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"... the secret of the care of the patient is in caring for the patient." - Francis Peabody, 1925.

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Presentation on theme: ""... the secret of the care of the patient is in caring for the patient." - Francis Peabody, 1925."— Presentation transcript:

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3 "... the secret of the care of the patient is in caring for the patient." - Francis Peabody, 1925

4 Patients are the foundation of our medical practice It is very obvious that they must be satisfied Do we always succeed?

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6 Medical practice as business activity Health care as one of the largest service sector industry Huge capital investments- expected returns Customer – service provider Customer is the king

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9 1.Greater profitability. 2.Improved patient retention and patient loyalty. 3.Increased patient referrals. 4.Improved relationships. 5.Improved productivity. 6.Better staff morale.

10 Patient Care Executive Training Quotation Training Duration1Day180 Minutes Content of the Training Why Patient Satisfaction? Art of Patient Care Communication Skills Qualities of Patient Care Executives Basic Etiquette Training Behaviors, Attitude, courtesy Training Customer Care & Satisfaction Patient Care Training Training FeesRs6000/Training Session + Service Tax

11 PATIENTS HAVE THE LAST WORD What our patient ultimately says is in our hands, in the words we speak, in the belief we have in our self, our profession and our staff. We cant always meet a patients every need or expectations, but we need to show personal concern by creating a relationship with the patient.

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13 Whether you have a new team that requires initial training or experienced professionals who require further skill enhancement, we will work in partnership with you so that your objectives are delivered in the most effective manner to ensure that the skills and behaviors you need from your team become a reality.

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