1. SysAid IT 8.5

2. Experience IT
SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on:
Mobility
Functionality
End-User Satisfaction
User Interface
Let us describe the new experience….
Functionality
End Users
User Interface
Mobility

3. End-User Portal A facelift with optimization:
SysAid Mobility Takes Another Leap Forward
A facelift with optimization:
End users will experience a new End-User Portal interface on their mobile devices
Functionality
End Users
User Interface
Mobility

4. Mobile Apps Upgrade Easily Manage Service Requests From Your Mobile
Significant upgrade to SysAid Mobile Apps for iPhone, BlackBerry, Android, and Windows Phone 7, including:
Enhanced UI
Added key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details
Functionality
End Users
User Interface
Mobility

5. My Desktop Enable End Users to Connect to Their Office Desktops
My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go
Facilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choice
Completely secure, admins fully manage permissions with full audit capabilities
Functionality
End Users
User Interface
Mobility

6. Asset Management Dashboard
Simplify Control of Your Assets
Asset Management Dashboard allows you to get a 360° bird's-eye view of your assets, providing easy analysis of the data surrounding your assets
Functionality
End Users
User Interface
Mobility

7. Asset Availability Get the Whole Picture With Full Asset Tracking
New Asset Management feature allows you to track your servers' uptime, providing you the ability to check the percentage of your assets' overall availability
Includes a detailed record for every downtime encountered
Functionality
End Users
User Interface
Mobility

8. MAC & Linux Agent Deployment
Get Even More Accurate Asset Lists
Expanded compatibility with automatic deployment of SysAid Agents to Mac and Linux
Functionality
End Users
User Interface
Mobility

9. Monitoring Event Manager
Improve Monitoring Capabilities With the New Event Manager
New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environment
A set of predefined common settings simplifies monitoring for network services and Windows processes
Functionality
End Users
User Interface
Mobility

10. Updated Password Services
Maximize the End-User Experience
Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user’s Windows logon screen.
Functionality
End Users
User Interface
Mobility

11. Incident Management Priority Matrix
Impact
Strengthen Your ITIL Experience
Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests’ impact and urgency
Fully-compatible with ITIL best practices for Incident Management
Very high
High
Medium
Low
Very low
Urgent
Highest
Normal
Very High
Urgency
Functionality
End Users
User Interface
Mobility

12. UI Enhancements Create More Simplified and Organized Interactions
New UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structure
Control your views with the Hide/Show option for selected fields in SysAid IT lists
Functionality
End Users
User Interface
Mobility

13. Extras Feel the 8.5 Changes Everywhere
Built-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managers
Improved support for multiple domain environments
Improved Network Discovery
And more…
Functionality
End Users
User Interface
Mobility

14. Summary My Desktop End-User Portal Mobile Apps Upgrade1
My Desktop
End-User Portal 2
Mobile Apps Upgrade 3
Incident Management Priority Matrix 4 3 1
Asset Management Dashboard 5
Asset Availability 6
Monitoring Event Manager 7 10 2
Password Services 8 8
MAC & Linux Agent Deployment 9 6 9
UI Enhancements 10 13
Send Log Files to SysAid Support 11 4 12 5 11 7
Multiple Domain Support 12
Improved Network Discovery 13

15. Visit us at: www.sysaid.com/IT | http://www.facebook.com/SysAidIT
Thank You
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Functionality
End Users
User Interface
Mobility 15