
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HelpDesk OSP Presentation HelpDesk OSP converts s into SharePoint list items HelpDesk OSP creates SharePoint list items from Outlook HelpDesk OSP.
HelpDesk OSP Presentation HelpDesk OSP converts s into SharePoint list items HelpDesk OSP works with Office SharePoint V2 and higher
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