1. Ingenious Training Academy Workshop on Enhancing Patient &
Customer Care
Ingenious
Training Academy

2. The art of patient care
"... the secret of the care of the patient is in caring for the patient." -Francis Peabody, 1925

3. Why Patient Care Training is Important
Patients are the foundation of our medical practice
It is very obvious that they must be satisfied
Do we always succeed?

4. Doctor as a service provider
Dynamics of medical
practice today
Patient as a customer
Doctor as a service provider

5. Medical practice as business activity
Health care as one of the largest service sector industry
Huge capital investments- expected returns
Customer – service provider
Customer is the king

6. The process of ensuring
patient satisfaction +
Clinical Quality =
Service Quality
patient satisfaction

7. Patients don’t care
How much you Know- But
They want to know
How much you care

8. Patient satisfaction pays
Greater profitability.
Improved patient retention and patient loyalty.
Increased patient referrals.
Improved relationships.
Improved productivity.
Better staff morale.

9. Training Quotation Patient Care Executive Training Duration 1Day
Patient Care Executive
Training Quotation
Training Duration
1Day
180 Minutes
Content of the Training
Why Patient Satisfaction?
Art of Patient Care
Communication Skills
Qualities of Patient Care Executives
Basic Etiquette Training
Behaviors, Attitude, courtesy Training
Customer Care & Satisfaction
Patient Care Training
Training Fees
Rs6000/Training Session + Service Tax

10. PATIENTS HAVE THE LAST WORD
What our patient ultimately says is in our hands, in the words we speak, in the belief we have in our self, our profession and our staff .
We can’t always meet a patient’s every need or expectations, but we need to show personal concern by creating a relationship with the patient.

11. About Us Ingenious Training Academy
This is our great pleasure to introduce ourselves
that we are the company,
Aim to provide outstanding training programmes that inspire,
develop and release the potential sitting within your Team. We want to delight you by providing demonstrable return on your investment and become a trusted partner to your business
Ingenious
Training Academy
We Train Not Strain

12. We train Not strain Ingenious Training Academy
Whether you have a new team that requires initial training or experienced professionals who require further skill enhancement, we will work in partnership with you so that your objectives are delivered in the most effective manner to ensure that the skills and behaviors you need from your team become a reality.
Ingenious
Training Academy
We Train Not Strain

13. Few Of Our Clients

14. Contact US Ingenious A.R.RAJAGOPALAN FOUNDER & DIRECTOR 9841567923
Ingenious
Training Academy
We Train Not Strain
#6, Dharma Towers, 88/150 Nelson Manikcam Road, Choolaimedu, Chennai.94

15. “If you train hard, you’ll not only be hard But you’ll be hard to Beat
Thanks for your Time
“If you train hard, you’ll not only be hard
But you’ll be hard to Beat
Ingenious
Training Academy
We Train Not Strain