1. 1 “Pepman-Chennai’s Academy for Retail Excellence”

2. 2 “India has been voted by the International Retailers as one of the Most Attractive & Exciting Retail Destination in the World ”

3. 3 “Pepman-Chennai’s Academy for Retail Excellence” “A Venture to Prepare the Promising & Aspiring Youth to Prosper in their Retail Career.” “A Venture to Provide the Retail Sector the much needed Right Man-Power with Professional Retail Relationship Readiness for their Business Success & Excellence” “A Venture to Create RELIABLE, RESPONSIBLE, RESPONSIVE RETAILERS in the marketplace for a Delightful Shopping Experience for all Customers.”

4. 4 “Our Mission…” To Identify, Groom, Provide Retail Sector- Ready Smart People Resource that Results in Worthy Employees, Winning Employers, and Delighted Customers in the Marketplace.

5. 5 “The Benefits for the Retail-Job Aspirants…” –Getting a Competitive Advantage over other job seekers –Confident leap start in their retail career –With professional functional Knowledge/Skills/Attitudinal Inputs one can perform the job Willingly & Well –Affordable course fee, serving more as an Investment for a promising future –Supported with a time bound guaranteed placement assistance

6. 6 “The Benefits for the Retail Business Houses…” –Cost-saving & Time-saving by getting the Retail-ready Man-power upfront –Increased employee productivity with minimum gestation period –Good word of mouth in the market due to Enhanced Customer Satisfaction –Lets the Top Management to focus on furthering business interest & achieving more exciting dream destinations –More Business Opportunities, More Profits

7. 7 Course Duration: The Residential program involves > 40 hours spread over 5 Days provided with Intensive, Invigorating, Inspiring Inputs with a batch size of not more than 30 participants Training Methodology: Creating Intense Motivation through structured & inter-active discussions, Training games, Using audio-visuals, Situational Role- plays, Video recording & playback feedback of role-plays, Field-visits, Developing Individual Action Plans for implementation

8. 8 Pepman’s Retail Smart Skills Course Contents Handling Role Transition/Change in career. Understanding the Significance of the Customer in the business. Face to Face Successful interactive Communication covering all dimensions. Winning Customer Relationship Skills( Different & Difficult situations). Team working & Interpersonal relationships for successful career building. Basic Etiquette & Manners covering personal hygeine, grooming & habits. Attitude building & Goal orientation.

9. 9 Faculty Profile: Rajasekar N is a Coach, Corporate Trainer, Speaker, Consultant Trainer, Author of E-books & E-courses and a Motivator. He runs a Training Consulting Firm called People Potential Management [PEPMAN] - an organization with a Mission to add Value to Human lives through the intervention of appropriate training measures. He designs & delivers Motivating Executive & Management Development Programs on Communication & Presentation, Customer Service Excellence, Sales Excellence, Managerial Leadership, Team building & other Life Skills programs such as Time Management, Assertiveness Training, Personal Excellence etc., to leading Corporate such as TATAs, Mahindra’s, BPL, L&T, LMW to name a few. Besides conducting successful Self Development workshops for Students/Young adults named “Pepman’s Young Masters”. He has over 18000 hours of training pleasure of inspiring & motivating thousands of participants at different levels of management.He has conducted over 750 training programs 18 yearsRajasekar N is a Coach, Corporate Trainer, Speaker, Consultant Trainer, Author of E-books & E-courses and a Motivator. He runs a Training Consulting Firm called People Potential Management [PEPMAN] - an organization with a Mission to add Value to Human lives through the intervention of appropriate training measures. He designs & delivers Motivating Executive & Management Development Programs on Communication & Presentation, Customer Service Excellence, Sales Excellence, Managerial Leadership, Team building & other Life Skills programs such as Time Management, Assertiveness Training, Personal Excellence etc., to leading Corporate such as TATAs, Mahindra’s, BPL, L&T, LMW to name a few. Besides conducting successful Self Development workshops for Students/Young adults named “Pepman’s Young Masters”. He has over 18000 hours of training pleasure of inspiring & motivating thousands of participants at different levels of management.He has conducted over 750 training programs in the areas of skills and attitude in addition to 18 years of Direct Sales, Sales Management,Customer service Management, Training & Training Management in organizations like Modi Xerox & Sterling.

10. 10 COURSE INVESTMENT PER PARTICIPANT: Rs.5250/- + applicable service tax, that also includes food, sharing accomodation, training material.

11. PROGRAM SCHEDULE: All participants to check–in by Sunday by 6pm positively. The Program is completely residential that runs continuously from Monday thru’ Friday between 8.30am & 5.30pm