Presentation on theme: "Ingenious Training Academy Workshop on Enhancing Patient &"— Presentation transcript:
1Ingenious Training Academy Workshop on Enhancing Patient & Customer CareIngeniousTraining Academy
2The art of patient care"... the secret of the care of the patient is in caring for the patient." -Francis Peabody, 1925
3Why Patient Care Training is Important Patients are the foundation of our medical practiceIt is very obvious that they must be satisfiedDo we always succeed?
4Doctor as a service provider Dynamics of medicalpractice todayPatient as a customerDoctor as a service provider
5Medical practice as business activity Health care as one of the largest service sector industryHuge capital investments- expected returnsCustomer – service providerCustomer is the king
6The process of ensuring patient satisfaction+Clinical Quality=Service Qualitypatient satisfaction
7Patients don’t careHow much you Know- ButThey want to knowHow much you care
8Patient satisfaction pays Greater profitability.Improved patient retention and patient loyalty.Increased patient referrals.Improved relationships.Improved productivity.Better staff morale.
9Training Quotation Patient Care Executive Training Duration 1Day Patient Care ExecutiveTraining QuotationTraining Duration1Day180 MinutesContent of the TrainingWhy Patient Satisfaction?Art of Patient CareCommunication SkillsQualities of Patient Care ExecutivesBasic Etiquette TrainingBehaviors, Attitude, courtesy TrainingCustomer Care & SatisfactionPatient Care TrainingTraining FeesRs6000/Training Session + Service Tax
10PATIENTS HAVE THE LAST WORD What our patient ultimately says is in our hands, in the words we speak, in the belief we have in our self, our profession and our staff .We can’t always meet a patient’s every need or expectations, but we need to show personal concern by creating a relationship with the patient.
11About Us Ingenious Training Academy This is our great pleasure to introduce ourselvesthat we are the company,Aim to provide outstanding training programmes that inspire,develop and release the potential sitting within your Team. We want to delight you by providing demonstrable return on your investment and become a trusted partner to your businessIngeniousTraining AcademyWe Train Not Strain
12We train Not strain Ingenious Training Academy Whether you have a new team that requires initial training or experienced professionals who require further skill enhancement, we will work in partnership with you so that your objectives are delivered in the most effective manner to ensure that the skills and behaviors you need from your team become a reality.IngeniousTraining AcademyWe Train Not Strain
14Contact US Ingenious A.R.RAJAGOPALAN FOUNDER & DIRECTOR 9841567923 IngeniousTraining AcademyWe Train Not Strain#6, Dharma Towers, 88/150 Nelson Manikcam Road, Choolaimedu, Chennai.94
15“If you train hard, you’ll not only be hard But you’ll be hard to Beat Thanks for your Time“If you train hard, you’ll not only be hardBut you’ll be hard to BeatIngeniousTraining AcademyWe Train Not Strain