1. Ibolya Görög www.gprotokoll.hu

2. Laws Morals Conventions Religions have transformed conventions into moral requirements. Orthodox (fundamentalist) religions passed laws to regulate conventions.

3. This will be a figure………. Be positive! How??

4. Intimate space (0.5 m)

5. .

6. Personal space ( 1,5m)

7. .

8. Societal space (3.5m) …..public space

9. . A sample for the societal space H

10. no decision!

12. The use of an interpreter is nothing to be ashamed of. The language of diplomacy is the meta language (see verbal communication ) Jokes and saying should be avoided, as they might be offensive to the local culture The speaker must always be allowed to finish and only then given a reply I love talking about nothing. It is the only thing I know anything about (Oscar Wilde)

13. A general addressing of all those present Greeting the guest of honour Groups (for example, the leaders of our sister city) Groups (for example represantatives…) …………. An important person present, by name

14. A negative tone of voice and negative communication will result in an antagonistic approach The language of diplomacy: "I tell my daughter but my daughter in law should understand" (meta-communication) Conquering aggressive people – "Winnie the Pooh affect Humour is the minds way of cleansing itself from day to day (Renard)

15. People atavistically believe what they see It is a question of intelligence of how quickly a person returns to substantial communication Everybody understands the signs of body language – their use is automatic. By learning and paying attention, their use can be augmented – and used to influence the decision. Diplomats are always conservative in their dress. " The ears are better at receiving injustice than the eyes (Pubilius Syrus)

16. ..

17. .

19. Invitation Prescribed attire

20. INVITATION Mr. Pál Szabó, the President of the Hungarian Bridge Association, cordially invites ……. ……………………………… to a reception held to honour the finals of the world championships Date: 1 August 2006 6:00 pm – 8:00 pm Venue: Hotel Veryelegant (Budapest, District I. Nagy u.3) RSVP (1)123-45-67 Attire

21. White tie (formal) – dress coat, ball gown ceremonies, at all times during the day Black tie (semiformal) – dinner jacket long evening gown after 6 pm and for evening or night programmes Informal – dark suit, evening gown or cocktail dress for any ceremonies or programmes commencing after 6 pm Business– official suit, official dress for programmes commencing prior to 6 pm Slacks – sporty Coat-no-tie /casual– a suit with a polo neck, etc.; womens suit, etc.

22. Informal address, forms of formal address (maga, Ön) (te – on the same societal level Proper verbal addressing

23. If you know the rank: Rank + Sir (úr) Rank + Madam (asszony) Exception: Ambassadors (Excellency) Church Officials aristocratic circles armed forces Lady (Úrhölgy): diplomatic, protocol form (for example, on an invitation) Rank + Miss (kisasszony) is wrong!

24. If you only know his name: in case of men: last name + sir (úr) in case of women: first name and formal address (maga) In case of women, first name + Madam (asszony) means she is known due to her husband. In case of men: first name + sir (úr) refers to attendants

25. If you do not know his or her name: Sir! (Uram!) Madam! (Asszonyom!) Miss! (Kisasszony!) Miss (Kisasszony): younger than approx. 25 years Madam (Asszonyom): the most general form Lady (Hölgyem): does she really seem to be a lady? If not, use the word please (kérem).

26. In Hungarian: surname+first name!! Logo, seal NAME position Tel. Address E-mail web

27. At meetings: only to the host. At receptions: whoever you converse with Should not include personal details Respect the received card (do not take notes on it, do not crumple it up)

28. On the side with your name, if possible in the top right corner, use acronyms: a.c. (avec compliment) - with compliments p.r. (pour remercier) – with gratitude p.f. (pour féliciter) – good luck p.f.n.a. (pour féliciter la nouvelle année) – Happy New Year Other text should not be written on it

29. Setting the date and time Escorting the guest Seating at the meeting Disturbance, finishing

30. Always agree on a from and a to DO NOT BE LATE!!!! Telephone in case of Vis major Waiting, making the other party wait

31. Lead the guest a little in front of him/her The door opens towards me: the guest goes first The door opens outwards: I go first and hold the door open Up the stairs: guest in front Down the stairs: guest behind Elevator: I hold the button

32. Seating arrangements Meeting Dining HHH-GGG HGHGHG right - left - right - left

33. Tipically…

34. 20 minutes G H

35. Max. 40 minutes H2 H1 G1G2

36. G5 H4 G3 H2 G1 H1 G2 interpeter G4 H3

37. "Presidential H1 7 1 6 2 5 3 4

39. If only one companys Presidency: 4 2 1 3 5 If there is both a guest and a host: H2 G1 H1 G2 H3

40. A general addressing of all those present Greeting the guest of honour Groups (for example, the leaders of our sister city) Groups (for example represantatives…) …………. An important person present, by name

41. Direct public roles Authenticity! Fitting language and attire Greet – emotionally set the scene – talk logically– Traps: Text (when making speeches), watch microphone Technical equipment The following should be read: Decisions passed by associations Speeches appearing in the press Laws and regulations quotes

42. Goal Message WE DO NOT PARTICIPATE TO BE WELL FED!!!!!!

43. Toast Aperitif Cold appetizer Soupwhite wine (dry, medium dry) Hot appetizer sorbet Main Course (heavy) white / red wine (dry, medium dry, Main Course (light)medium sweet) toast, smoking DessertSweet wine / champagne Fruit Cheese digestive: liquor, cognac, whisky Coffes Mineral water

46. Seating arrangements Meeting Dining HHH-VVV HGHGHG right – left – right – left here – there

47. Spouses are always ranked diretly after their husband or wife MeetingDining G1 Mr. RedMr. Red G1 Mrs.Red G2 (Ambassador) G2 Mrs. BigMrs. Big G3 Mr. Big G4 G3 Mr. BlackMr. Black G5

48. The following is used in protocol G4 H2 G1 H3 G5 H5 G3 H1 G2 H4 Interpreters are seated to the left but not ranked G4 H2 G1 H3 G5 G3 Int. H1 G2 H4

49. Name message duration A glass of champagne 100% 15 from 11 oclock Cocktail 0% 1 h (20) only for show 11:00 am-7:00 pm Standing reception toast, 1.5-2h (40) +show 11:00 am-9:00 pm

51. Buffet-dinner 100% 2.5-5h (1.5h) after 6:00 pm toast, programme Formal dining 100% 2.5h ---------------------------------------------------------- Working breakfast 100%1h 8:30 am-10:30 am Working lunch 100%1.5h 12:00 pm–3:00pm Open house 100%20-30 9:00 am-6:00pm

52. Ibolya GÖRÖG (1) 260-48-26 gprotokoll@gprotokoll.hu http://www.gprotokoll.hu